BathEmpire reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great product, delivery was a big hassle.

Very nice freestanding radiator, well built, sturdy, great finish. Bought in the sale, expensive at full price. Delivery from TNT was a hassle. Got an email saying item was despatched, nothing more for over a week. Rang TNT who said they'd tried to deliver several times but they don't leave cards! Went to the depot to collect and depot staff we're excellent.
    BathEmpire
    TrustScore 8.6 / 10
    6,349 Reviews

    Reply from BathEmpire

    Dear Mr Williams,

    Thank you for your feedback.

    I am truly sorry that the delivery company did not leave a card for you. I think this is unacceptable and I have filed a complaint with our account manager at TNT.
    This is not how we want our company to be remembered, we do pride ourselves on positive customer service.

    If you wish to discuss this any further then please do not hesitate to contact me.

    Kind regards,

    Vicky
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