I bought 4 pairs of pumps from barratts online, but they were all sent out separately, I received the first pair fairly quickly but had to wait over a week for the other 3! I tried on the first pair of shoes and they felt a whole size too small- I couldn't even get my foot in them- so I decided to return them. But when I read the small print on the receipt, it said I would have to post them back special delivery (due to the fact I didn't have a store near me), which I had to pay for- the shoes only cost me £5, and then I had to fork out £3.50 just to send them back! Even the returns process is bad- I'd waited over a week and still no email confirming the'd received them (even though on royal mail tracking it said it had been delivered to them), so I had to complain and ask where my money was- and even that took them a week to sort out. I only recently wore one of the other pairs, and they were too small as well- they even made the back of my heels bleed, but because I took the stickers off etc, I was unable to return them. Sames said for the last two- far too small again. Overall, do not buy from their website, the sizing are all wrong and they charge you to send the items back- shocking!
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