They say that they will give you a full refund if you are unhappy. I returned an un-open box to them as we didn't like the quality of the other items they had sent only to be sent pictures of a damaged item saying that they will not be refunding me any money. According to them I should take it up with the courier company and I should have inspected the item before returning it. Complete rip-off and bad quality of parts. Save your money and do not buy from them!
Ordered a couple of shower trays, shower cubicles, 2 vanity units and taps from bathrooms.com. Dispatched within a week. Only problem was they didn't pass my phone number to delivery company who then sat on goods for 2 days until I complained. All items delivered intact and awaiting fitting.
Excellent at getting product out but that's about it. Very polite over the phone but all talk no action!! Taps leaked from day one, (though replacement valves were sent to be fair) replacing a product was torture waited 2 months for items to be collected, and waited over 2 months for a refund of items that had never even reached me! They couldn't provide me with sink brackets for a sink purchased from them (as they were specialist brackets not standard ones) and it took me 2 weeks of calling them to find out who the manufacturer was so I could contact them for the brackets... Guess what?? It was only them!!! They manufactured a sink which was impossible to hang??!! Despicable!!! Ended up having to pay out to get brackets made from ironmongers just to save hassle as I had already been through enough torture dealing with them! Glad I never have to again, still waiting for a partial refund of some rubbish items returned, but for the sake of your own health and sanity AVOID this company at all costs!!!!
We have bought freestanding bath taps / sink taps / shower head & taps and a loo with a concealed cistern. Taps leaked and did not work , loo flooded as mould was fawlty, taps that "freely" stood leant and wobbled more than leaning tower of pisa and concealed cistern was broken. After more than an hour and a half being left on hold , my builder spoke to tech team who basically said they would send new ones out and for us to just throw away the fawlty ones- I think that sums up what kind of quality product they are selling. What they haven't done is offer to pay for the labour costs to fit a bathroom twice which is what we have had to do .....Do not touch this company - they are irresponsible crooks.
I requested and paid for a 1.8m bath, this is what is described in the advert. this is not what I received. What I got was a 1.7m bath mould with a 'cut and shunt' shelf inserted to lengthen it by 10cm . the Shelf makes it impossible to lie back comfortably in the bath. I am baffled that this appalling design was manufactured in the first place and that a company would sell them, knowing that the first time their customers will try the bath is after it has been cut into the wall and then tiled in. I cannot express strongly enough how upset I am that I am now stuck with this bathing torture until I can sell my house with the new bathroom I had saved for, dreamed about and anticipated for over 6 years. I will, you can be assured, now go out of my way to warn online customers to avoid your products and company and show any of my friends and neighbours the product listing on your website and the actual bath and its dreadful design.
I spent £400 with bathrooms.com but they really didn't seem to give a damn. The delivery company pushed a card through the door and didn't even knock, and when i called the company they told me i had to collect! I complained to bathrooms.com who didn't seem to care at all. When i finally got my items some were scratched, but even worse a fairly complex shower unit didn't even have any drawings or documents on fitting - wouldn't have minded if they'd been standard sizes but they weren't. When i again contacted bathrooms.com they said they'd send me a replacement part for one of the items, one month on i'm still waiting. Terrible service! Afraid i won't be buying from these guys again as they really didn't appreciate the custom.
Ordered a very snazzy standalone bath for our new bathroom.
Bath arrived when promised (unlike some other bathroom goods suppliers) but sadly got dropped on the road outside our house by the delivery guys. My wife e-mailed the company who were very apologetic and arranged a replacement delivery within a couple of days at a time which worked for us. Great customer service!
Good selection of bathroom goods. Needed a towel heater/radiator of an unusual size, + valves and heating element; plus good quality bathroom cabinet. Arrived promptly in two shipments and kept advised of delivery times. Now all fitted and the wife is very happy