BathEmpire reviews

BathEmpire reviews

Good
8.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
6371 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant company to buy from

Fantastic value for Monet yet very high quality goods and excellent delivery service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great products, speedily received

I was able to find the exact product that I needed, the info on the site was concise and detailed enough to help me choose. Delivery was quicker than I expected for such a large item - would not hesitate to use them again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good polite service

Ordered the bath etc on thursday evening before easter weekend .I received all my goods
this morning( thursday) I thought it would be longer because of the easter holiday.
Goods arrived in good condition and well packaged. Would definately use this company again and highly recommend them to others.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service will recomend.

The service was o.k. Will recomend your company to my friends and family.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fair products for the price.

Rads, shower screen , bath, hand basin, taps and mixer installed working fine and seem good quality but basin unit blowing laminate.
WC pan was fine but concealed cistern too small and the unit already blowing the laminate. Be aware of the returns I still have the shower screen as it wasn't needed in the end and the cost to return was as much as the screen itself.
Overall good service and will use again especially for rads.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good product at a very competitive price

I made my first purchase and was a little apprehensive but having taken delivery of the items I ordered I can safely say that I would recommend Bathempire to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great range great prices

Placed order arrived after 2 working days quality products at a good price
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good quick delivery

very pleased with purchase of kitchen tap , a lot cheaper than B&Q
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Right product, great price, delivered next morning, excellent service

The shower controller was exactly as specified, was good quality, works great, the price was right, next day delivery arrived early in the morning the day before the Easter holiday. Just excellent....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer service, would recommend

I needed an item for the next day, but I had missed the deadline for next day delivery, I phoned and spoke to a very helpful member of staff who put the order through even though the deadline had passed and I received it the next day - excellent service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

On time and as expected

The work-top mounted soap dispenser was as described on the website and arrived when expected and in good condition.

Priced well.

Great service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy transaction, fast delivery, great product

I purchased a vertical wall radiator for our kitchen.

The website was easy to use, great price compared to others, transaction was simple & very fast delivery.

Look forward to purchasing from Bath Empire again..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

not impressed with service

Item did not arrive on delivery day even though i paid for next day delivery i was told i would receive an email on when and where i would receive ithe item but did not
It also arrived at the address i asked them not to send to on that day luckily someone was there
Not impressed with service.at all
BathEmpire

Reply from BathEmpire

Dear Michelle,

Thank you for your feedback.

Please accept my sincere apologies for the problems you have encountered with our delivery service.

I can see that the issue with the next day delivery service was due to a system failure at the hub of the courier.
If we had been advised of this then we would of contacted you immediately. However we were not aware of the issues.

Once again i apologise for any inconveneience caused to yourself and i will ensure that all delivery charges are refunded to you.

If you wish to discuss this matter any further then please do not hesitate to contact me on 02476 389052.

Kind Regards

Vicky
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Okay

Okay for the money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A good quality item

I ordered a chrome bathroom towel radiator which is of good quality and was delivered promptly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service

Fast delivery. The prices were great compared to other companies. It all looks wonderful now it's been fitted. Thankyou.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Incomplete Delivery- Frustration

I ordered a bath , it came very promptly and was delivered by a very helpful driver. However the feet set was missing which meant the plumber I booked over easter could not fit it. I called the helpdesk number to be told by a female operator that my bath didn't come with a feet set, on pressing her to say it should I was told to email in and it would get dealt with. This I felt was not good enough so asked to speak to her line manager , a gentleman then came onto the line to say I should have the feet but due to the easter break the best he could do was get them out for Wednesday, not great.
BathEmpire

Reply from BathEmpire

Dear Chris,

Thank you for your feedback.

Please accept my sincere apologies that you were advised incorrectly in regards to the feet.
However, due to the bank holiday weekend wedensday would of been the earliest delivery date. I apologise for any inconvenience this may have caused.

If you wish to discuss this matter any further then please do not hesitate to contact me on 02476 389052.

Kind Regards

Vicky
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good value for money

Ordered items which were excellent value for money, however I did opt for next day delivery at the extremely overpriced cost of £45, this did not calculate on my bill and therefore added 2-6 day delivery. I therefore sent an email to the customer services dept to amend this, who state on there website they aim to answer them in an hour, I at least expected to hear the next day, I am still waiting now a week later. I then telephoned the next day and changed the delivery to what I wanted, but then I asked if the delivery driver would put the items in the garage, because they were being delivered to my elderly fathers house, I was told by the girl on the phone that they will drop kerb side and someone will have to move them. Thank goodness the driver is kind because he did put them in the garage. Good products bath empire pity about the staff because they let you down !!!
BathEmpire

Reply from BathEmpire

Dear Helen,

Thank you for your feedback.

Please accept my sincere apologies for the problems you have encountered whilst ordering through Bathempire.com.

In regards to the email you have sent, we aim to respond to all emails within 4 working hours, however i cannot see that an email as been received from youself.

It does state on our website that all large delivereies are made on a pallet and left at the kerbside.

If you wish to discuss this matter any further then please do not hesitate to contact me on 02476 389052.

Kind Regards

Vicky
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Unprofessional delivery

The items ordered arrived on time two sets shower cubicles complete with tray.
Unfortunately one package was damaged (one door) and all items were returned including the undamaged items. This is causing unnecessary delay for the tiler and plumber. I am still waiting for the delivery.
BathEmpire

Reply from BathEmpire

Dear Sami,

Thank you for your feedback.

Please accept my sincere apologies that your items were delivered damaged.

All of our products are checked before despatch, however damages do happen whilst the goods are in transit. Unfortunately this is something completely out of our control.

I can see that replacements have been despatched for delivery on Friday 25th April.

If you would like to discuss this matter any further then please do not hesitate to contact me on 02476 389052.

Kind Regards

Vicky
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quality items, timely delivery

Absolutely no complaints, all delivered on time, carefully, and decent quality. Thanks!

BathEmpire Details

About this company

Visit BathEmpire

Contact information

Call us on: 0800 6345666
We live here: Unit H2, Grovelands Industrial Estate
CV7 9ND Coventry
United Kingdom

Category

BathEmpire is ranked 69 out of 141 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.