After looking online for bathrooms the prices were getting higher and higher. However, with the online stores in the back of your mind 'if it's too good to true it probably is'. Though with seeing bath empire at the Ideal Home Show all worries were gone. Orders placed and now waiting on delivery!
The delivery was very prompt, as yet we haven't opened the boxes as we are waiting for the bathroom to be refurbished. The website I thought was well laid out and I found everything I needed for the complete bathroom
Read some good reviews about bath empire so decided to order from them. Bathroom suite delivered by their own vehicle was timely and good. Decided to buy a tap from Ibath which is another trading name of bath empire. Unfortunately express 24 from parcel force should actually be called express 7 days plus because it took so long to arrive (still had not arrived at the time of writing this review) I went and sourced a tap from elsewhere as the plumber was waiting around getting paid for doing nothing. Sorry bath empire unfortunately parcel force do not do you any favours.
I have purchased three bathrooms and 8 vertical radiators from Bathempire the products are 5 stars the sales team are 5 star, however the customer team are poor and the delivery courier are shocking, in summary don't hesitate to buy the products, however beware of the delivery service don't expect anymore than drop and run,
Quality of the products look good and seem excellent value for money. Delivery too was excellent, mostly the next day on the few batches I ordered.
One gripe I had was with dates changing for back order, with no one quite knowing when the product would be arriving at the depot.
The other gripe was with the bath i ordered being a completely different style to the one shown on the site, even though the codes match up. I emailed twice about it to rectify and never heard back, so I'm now stuck with the wrong bath and have had to mount the taps in the middle rather than on the ends where I wanted them - sloping ends. So on the face of it, great products and great prices but I hope I don't need to use the after service.
I have never experienced such poor service as Bath Empire. I ordered 3 bath items and was told 2-6 days delivery was assured. Booked a plumber, delivery details online showed no information. Called repeatedly, nothing happened. Explained I live 150 miles away and run a holiday let business and cannot have deliveries to the address during lets. 1 item was delivered without notice, upsetting paying guests, leading to a bad review. Kind neighbour took in the parcel. Damaged box, parts missing from box, 2 boxes missing. Promised delivery again, booked plumbers, aimed for only gap in lettings for 6 months, multiple calls, no delivery but lots of promises. Upshot is no bathroom, 7 paying guests expecting luxury accommodation in central London over Easter cannot stay, no trace of parcels, multiple plumbers charges.
Atrocious! Unless you want an experience from he'll avoid this company! Definitely not even 1 star.
directwer, shower tray and shower screen. The products themselves seem of good quality and are well priced. The shower drain did not fit the tray and we had to by another but that isn't terrible in the whole. Haven't inspected the shower screen thoroughly yet but fingers crossed its ok! The delivery of the products was awful though. Not directly related to the products this is nevertheless the delivery system you will encounter if you place an order. Our products came in good time and were delivered on a pallet which was dumped outside of my property in a layby. All 5ft 2" of me had to haul a 20kg tray and a 47kg, 10 ft screen in through my gate. I couldn't get it near the house! The driver just drove away. Not his problem! I would expect it to be delivery onto my property if not to the door!
I selected a classic mono tap to go on a white belfast sink. these were delivered rapidly and intact. They were more expensive on other websites and at retailers. They are of good quality and easy to install. I am a v satisfied customer.
Our goods arrived on time. They were packed well and exactly what we ordered. I had put the wrong phone number on my order form, they emailed me with a number to call. The girl was lovely and the same day arranged for someone to call me. They did and the next day our goods arrived. Brilliant thank you.
order BR12 Roll top bath Lydford tradition bath mixer Lydford tradition bason mixer.
The 1st oder was messed up. I paid £45 for next working day which the website didnt make it clear that Saturday wasnt a working day (even though they were working and most companies count saturday as a working day) i can live with the misunderstanding but the bloke i spoke to was just rude and all he wanted to do was prove a point that saturday wasnt a working day. he even said he'd cancel my order rather than just down grade delivery and take off the £45 charge.
The bath was scratched at both ends when it came with a splodge of dried glue at one end that will probably come off. I dare say they would have changed the bath and that i didnt give them a chance to rectify it but i dont have time to keep waiting in for deliveries and returns.
The basin mixer tap comes with 2 flexi hoses. both of which do not fit inside the taps! the threads are too big. I tired using some purchased from screwfix and B&Q but the barrells were then too big and the locking nut wouldnt go past them! . I called them to get some sent out but was told i need to email a photo (which you probably wont be able to tell that they wont fit) then wait 24-48 hours for a response. Not helpfull when the old sink and taps are in a skip on the driveway!
Im summary the products are lovely and competitively priced but the service isnt great. in between 1 and 2 stars due to the first bloke who clearly had no interest in resolving the situation.
An efficient company so far who have contacted me on an out of stock item but have given me dates when I might expect delivery. Just awaiting the outcome ? The first part of the order was delivered the day after the order and I was kept informed of the delivery time etc. Impressed
The quality of the products is far superior to local DIY stores. I received a phone call to arrange delivery and the person I spoke to went out of their way to accommodate our hectic schedule and the items were delivered within 48 hours of that call! I would highly recommend bath empire and will definitely use them again without hesitation.
The shower head was easy to find on the website and then order online. Delivery was promised in 7 days but arrived after only 2 which I found very impressive. It was wrapped in a protective cloth bag as well as the card box and packing, so was in perfect condition. easy to fit and looks good in my bathroom.