Bathrooms4All reviews

Bathrooms4All reviews

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Get out Clause

Purchased a small 1200mm bath from the Doncaster depot recently and was very careful when transporting it in my car, (easily fitted with seats down) back to my home. The bath was then carefully laid out on a single bed with all the packaging left on waiting for the tiler to come and finish the bathroom. When the bathroom was finished I then mounted the support legs and the waste fittings, only then was the outer packaging removed and the bath carefully fitted. When the waste was tested for leaks did I remove the protective film that covers the inside of the bath only to discover a small crack.
I contacted the company immediately as it could only have been damaged prior to me collecting it. 3 Days later the aftersales contacted me and asked me to send pictures of the damage which I duly did, following day received email to say that as per their terms and conditions they accepted no liability as I should have inspected the bath before leaving their premises, this would have meant removing all the packageing from the bath in their showroom which is not very practical apart from anything else I am sure the management and staff would not want this happening everytime someone collects a product with customers in and around the showroom it would not look very good.
I can't prove that I did not damage the bath, but it certainly gives them a get out clause.
I for one will never buy another product from this company and will most certainly make sure that everyone I speak to knows this and the reasons why.
bathrooms4all.com

Reply from bathrooms4all.com

Good Morning Jim,
As you state you can not prove that you did not damage the bath yet only leave the blame on one party.
We do not say to inspect products in the showroom only prior to installation of the products and we would have been happy to give you a replacement or refund on the product.
However customers are more than welcome to open and look through products in the showroom with our staff at hand to help.
If you have documented proof that this was the case please send an email referencing Trustpilot to marketing@bathrooms4all.com and the staff involved will be re-trained on company practices and policies.
We apologise for any inconveniences you have had.

bathrooms4all.com Details

About this company

Welcome to bathrooms4all, One of the UK’s Best and Largest Independent Bathroom Retailers. If you’re looking for a new bathroom you’ve come to the right place. At bathrooms4all we pride ourselves in offering a huge range of quality, affordable bathroom products in a variety of styles. See for yourself by browsing our selection of bathroom suites, shower enclosures, furniture and accessories online or by visiting your local bathrooms4all showroom. Quality Bathrooms & Excellent Customer Service Whatever your requirements you’re sure to find what you are looking for at bathrooms4all, from designer bathroom suites and stunning freestanding baths through to quality shower enclosures, taps and accessories. You could even bag yourself a bargain thanks to our legendary bathroom offers and deals section. Bathrooms Showrooms Across the UK As well as having an excellent reputation for offering quality, affordable bathrooms bathrooms4all are also dedicated to ensuring your bathroom purchase is completely hassle free. Our ‘no pressure' attitude means that customers are free to browse our simple to use website and beautiful showrooms in their own time with staff on hand to answer any questions you may have.

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Contact information

Call us on: 01924 868 383
We live here: United Kingdom

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Bathrooms4All is ranked 131 out of 141 in the category

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