Just came back from Barclays branch in Harborne Birmingham! What a disgrace. The worst customer service I ever had both from the staff and the “Manager” .
On the 8th of Nov I paid into my account £700 at the cashier desk. At the end of the month I have received my statement and that money weren’t in. So luckily I kept my receipt and I when back today to ask the bank where the money were. The Miss X which was serving me presented herself as the Manager and after looking up onto the system said that the money were deferred. When I asked how is possible this to happen as I remember she was the same cashier I paid the money with, she said she doesn’t know. So my response was “How can you tell me you don’t know why you didn’t pay the money correctly into my account? What about if I didn’t keep the receipt? There wasn’t any way on Earth I could proof I paid those money in. “She then responded very rudely and started defending herself instead of apologise! So she didn’t apologise and I said to her I want to close my account immediately and would like the details of her Manager. She said to me to take a seat and wait for the adviser as she couldn’t close the account for me (?). I then sat and waited and saw with my own eyes the adviser was walking around the branch and getting ready to go home. I went back to Miss X and asked why is she coming back to me but instead made me wait for half an hour. She said the adviser was with another customer lying straight into my eyes. When I asked for the Manager Miss X said the he “went to collect his children and should be back soon”. On a Friday afternoon – the bank full of people THE MANAGER WENT TO COLLECT HIS CHILDREN! Amazing!
Furthermore, when he arrived, he was even ruder than her. He told me he apologise for the wait but he had another appointment (!) . I then told him that I know where he was and there was no need to lie to me as well. I started explaining what have happened but he didn’t want to know as he was already upset that I questioned his absence. I did mention that once the “customer had right” in the conversation and he replayed “Well time has changed”. At the end he closed my account and I asked wouldn’t he at least apologise for the mistake they made and he said “NO I DON’T THINK I HAVE TO APPOLOGISE TO YOU”
So in total: No apology for the mistake they made, rude staff at the desk, and EXCEPTIONALLY RUDE MANAGER WHO DIDN’T BOTHER STOPPING ME CLOSING SAVINGS ACCOUNT WITH A LOT OF MONEY IN AND DIDN’T CARE OF LOOSING A LOYAL CUSTOMER OVER THE LAST 10 YEARS!
I transferred 500usd from my Singapore bank to a UK SEO company on 18th of October. Unfortunately, their bank is Barclays. After 4 working days, they called me back and asked me what's the purpose of the transfer because I mentioned "Yangon" as the website we were working on is about Yangon Guide. And they asked strange questions like if there is any connection with Iran. I mean really? How is that Yangon has anything to do with Iran. They couldn't be more ignorant. On 25th, my bank DBS confirmed me that the funds has been released. So I checked with the SEO company, they informed me they haven't received the payment. So I called my bank they informed me to check with beneficiary bank. So I called Barclays, they informed me to lunch an investigation via my bank as they cannot provide me any info. So I have been kept calling to my bank everyday since then, I do not know where my money went. 2 weeks is a serious financial damage. Nobody seems to be accountable for this incident. It is unbelievable. I think I will share this story on my page which has 80000 likes since I cannot be bother to sue them.
I have banked with few banks including world most known, however no other bank could ever meet my satisfactions as Barclays always does!
Whatever I need, whatever I want, I can always get it sorted on the day with a bank with no hassle!
Also is great to know when I call the bank over the phone I get to speak with an ENGLISH speaking person, rather than a foreigner whom I cannot understand!
Enough Said, in my opinion Barclays scores 10 out of 10 for me!
Zack Carter found this review useful
After spending 1hour to read, answer, and fill in the application to open an on-line CD, I was rejected and told to call. They said they wanted me to fax my DL, SS Card, and Utility bill for their review and that they were going to keep the application for seven years on file. I said I did not have a fax machine or desire to send all this new information previously undisclosed and requested that they just delete my application. She said no and I then spoke to a supervisor. He said it was the Patriot Act that made them keep my account numbers and SS # even though we had done no business. I am hard put to understand why they think that I (international threat) would want to deposit my money in there bank just to get even with them and the US. I will probably need my money to pay my fine to Obama Care (Affordable Care Act).
I applied for a basic account, was told to send some IDS (copy's) bank statement, driver licence etc etc,
filled in the form with my signature and posted the items 3 weeks ago, heard nothing as of yet,
walked in to a Birmingham branch and a rude assistant wouldn't help me with any updates, she said you will receive a letter, she didn't even ask my name etc
then I phoned the customer service number, OMG I was passed to around to 5 agents and finally some Asian guy told me he cant find me on the systems at all, and no record of and post from me (this is a pre paid envelope Barclays give you),
every number I dial, ends up in a dead end,
Barclays have gone down the pan, so so so bad, and now I have some lost IDS
thanks for nothing barclays
This is the worst bank I ever dealt with. I applied for many credit cards from other banks and I never had hard time like I did with Barclays. I have an excellent credit score (780). After my application, I got a phone call from them saying that every thing looks good but they still have to verify my identity. Asked a couple of questions then asked to mail a copy of my driver license, social security card and a utility bill. I sent all of the documents, and It has been more than 2 weeks now and they still say they never received them. Customer service is terrible. No way to talk to any manager. Also they do a hard inquiry on your credit (which makes you loose a couple of points) without telling you..
Made an appointment in a local Barclay's branch which was extremely easy. Had my appointment today to open an account and the adviser was nothing but helpful and did not at all make me feel rushed, infact it was like talking to somebody i had known for years. She helped me set up all my mobile banking apps and she couldn't of possibly done more for me, went well above and beyond her call of duty! I certainly know the difference between good and bad customer service with banks after been a very dissatisfied customer with HSBC. I was so happy with the service i have received i have been recommending this to family and friends. I would certainly love my feedback been passed on. Extremely happy i now have a bank that seems to care!
I recently went to close an ISA which i hadn't used for a while in order to open a new one with a better interest rate with a different Bank. The personal banking person talked me out of it and showed me that I would have a really good interest rate on my savings if I were to move them into it so I did. within a month of adding my savings to the account I had a letter saying they were going to be reducing my interest by 1% effectively making my ISA worse than everywhere else. so I have basically been stitched up. Now that I have added to this ISA I cannot open another until april.
I have been with since 2000 and have slowly become less pleased with the service and products they offer. All of there products seem to be more expensive than other banks and they do not value the long term customers. they are basically a bunch on con men just looking to make money out of you.
I will be slowly moving all my accounts to a different bank, wouldn't recommend anyone to open a new account when there are so many better banks offering better deals
I've been applying for the Career Development Loan with Barclays so I can start my masters at the University of Manchester in September. You can't apply for the loan until 8 weeks before the course start date which is stressful in itself but after having applied things only got more stressful. I sent away the application internally through Barclays which the branch ensured me would be quicker and more secure, the people at the branch were very lovely and helpful. However, when I rang to enquire about the progress of the application the service I received on the phone was very abrupt. I rang again at a later date to see if there was any further progress and was told that my application had been denied on the basis of a single 'returned item fee', however, this returned item fee was due to a third party error - I mentioned this on the phone and was told I could appeal within a month and reapply in 3 months. Of course reapplying is not an option given that the start of the course is in September (and it's not like I could have applied earlier given that you're not allowed to do so) so my only choice is to appeal. When I asked how to appeal the advisor wasn't very helpful, just repeating that I could appeal within a month and reapply in 3 months, at this point I was very upset and in shock since I don't have any debts, I've always stayed within my allowed overdraft (which was necessary since I'm doing a masters degree currently and needed to pay for rent and living expenses on my own as I can't get benefits as a student) and the single problem was due to an error that wasn't my fault, at this point I just said goodbye and hung up the phone. I had to call back to try and get someone to tell me exactly what I needed to do to appeal, I wanted to do it as quickly as possible as I didn't want someone else's error to affect my entire future. I eventually managed to get someone to explain explicitly what I needed which required a great deal of coaxing (as no one had explained the first time around) and organised it all within a day and it was sent off again internally (again the staff in branch were really great and helpful), I rang to ask whether the appeal had been received and what the process was for looking at appeals and was told that they hadn't received it and that someone would call me with the a decision, they didn't tell me how long it would take or what the process was. I'm so stressed about it all and so angry that it was rejected on this basis as I've spoken to other people who have been maxed out on their credit card and overdraft and still received the loan. My brother used to work in a bank and he told me that they often operate tiers of quotas, finding any reason to reject some within a certain tier - I sincerely hope that I haven't been put through this for the sake of quotas. I'm trying to complete my dissertation, find accommodation and prepare for a course I'm not even sure I can do and sort out this loan. I'm so worried and upset that every time I've spoken to Barclays I've been made to feel like I'm inconveniencing them by calling, but this is my entire future. Why is there such a discrepancy between the service received in branch and the service over the phone?
I never thought this would happen. as you can see I bank with barcalys and it dont seem to be a very good bank to bank with. I have been missing money from my account a few times before and everytime I complain barclays never sort it out. I have wrote to them about 2 months ago and they have not replyed back yet. Well last month they suspended my account so I couldn't do anything with it, take money out, put money in , or even pay my bills. I had to wait 2 weeks to get hold of my money after making loads of phone calls and having to go through security and waiting ages on the phone and dealing with rude people on the phone. Just 2 weeks ago now they decided to suspend my account again I called customer services again they had put me tthrough to the right department that deals with these things. I asked them why is my card suspended again and told me to read my terms and conditions, because they can suspend people accounts whenever they want to and they dont even have to tell me why. Well ok so now I need money I asked if I could get some cash out they told me I had to go to the counter and I will be able to get cash out. Well I got there showed my id and everythin and now the people at the branch are telling me that I cant take any cash out because my account is suspended I nicely explained to them that the people on the phone sayd if I wanted some cash I could get it at the counter. They still not wanted to give me cash then they were saying that I needed proof of address but i still cudnt take money out my own account. Lol. Well but its not funny at all. I have a baby at home she just turned 1 I had no food electricity or gas in the house I make my shopping weekly. I explained all this to the branch manager in tears and all he did was say he understands my situation but still I couldnt get any cash out. I dont have any family living near me to help How could this be right it is my account. After this is all finishd I will close my account with them. I do not recommend barclays to no one. They put you in situations you should never have to go through.
I work as an accountant and 'used' to love the Barclays Brand. Last year I got a package premiere account and paid £17.50 per month. The sales pitch was it would be useful for me and there would be benefits .. so I signed up. eg insurance, breakdown cover, airport lounges,
However it dawned on me that my household insurance would cover for items (which by the way was with Barclays) , my company car breakdown covered my my employer, etc etc.
So i stopped the account for premiere. I asked for an explanation to why I was sold the product given the points above . The reply I got was that I signed the customer contract and entered an agreement. I tried to ring to speak to the writer of the letter and was told very curtly - that "we have made it clear we have closed the matter in our file and the writer of the letter is unavailable' . So in short - get lost!
In the past I used to recommend Barclays to clients.. but this stopped.
Part of my frustration is the money but more the treatment to value me as a customer. Step by step I will move my various products to other companies.
They are just rude and don't listen.
I recently got married and had to change my details with Barclays, I have been with them for 8 year and never had a problem until now, I went into a branch with my marriage certificate and all other documents I needed to do the name change. All went well and they did the name change with no problem. I then get home and now have to phone to change my details on my online banking and mobile banking, the lady that I spoke to for the online banking changed everything for me and was quite pleasant, she then transferred me to the mobile banking call center, what a rude woman I spoke to, she could nearly speak english, but I then discovered that the woman in branch has spelt my surname wrong ( even though the spelling was right in front of her). Whilst on the phone to mobile banking the advisor was getting extremely rude, and then proceeded to hang up on me, I tried to call back to speak to management, but was transferred from one advisor to another.
Due to all of this I then had to return to the branch to change my name all over again, then call online banking again, and doing all this at 8 months pregnant. I am dreading having to change my address incase your staff mess that one up too. I am now looking at changing banks as I can't be bothered with a bank that treats its customers like dirt they have scraped under their shoe. I suggest you get your staff sorted before you loose all your customers. Oh and sort out your charges, they are ridiculous.
The worst bank. Avoid it. Unqualified members of staff, they do not know themselves what they are doing. Charge me monthly for nothing.
Closed my account without informing me of upgrades, still waiting for a new card to be dispatched (5 days) left me without money and explanation.
Spent ridiculous amount of money on Call Center, for what? To speak to a bunch of unqualified people who were putting me on hold and transferring me between each other.
AVOID AVOID AVOID.
I will STRONGLY advise about anybody thinking of taking or using Barclay's Mortgage Care.. if you ever need it..(and God forbid), Barclay's will jump through every hoop they can find to AVOID paying you.. We all have this type if insurance hoping never to need it. but if you ever do, the last thing you need is a major battle on your hands to rightfully claim what you have been paying premiums for years for.
Even as a customer of 40 years does not seem to count as any form of loyalty.
Barclays seemed quite happy for us to risk losing our house just to avoid paying what was due....
I have been with Barclays since 1982 and have had very good customer service with them.
on the 3 occssions I got myself in trouble with unscrupulous websites Barclays staff helped me fill in the appropriate forms and after the legal requirement for them to allow the websites to respond on each occasion the money was put back into my account.
they have also been helpful on several other occasions when I needed a loan or assistance.
I only stopped short of given them 5 stars because of their mortgage facilities which were with the Woolwich which did not offer the slightest discount for a long time Barclays customer which I thought they should.
But overall I am very happy to stay with Barclays and definitely recommend them.
I am one of those people who switch their accounts between bank to maximise deals.
Firstly I would say I have banked or had an account with all the major high street banks in my years.
1. Change barclays overseas customers service telephone line back to the uk.
The advisors cannot converse with their customers and sometimes you are left wondering why you have bothered telephoning the bank in the first place.
I would say If you have watched The Best Exotic Marigold Hotel a scene from the movie is where she teaches the call centre on how to deal with customers as human beings.
2. Great customer service in branches I have found.
One advisor called anne at st anne square manchester delivers excellent customer service each time I see her.
3. I haven't yet had any issues with the product or charges. So I cannot comment. From reading the terms and conditions they seem fair.
After going over my overdraft by £4.43 Barclay's find it acceptable to charge me £40! I work hard for my money every month and struggle to make ends meet! But Barclay's never cease to amaze me with their compassion! *sarcastic*
They sit on my money collecting interest on a monthly basis and still charge me for the privilege! To top it off my account costs me £7 a month, that's £84 a year for nothing!
Do not join Barclay's as they will take your money and charge you when ever it suits!
Please avoid by all means. Charges are ridiculous and they don't help their customers at all!!
They passed me from pillar to post. Please don't take their Premier Account.
In February we applied for a mortgage fom Woolwich, brand of Barclays. It was agreed in principle – then suddenly declined. Apart from the grounds being spurious, they took a £150 "withdrawal fee", even though we certainly did not withdraw. Bordering on fraud, yet it took repeated demands to get that refunded. The mortgage lot didn't even bother contacting me. My demands for an additional payment (to charity) for all the distress and time lost have been ignored. My strong impression is that they regard customers with contempt. There will be consequences, including this review and closing our Barclays premium account.
Due to numerous annoying problems I closed all my accounts with Barclays.
On closing the accounts I asked for closing statements to be sent that was back in January 2013. Never received them.
I now urgently need them as 3 were trust accounts and I need to prepare accounts for the trusts which I cannot do without the bank statements.
I have phone every week for the past 3 weeks asking for the statements been assured everytime they would be sent.
Guess what no statements and now the 25th April.
Absolutely appalling service
If you've got a query, head to your branch or call them directly. Calling customer services is like entering a labyrinth - you never know where each 'I'll transfer you to a colleague' will take you.
Tried emailing for a general query as I was overseas and knew it would eat up my money and time to call (if the information - on international transfer charges - is on the website, it's really well hidden). What followed would have been funny if I hadn't been looking for a relatively fast response.
The first email was an irrelevant template. There's no dedicated advisor so your reply goes right back into the general system. The second email was an acknowledgement of my complaint and a reassurance that they were taking my concerns very seriously (I didn't complain!) and still no information on the topic I was asking about. They also said that they would have to investigate this and respond in writing - a waste of manpower and paper for a complaint that does not exist. The third email was the same template that I received in Email 1.
In the end, I jumped on the phone to the number they suggested and after three different advisors in two departments, two of which couldn't say for sure what the answer was and gave me different numbers, I think I got the information I was looking for.
Sigh. First Direct could teach you a think or two (or ten).
Edited to add, complaints procedure handled very efficiently, which is great, but doesn't solve the problems at the beginning of the customer service experience. I would still warn people away from Barclays until customer service has been improved.
do not ever never open a account with this crap totally useless waste of space bank
this bank is the worst in the world you have been warned
got to santander
I wanted to link an account to our offset mortgage. This was no problem in branch (very helpful).
By phone..... well 1st call enter a lot of details to the automated system, wait 15 minutes for an "agent" then repeat the same info only to be told you need to transfer to the offset team. This was one of the first questions asked in order to put me in touch with the right team!
The offset team were busy so this was actioned by the handler for completion within 5 working days. Two weeks later its still not done so.... second call repeat of first except 17 minutes this time for the same result.
Third time lucky?? Wait and see
Stuck in Sweden for 7 days with a useless connect card, no money for food, will eat card soon I fear. Customer support is a joke, spent over £100 in phone calls and still no money. They will send me a new card... in England, it'll be there when I return from Sweden, will bin it I think and change to a different bank if I haven't starved to death in the mean time. Would give no stars if it were an option. Only been a customer for 29 years so I'm obviously not that important.
My experience of Barclays is very mixed, as a business user i have lot of dealings with Barclays. If i have a problem and i have to use the call centres then i find them extremely poor. I never have any issues when dealing with my branch or any branch managers. Barclays business managers seem to be lacking any real knowledge of the business world and it's hard work dealing with them especially the ones who seem to have just left education.
Barclay work hard to remove any human interaction with their customers. Managers now have no authority to overide the computor credit assesments even whenthose assements are demostrably wrong. Premier customers now treated like all others..... a huge change to the original offering.
How difficult would it be to offer the original Premier Service at a higher cost? Survey your Premier Customers and see what they say. I for one would be happy to pay £100 per month to return to the original Premier service levels.
Well, i was in the middle of the street and i went to a cash point and realised i had no funds on the card and i needed to transfer from my savings
No panic! Barclays is an amazing bank! They have a Telephone Banking System to which i subscribed in case i was in the conditions i was that day. I called right away, but i was put on hold... and here the best... There were 3C that evening, It was cold and i have been on the line waiting in the streets for almost 18 minutes and 52 seconds!!! At the end i had to hang up without speaking with an advisor nor sorting my money problem out, plus spending almost £5 for this very useful and helpful phone call!
I complained 2 days after and they replied saying it was a mere accident. On top of this they wrote that Telephone Banking Service and Customer Service are the same team and the way they manage staffing levels can sometimes create this kind of accidents. Of course it makes me feel that staff levels are not managed adequately and I think that if this has happened once it will happen again. Also, it looks like that even if you are logged in Telephone Banking Service you always go through the "general" Customer Service, therefore, not only there is no team dedicated to the service, but you don't even have a priority when you go through "general" Customer Service. However 18 minutes 52 seconds waiting time is an INSANITY in any ways!!
If they can't handle this small operations, i wonder how they manage our money... oh wait a second ... Barclays international bank rating has been downgraded... in march i'm out!
Have been a customer for many years, I think I would be regarded as a good customer throughout.
Recently started to have trouble accessing my balances via the online service and got locked out. Went through the usual processes and got everything reset. Then after a short while of no problems, got locked out again, and reset everything. Then all ok for a while, and, you've guessed it, got locked out again.
Couldn't have happened at a worse time. I was unable to make online payments or transfers. I spoke with their centralised call centre, less than helpful.
So reluctantly I closed the account. Then got a letter saying they didn't recognise my signature. Had to visit local branch with passport etc to sort out. Believe me my signature has never changed, even the branch staff said that when I called.
No attempt to 'save' me as a customer. Clearly just a commodity, but the most concerning thing for me was the temporary inability to get to my money.
I am a happy customer of Barclays. I have been a beneficiary of their online and telephone banking services. Whenever I visit the branch near my home I receive a good customer service. They respond really well to queries and provide quick service.
Had some issues but the bank manager personally took charge of the issue and resolved which i was pleased about, but there current account standard charge is a bit expensive for the small services they provide.
I've been with barclays for years now and it is only lethargy that keeps me with them - I feel the service is pretty poor and their charges are a disgrace.
I have my mortgage and my account with them and I can't be bothered changing as all banks are the same these days.
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