You make it too hard to claim back the reward points!!
Went from Goldfish to Barclaycard. It was easy to collect points when it was goldfish. You could always see this on the statements. This is now hidden on the BC statements so you cannot track to see if it is correct. How to claim? you have to call an premium number that charges you. Call them only to listen on end to options then whenb you get through they say this is the wrong department. They then transfer you to another number where you are put on hold for ages before cutting your line dead asking you to call back later, 20 min on a chargable call, and nothing acheived. Time to change credit card ! Santandar offer beter rewards anyway up to 3% where Barclays reward is 0.5%