Barker and Stonehouse reviews

Barker and Stonehouse reviews

Good
7.7
from 0 - 10
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Review by confirmed purchaser

Wait time too long

Wanted my order to ship to Australia in March along with the rest of my household furniture. Middlesbrough store told me as it was in stock I couldn't order it at the beginning of January unless I wanted immediate delivery as they are unable to keep it for a delivery in March even though I was happy to pay for it in January
Tried to order it at end of Febuary but out of stock until mid May shipment has now had to be delayed, so will have to live without any of my furniture for two extra months in Australia
Store very unhelpful when explained my problem not able to sell any parts off shop floor and unable/unwilling to give me a date so I can arrange shipping
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Review by confirmed purchaser

Carry It Yourself !

Bought a dressing table stool and opted to collect from local store to save delivery cost.
On collecting item I went to the desk to verify who I was and was told the item would be carried to my car for me, but on returning to the main showroom was told the item was waiting at the main door ! So I had to carry it myself. Service? what service.
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Review by confirmed purchaser

Quality service from a quality company

No issues when dealing with this company on this transaction or in the past. If there is a problem, which happens in any company they are quick and obliging in dealing with it.
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Review by confirmed purchaser

Excellent.

Although there was a mixup with the delivery and billing address with one of my item, the staff organised an immediate correction, recollecting the item and diverting to the correct address.

I found both the online and store experience easy, efficient and delivery staff professional.
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Review by confirmed purchaser

Great furniture

Lovely furniture and click and collect meant I didn't have to pay for delivery. Only 2 minor downsides were in stock, doesn't necessarily mean at that store so still had to wait a few days before I could collect. Also one item said fully assembled, however was flat pack when i collected. If you read t & c for click and collect it does say this to avoid damage during transportation but feel could be clearer.
Not a major thing, just a little niggle.
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Review by confirmed purchaser

Excellent product and customer service but (just slightly) disappointed with the delivery delay

Nearly all the Barker and Stonehouse staff we dealt with were friendly and helpful. Their products all seem to be of high quality. Whilst by no means the cheapest, they could be said to represent good value compared to other brands if they last as long as we hope (and our friends who swear by them say!). The only mild complaint I would have at this stage is the slightly puzzling 2-3 week delay on the despatch of the cushions that we ordered from the website.... when they were already in stock.
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Review by confirmed purchaser

Quality

very good products always. the delivery system isn't too good we have had several pieces of furniture delivered but never on the original delivery day. Excellent delivery men very friendly and careful
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Fantastic from start to finish!

I went into store on New Year's Day and found a corner sofa I liked, the lady in the store was really helpful and helped us with questions about fab etc and in no way was pressured into purchasing anything straight away, I wanted to make sure it would fit so I went home and then phoned up and ordered when I was sure. I was told it would take 10-12 weeks and it actually took 8. Sofa is great! Service was top notch and Delivery was great I live in an old tenement flat in an area not usually covered and there was no issue with this (unlike other Laura Ashley, who are leaving my furniture on the floor below because they can't possibly make it up another 15 steps) B+S will be my first point of call when I am looking for new furniture...I will walk right past Laura Ashley if they are still around (with customer services like theirs I'm not too sure how long they will be around for)
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Review by confirmed purchaser

Great business and quality furniture

I am very impressed with Barker and Stonehouse through which we bought our sofa. From start to finish, they were helpful, informative and reliable and we had no problems whatsoever. The delivery came as they stated it would and we were given notice from the delivery van half an hour beforehand to prepare for the delivery. The delivery men were courteous and the job was carried out professionally and smoothly. I couldn't recommend this company more highly and would certainly look at purchasing future items from them. Many thanks.
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Review by confirmed purchaser

Brilliant product delivered quickly and efficiently.

Bought a mirror from barker and stone house. It looks fab in our new orangery. It was delivered within 2days and was very well packaged. 5 star rating.
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Review by confirmed purchaser

Top Quality Product

We are very pleased with our Navajo bedroom furniture, it looks amazing. It really is a top quality product. The delivery was prompt and the delivery men put the bed together for us which was a pleasing extra. We would recommend Barker & Stonehouse furniture to anyone.
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Review by confirmed purchaser

Good but let down last minute

Product is amazing, staff all very polite and regular communications were great. But, delivery was delayed at short notice, which is unacceptable. When a date has been planned and you've booked a day off work to be in for the delivery it is not easy to rearrange at short notice, which was extremely inconvenient and sadly there was no refund or compensation to make up for the error.
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Review by confirmed purchaser

Great value and great service

Was really impressed with Barker and Stonehouse from start to finish - their range is excellent and well priced, customer service both in store and prior to delivery was helpful, friendly and efficient, and the delivery on the day was on time and hassle free.
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Review by confirmed purchaser

Spot on service from start to finish!

From viewing in store to ordering on line and delivery on a weekend it was exactly what I'd want.
In store I was helped with comparison between ranges and given staff members numbers to call for any issues.
When I finally decided it was outside of store/phone hours - so I used the website which was simple and straightforward.
Needing weekend delivery, I confirmed through mail communication and made my order. Shortly after I was contacted and given a selection of available dates.
Delivery was confirmed 24 hrs out and narrowed to a 2hr window which was achieved without issue.
Highly recommended - will use them again :-D
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Review by confirmed purchaser

Filing cabinets fine, deliverymen friendly and useful, telephone staff at HQ unhelpful.

Wooden filing cabinets good. Delivery men cheerful and helpful. Organisation of delivery poor, staff on telephone grumpy and unhelpful, inflexible delivery times.
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Review by confirmed purchaser

Well made furniture and great delivery crew

Ordered a set of bedroom furniture and was delighted with the finish and build quality and even happier with the attitude and demeanour of the chaps who delivered. Would definitely recommend.
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Review by confirmed purchaser

Excellent service and the goods are perfect.

We were very pleased with the service and the delivery. The items purchased were excellent.
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Review by confirmed purchaser

Almost all good and staff very helpful, just a couple of delivery issues

Positives:
The staff in the shop were helpful
The person I dealt with by email in the delivery team tried hard to find a solution for us.
The products are very nice and seem to be good quality

Negatives;
The ordering system in the shop didn't seem great. It was quite slow and one item we chose specially because it was showing "1 left in stock" the assistant said she would put through afterwards because of the time it was taking and then missed it.
One of our items didn't come in the delivery
Another wardrobe arrived with the top half missing and it was slightly damaged (though this may have been the couriers).
Slow lead time if products are not in stock
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Review by confirmed purchaser

Still to receive what we purchased one month in.......not expected apparently for another month

Cannot comment on the item as we have not received them. We only found out about the significant waiting time once the items were purchased.
Barker and Stonehouse

Reply from Barker and Stonehouse

The product lead times are shown on the product page and in the checkout before you make your purchase on our website. Your order should be complete by the end of March as per originally quoted dates and once in stock, we'll be in touch to arrange a convenient delivery date. We're sorry if this wasn't clear enough.

We hope this helps.
All at the Barker and Stonehouse Web Team
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Review by confirmed purchaser

Yep!

We ordered a sofa off their website after requesting fabric swatches. The sofa itself is great, and the quality itself is decent, especially when you consider the price.
Only slight niggle is we had to wait longer for delivery than quoted due to it being a "busy time of year".
In summary, happy customer, would use again.

Barker and Stonehouse Details

About this company

Furniture from Barker and Stonehouse, we offer the widest range of living room and bedroom furniture online - get the leading brands. Browse for sofas, armchairs, coffee tables, recliner chairs, nests of tables, sofa beds, Beds, Bedroom Furniture and buy online from the comfort of your own home

Visit Barker and Stonehouse

Contact information

Call us on: 0844 420 4220
We live here: Marsh Street
TS1 5JH Middlesbrough
United Kingdom

Category

Barker and Stonehouse is ranked 72 out of 90 in the category Fashion Accessories

Barker and Stonehouse is ranked 109 out of 154 in the category

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