Barker and Stonehouse reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Damaged goods had to barter to obtain a replacement. Still waiting.

Ordered bed online. Took two weeks to deliver. Just dumped in room by delivery drivers and expected to assemble it myself. Goods damaged. Had to email to arrange replacement. Company tried to arrange a repair. I refused, I would not have purchased damaged goods if seen in store. Belongs in a skip. Company now agreed to replace but will take a further two weeks minimum. Still waiting for date. Why would I want to pay for goods that you have damaged to then be repaired?? I paid for and request First Quality merchandise. As of 15 April, a further 2 weeks later, still awaiting to hear as to when a replacement bed will be located and delivered. I am disappointed that your after sales service is also taking so many weeks to rectify the issue, with no resolution yet in sight, and I have to contact you repeatedly on a weekly basis for an update. To date, I have fully paid hundreds of pounds for an item and still await your rectification. And yes, it is still left where it was dropped awaiting collection. Am astounded that you expect customers to assemble what is very expensive furniture, and make no easily viewable reference.
    Barker and Stonehouse
    TrustScore 7.7 / 10
    563 Reviews

    Reply from Barker and Stonehouse

    Please accept our apologies for your inconvenience. We offer a repair or replacement service (as do all furniture retailers) but agreed to replace your bed once we understood this was your preferred option. We do advertise all of our beds as 'Requiring assembly' on our website and try to leave the goods in the manufacturers packing to cut down the risk of delivery damage. I understand our dedicated customer service department are currently dealing with the replacement bed and I hope that it gives you great service once in your home.

    Thanking you again for your patience in this matter,
    The Barker and Stonehouse Web Team.
    Comment (?)