I placed an order for a jacket for my brothers birthday but was unsure if the item would arrive on time. I rang customer services a few times and spoke to a lovely lady called Uma who was extremely friendly and helpful on every occasion. The item arrived on time too. Happy with service but only thing to mention is it would be better if Base would extend the time period to return items via post for a refund (currently 10 days).
My son picked some clothes for his birthday, reasonably priced, when I realised I wanted to add to my order to avoid more postal costs, it just took one call, the CS guy was very helpful, order arrived within 3 days.
I ordered a boys grey suit with black trim for my son.it arrived very promptly and was packaged well.it was made of great quality material...and even came with the proper cover and hanger...cannot commend this site enough. ..will shop again
boxers were okay quality of jumpersokay just not a not great finish around cuffs
I ordered a coat for £60 for my son for christmas, I had to phone to find out when it was to be delivered after christmas and it had not been put on the system. it was eventually sent out and on the same day it arrived it was £12 cheaper in the sale. I bought this to base fashions attention and basically said that's how a sale works and would no refund the difference. I will be looking elsewhere to shop in future.
I was very impressed with this service, although the item was in stock when I purchased it on-line i had a personal email sent to me offering me an alternative colour, on agreeing to this the item was shipped the same day, then again another personal email confirming this. once the item was rec'd the quality of clothing was superb. i would definetly recommend this site
Many different orders placed and received without any delay.
Had occassion to query Base fashion and was pleasantly surprised with the response. Not automated like most services these days which made the experience all the more personnal. Quality service.
As I am disabled and have mobility problems I have to do most of my shopping on-line. I have shopped on-line for about 4 years now and I can honestly say the service that I have received from Base Fashion has surpassed any other retailer. I use them for my 14 year old son who is interested in the latest fashions. He always finds what he would like, there is always enough stock, and the delivery is fast and never a problem. I cannot fault this company and will continue to use them with confidence.
Well done Base Fashion you set an example of how on-line shopping should be.
I ordered a polo top and it came within two days despite it being the busy christmas period! Really impressive! The site was easy to buy from and easy to use!
I've been ordering from base fashion for a couple of years for my son. Always a great choice, clothes arrive in a matter of days. I've only had to return items once and this was dealt with really efficiently. Would definitely recommend
This is the first time I have shopped with Base, I hadn't even heard of the shop and come across them whilst browsing the net for Voi stuff. I prefer to order from bigger companies when on-line shopping so when I saw that they had shops too I thought i would give them a go.
They had a good range of what I was looking for, in fact I placed two orders that day, one for me and one for my mum, for Xmas presents. There was an offer on at the time so I placed an order. Delivery was quick and prices were good. I will definitely use them again in the future!
Searched everywhere for these boots, and when i purchased them on this website was delighted that it was also free delivery. Anxious because it was close to Christmas but within 3 days they had arrived. Will definitely purchase from this website again and again.
Ordered 2 items on line paid by paypal was with me in a week,one item was too small so rang customer service who was so helpful and polite i asked if i could return to a shop near where my sister lives as i was going there on saturday instead of relying on the post.
She said yes and told me what to do wuth return form and asked if i wanted to re order in a bigger size? i said yes please she explained when they recieve returned item the new item would be sent out to me.
Well i retuned item to shop explained where i bought it from they already new they was sent a email about my visit and what i was returning.They gave me a reciept for item.This was on Saturday my new size item was delivered on Wednesday morning best cusomer service i have ever recieved and the shop at Romford Essex was wonderful i will return and tell my friends how good they all are.
Without doubt the BEST online company I have ever dealt with. Easy ordering and payment online and then when I thought I had ordered the wrong sizes I telephoned their offices nd was given clear and precise information with great advice. Even when the delivery arrived (extremely promptly at little expense compared to others) I realised I needed a different size and the change over was so quick and so un-complicated and hassel free i will deffinately be buying again and have absolutely no reservations in recommending this company to others as their service is simply outstanding. I cannot speak highly enough of them. I received a professional and traditional service hard to come by in this day and age and it made no difference that I was buying online it was as if I had face to face service from being in a store in person. A great company with great staff.
I ordered some clothes for my son, and it was so easy to find what he wanted on the website. The ability to zoom into the details of the clothes helped a lot when he was deciding what he wanted. Delivery was fast, they even phoned to confirm the address and time. Great service!
Purchased a white long sleeve polo shirt which arrived quickly. However I was disappointed as it arrived in a crushed plastic bag that had quite obviously been opened and had lost its stickiness. The writing on the bag was faded, it looked old. The white polo itself was covered in black fluff a d looked dirty. The collars were a different shade of white to the rest of the shirt. Not at all happy !
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