Barker and Stonehouse reviews

Barker and Stonehouse reviews

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7.8
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Review by confirmed purchaser

helpful and efficient

I think I already commended your representative wh worked really hard to arrange a convenient delivery
M HUNTER
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Review by confirmed purchaser

Great Product and Service.

Exactly as advertised. Prompt delivery. Well done.
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Review by confirmed purchaser

Straight forward

I purchased some furniture online which was extremely straight forward and hassle free. I would have given 5 stars, but I've not received the products yet so feel I can't judge on everything yet.
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Quality Furniture and terrible customer service and awful staff at the battersea branch!

At the end of januar we purchased 2 beds 2 matresses and a corner sofa from the battersea store. We decided on the corner sofa as it came with a free swivel arm chair worth £600 or so and it seem good deal as we are moving in to our own flat and need alot of furniture. The beds have a delivery date of 8 weeks. This takes us roughly To the last week in march. The sofa has a week delivery time and a it was definitely a few weeks before we received the item.

We were spending a decent amount so expected a small discount on our orders. Barker and stonehouse offered a small discount and all parties seemed happy.

The corner sofa was delivered and the delivery drivers were kind and careful. I was wondering on the arm chair when the delivery guys asked if we didnt want the swivel chair as the warehouse told them that this order did not have a free swivel chair. They contacted the office to check that it was not on the order form and asked that they contacted us. Like I said delivery drivers did the job well.

After numerous phone calls barker and stonehouse had no explaination as to why the chair was not delivered on second look it appears the free chaor was actually knocked off the order confirmation.

It looks like barker and stonehouse tried to swindel Us out of the free chair due to giving us a discount on the order.

Eventually we received the free chair after further calls and further waiting time.

The 2nd order was due for delivery and and we had Heard nothing from B & S so we contacted the battersea store. Customer service in this store is atrocious. First of they explained 8 weeks is a lead time and the order could be up to 16 weeks. It does not State this on the order invoice. We would not have purchased had we have been told this by the battersea staff on purchase. Eventually we are told out order will be delivered on 12th april and that it comes flat pack. We were told when we made the order the delivery team will put up the beds. After another argument with a rude female member of barker anf stonehouse who with held her name from me she said a colleuge would call me back. Eventually received a call and was told barker and stone house would supply a fitter for both items.

Delivery day arrived and the drivers again were lovely and polite. They fitted one bed and said they weren't authorised to fit the other bed. We understood this was not their fault and contacted barker and stonehouse.

After being passed pillar to post we are told tO call thw next day as the manager is available.
We call the next day and are told the manager doesn't work today. We eventually speak to someone who can help and offers are fitter free of charge to put the bed together.

The fitter kieran was great and we would offer him work again in the future.

We believe that the staff changed our order after applying the applying the discount as we discussed for a long time with loretta the sales rep regarding a high end on the vienna king bed. On delivery we noticed the bed delivered was a low end. We weren't happy but at this point cant be bothered to not keep the bed due to the issues we have had up to this point. On research on the B & S Website the low end bed is around £50 more than the high end making us believe that the order was changed after the discount was applied so that B &S are not losing out on money..

In total are experience has been terrible. We found it hard to get in touch with anyone who could help and feel that barker and stonehouse have done nothing to keep our custom. We have received no appology and believe something should be offered. We wanted to purchase a coffee table and rug from barker and stonehouse but will not be purchasing due to poor customer service on 2 orders with them. We would not recommend barker and stonehouse to any one that is thinking of making large furniture purchases.

Great quality expensive furniture should be delivered and fitted foc along with customer service. All though the quality of the furniture is high customer services has let the brand down!
Barker and Stonehouse

Reply from Barker and Stonehouse

We're sorry for your poor experience with our Battersea store. We've have forwarded your comments on to our store manager who will be touch directly.

We hope this helps.

All at the Barker and Stonehouse Web Team
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Review by confirmed purchaser

Quality Furniture, confused customer services.

I have bought several items from here in the past with no issues. I ordered a bedside table online and received the standard code for tracking my order but when I tried to track the item it did not come up with any information. I rang customer services who told me the item was at my local store (25 miles from my home) but when I got there I was told the item was being made and wouldn't be ready for another 6-8 weeks. I am sure when the item turns up it will be fine but a bit disappointed at the wasted trip.
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Review by confirmed purchaser

Excellent customer service, prompt delivery, returns and refund service too

Highly recommended, would definitely trust B&S again next time. The web, store and customer service teams all surpassed my expectations, even when dealing with an item I unfortunately had to return (due to my own reasons rather than faulty/quality etc). 100% professional, great experience. Many thanks.
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Review by confirmed purchaser

We had a few complications but FANTASTIC customer service to sort it out, would highly recommend

My order was mixed up with someone else's, but the customer service was fantastic and another promptly sent out, this sadly didn't arrive via parcelforce again customer service was fantastic and another one sent out, which then promptly arrived extremely well packaged.
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Review by confirmed purchaser

Service at the store end let them down

Easy to order on line but we were surprised that when we collected the, quite heavy, items they were left for my elderly husband to lift into the car .
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Review by confirmed purchaser

Very poor

I ordered a rug and paid for it on the internet then about two weeks later I got an e-mail
Saying it would not be delivered on the date I was given and not only that they seem unsure when it will actually come . Appoligies are not good enough. From a company this size I think they should offer some sort of compensation. If they don't compensate me I will never shop there again and I will certanly not recommend them. Why can't they give an exact date before they take your money.
Barker and Stonehouse

Reply from Barker and Stonehouse

We're sorry you're disappointed with the delay to your order. We quoted that your special order rug was 'Made for You in 4 weeks' at point of order and we're sorry it will take a little longer. Please accept our apologies. Once we have the rug it will be forwarded to you as soon as possible. We can never give you delivery dates at point of order as the rugs are made for you request and not held as stock. We hope this helps.

Best regards,
All at the Barker and Stonehouse Web Team
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Review by confirmed purchaser

Fantastic service

Our order was delivered on time and very efficiently the delivery staff were brilliant
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Review by confirmed purchaser

Efficient service and no problems with delivery

I had seen the garden sofa in the shop but ordered online. This was very straightforward and delivery was also straightforward with friendly staff. Would only say that it seems a little mean to charge for the delivery if spending a substantial amount (£999 in my case).
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Review by confirmed purchaser

If only every shopping experience was as good as this one.

Right from the first phone call through to delivery drivers and follow up upholsterer. Every member of Barker & Stonehouse have been excellent. Not to mention the quality of the 2 sofa's we bought. We are very happy customers.
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Review by confirmed purchaser

Excellent quality, excelent service, excelent shopping experience

Purchased all our lounge furniture and received excellent service, delivery when stated even had a refund because two of ordered items had been reduced in sale before I had taken delivery
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Review by confirmed purchaser

B&S look after their previous customers and go one step further if they can

I recently bought a TV unit and a nest of tables from Barker and Stonehouse. Minutes after placing my order online my local branch called me to say that because I had only just missed the sale period, they would discount my purchase. I had no idea that they had just finished a sale! The credit was paid into my bank account a few days later. Incredible service!. It is possible that B&S looked me up on their system and saw that I have been a good customer with them over the past 15-20 years, and they have rewarded a loyal customer. This sort of service will make me buy from them again.

The furniture itself is excellent quality, and well made.
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Review by confirmed purchaser

good web/shop layout and really friendly staff both on the phone and in store.

Fabulous service. Informed staff but not pushy unlike some other like for like stores. Very high quality goods and even delivery staff paid me a compliment on my decor ready for the goods they had brought!
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Lovely dining table but…..

We placed an order for a dining table from the Kalia range (American black walnut) back in December 2013. Customer service and delivery was all spot on. However we have now only had that table for 3 months and already scratch marks have appeared on the surface of the table despite being careful and using placemats etc. The table has only been used about 2 times for a full sit down meal. I have contacted after sales who advised that they cannot do anything about it or even suggest how the fine scratches can be removed other than using a soft cloth which doesn’t do anything. Anyone looking to purchase this table needs to be aware that it is very sensitive and not scratch resistant.
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Review by confirmed purchaser

Quality products and excellent service

I bought online, prompt notice of delivery, although notice of time was not advised until the morning of delivery it was a 2hr window and they called when realised they would be a little earlier to check I'd be home.
Delighted with quality. Would highly recommend.
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Review by confirmed purchaser

Dependable efficiency

The whole process is first class, text confirmation of order, a phone call confirming delivery, another text to say what time they are due and they turn up when they say within an hour. B&S set the gold standard in customer service.
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Review by confirmed purchaser

You did what it said on the label.

I am very pleased with my new modern sideboard. The product, quality and service was very good and exactly how how you advertised. Thank you from a very happy customer.
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Review by confirmed purchaser

first class service from start to finish

I had purchased for our daughter her bedroom furniture to move into her new home once in she realised she did not have the space she had at home and needed more draw space so I purchased on the final eve of the sale a further set of drawers. I ordered the additional piece via the internet to take advantage of the great offer unlike the other pieces which she had chosen from the store. I was kept well informed of the processing of the order and when in store received the notification, on collection from the store we found due to all the packaging it would not fit in her car so the salesman allowed us to arrange for it to be delivered to her home without any fuss. The drawers arrived as specified and once again we were kept informed of the delivery arrangements. I would highly recommend the store and its products to anyone looking to buy new or replace furniture for their home. Great customer service and great products

Barker and Stonehouse Details

About this company

Furniture from Barker and Stonehouse, we offer the widest range of living room and bedroom furniture online - get the leading brands. Browse for sofas, armchairs, coffee tables, recliner chairs, nests of tables, sofa beds, Beds, Bedroom Furniture and buy online from the comfort of your own home

Visit Barker and Stonehouse

Contact information

Call us on: 0844 420 4220
We live here: Marsh Street
TS1 5JH Middlesbrough
United Kingdom

Category

Barker and Stonehouse is ranked 69 out of 91 in the category Fashion Accessories

Barker and Stonehouse is ranked 107 out of 154 in the category

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