I was able to find the exact product that I needed, the info on the site was concise and detailed enough to help me choose. Delivery was quicker than I expected for such a large item - would not hesitate to use them again
Ordered the bath etc on thursday evening before easter weekend .I received all my goods this morning( thursday) I thought it would be longer because of the easter holiday. Goods arrived in good condition and well packaged. Would definately use this company again and highly recommend them to others.
Rads, shower screen , bath, hand basin, taps and mixer installed working fine and seem good quality but basin unit blowing laminate. WC pan was fine but concealed cistern too small and the unit already blowing the laminate. Be aware of the returns I still have the shower screen as it wasn't needed in the end and the cost to return was as much as the screen itself. Overall good service and will use again especially for rads.
I needed an item for the next day, but I had missed the deadline for next day delivery, I phoned and spoke to a very helpful member of staff who put the order through even though the deadline had passed and I received it the next day - excellent service
Item did not arrive on delivery day even though i paid for next day delivery i was told i would receive an email on when and where i would receive ithe item but did not It also arrived at the address i asked them not to send to on that day luckily someone was there Not impressed with service.at all
I ordered a bath , it came very promptly and was delivered by a very helpful driver. However the feet set was missing which meant the plumber I booked over easter could not fit it. I called the helpdesk number to be told by a female operator that my bath didn't come with a feet set, on pressing her to say it should I was told to email in and it would get dealt with. This I felt was not good enough so asked to speak to her line manager , a gentleman then came onto the line to say I should have the feet but due to the easter break the best he could do was get them out for Wednesday, not great.
Ordered items which were excellent value for money, however I did opt for next day delivery at the extremely overpriced cost of £45, this did not calculate on my bill and therefore added 2-6 day delivery. I therefore sent an email to the customer services dept to amend this, who state on there website they aim to answer them in an hour, I at least expected to hear the next day, I am still waiting now a week later. I then telephoned the next day and changed the delivery to what I wanted, but then I asked if the delivery driver would put the items in the garage, because they were being delivered to my elderly fathers house, I was told by the girl on the phone that they will drop kerb side and someone will have to move them. Thank goodness the driver is kind because he did put them in the garage. Good products bath empire pity about the staff because they let you down !!!
The items ordered arrived on time two sets shower cubicles complete with tray. Unfortunately one package was damaged (one door) and all items were returned including the undamaged items. This is causing unnecessary delay for the tiler and plumber. I am still waiting for the delivery.