The online sevice is good, but was a little dissappointed with my purchse. The hoodie was fine but the Teeshirts were very short. I ordered medium mens for my 13 year old son and they are really quite short for him, so never long enough for a man. The quality of the goods was quite good though.
An extensive range of designer clothes at decent prices, the polo shirt was delivered the next day and was exactly as described on the website. The fit was perfect and my son was extremely pleased with his birthday present!
I bought a pair of jeans and a shirt from Base and the shopping and checkout was very easy. Communication good and delivery was very fast. Unfortunately the shirt was too small for my son (our fault) so I had to go through the returns process. I cannot fault this process in any way. It was simple and very fast.
This is the second time we have used Base and they are a pleasure to do business with and we will be using them again.
I have shopped with Base a few times now and I think they one of the best websites for kids clothing out there.
On our last order one of the items we wanted was out of stock so they e-mailed us to let us know. I called their phone line and they couldn't have been more helpful. The girl made a few suggestions to me for alternatives and we chose one. The order arrived the next day, in plenty of time for my son's birthday. He's one happy chap and we'll carry on shopping with Base.
Ordered a pair of brogues, looked everywhere for them, finally found them at Base, last pair and in my size. The order was placed and even though they had to get them sent from a branch they arrived in just two days. Shoes are wonderful and so was dealing with the very pleasant lady on the phone. Wouldn't hesitate to order from them again.
Ordered Girls Ralph Lauren Red Dress. Ordered the dress over the phone and was told that I should receive the delivery next day after they receive it, came just as said. Dress looked even better than how it looked on the website so very happy with my purchase. Packaging was perfect, provided gift wrapping materials as requested. Couldnt ask for more. Perfect!
Ordered my item on a Saturday afternoon and it had arrived by Tuesday morning. Very fast delivery and great priced item. I would definitely recommend to a friend and I will certainly be ordering from base fashion again.
although sending my item back i am very pleased with the service from Base. upon receiving my item back they refunded me but also send me an email infoming me of the refund and their apologies. a touch that you dont find in most internet companies that operate like robots
The item I wanted was low on stock so I had to ring to place my order. The lady who dealt with me said she'd ring back when she checked the stock. She did this and then took my order there and then. She said I should get my shirt early the next week, as I ordered on a Friday, in fact it arrived on the Saturday. A very positive experience and I'd definitely use Base Fashion again.
Great phone call, very helpful young lady who was very helpful finding me suitable items for my son! She also arranged prompt next day delivery!
I bought some items through Amazon UK that were fulfilled by Base. One item had a defect - after contacting Base direct I arranged a refund for the item and postage (due to fault).
I ended going direct to basefashion.co.uk and bought a replacement item for a better price.
Well done Base - excellent service.
Having to return a pair of jeans that were perfect only too small, i rang the after sales service and received a really friendly, but professional service. The girl i spoke to was really helpful. Really pleased with this order and service.
Base is always a fast delivery. They are quick to exchange items or to make a refund. Never had a problem. Always been an easy site to shop on. Some items can be expensive but they always have a great sale.
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