BathEmpire reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

incredibly bad communication

I have ordered my bathroom suite on 28th sept and it is now Oct 12th. It STILL has not arrived...even though my credit card was debited immediatly after purchase. The company do not call me at all to say the bathroom suite has been delayed. I am constantly ringing but usually no one picks up my calls. I have taken a week off work to wait in my home for the did not arrive. I was then promised it would arrive on 11th Oct and was sent an email showing it would be delivered. I took ANOTHER day off work (on both occasions having to arrange child care for my 18 month old daughter) and it STILL did not arrive.How long will I have to wait? I'm beginning to think that this company are taking advantage of single parents such as myself. Incredibly disappointed so far. I await my delivery or full refund. Customer service is shockingly bad.
    TrustScore 8.6 / 10
    6,344 Reviews

    Reply from BathEmpire

    Dear Abigail,

    Thank you for your feedback.

    Further to our previous telephone conversation I can confirm that i do believe this is in the process of being resolved.

    If you wish to discuss this further please do not hesitate to contact us on 02476 389051 or alternatively i can contact yourself when is convenient for you.

    Kind Regards
    Comment (?)