Excellent customer service, replaced the waste in 24 hours, how fab is that?
Shower delivered as soon as it arrived at the warehouse, with a phone call to tell me it was there.
Will definitely use Bathroom Trade with my next project.
I couldn't believe that i'd actually found an online company with a clearly visible telephone contact number and a sales team that knew what they were talking about. I was unsure what would fit into my bathroom, but after a few phone calls to the tech line and sales line I now have the bathroom i've always wanted. I was kept informed on my order from start to finish and can't fault the service that bathroomtrade provided, keep up the good work as the service you provide is a rarity in this day and age.
Would not recommend this company at all.
After refusing to exchange faulty goods they have now decided to ignore all communications!!
You take a big risk buying from bathroomtrade.co.uk - THINK TWICE
Purchased item, received phone call could not fulfil order unless willing to wait a minimum of several months, I said no, so they said they would refund, have emailed since asking for my refund, email ignored so have started pay pal dispute to get money back.
I would recommend this company as they had my shower tray in stock and sent it out straight away. I had dealt with another company who said the tray was in stock but after waiting two weeks with no communication I telephoned them only to be told they did not have it in stock and did not know when they would get it. This is nothing like this with Bathroom Trade. They contacted me almost immediately, arranged a delivery date and it was there on time! Very good job I am very pleased!
I am very happy with the ordering and products on offer. Goods arrived on the day I was advised they would. Really nice quality shower door only quibble was the screw size provided to attach the door, we replaced with more substantial screws and then needed to buy new covers to fit new screws. Excellent service very pleased would recommend
I was surprised to find the shower doors had not been broken in transit....the packing did not look adequate. I still have not been able to examine them in full as they are too heavy to unpack completely myself.
It would be nice if you could get customers names right.............mine is DALE !!
Easy to order service with good prices and a wide range of products. Delivery was fast and efficient and no hassle with the product
Very helpful company to deal with, very competitive prices and good delivery and after service, would highly recommend.
Quite frankly, disappointing. I was promised two shower trays - then there was a problem with one, so I had to pay for separate delivery, then was told that in fact the second one was not available, was not in stock, was promised phone calls to determine when it would be in stock; no one phoned,,,,eventually I had to cancel the order as I could not wait any longer, and I am STILL WAITING for confirmation of the cancellation and my refund. I do not have time to keep on chasing poor suppliers.
Only difficulty was delivery. Since the company doesn't deliver to Scottish Highlands or islands, had to arrange delivery to family member to bring it up to us when they came on holiday. This, entailed issues of 'internet fraud' as payment made by us, with alternative delivery address. However, all was resolved and we are very pleased with the product, installing it ourselves. There was no reasonable alternative to be sourced locally since it was replacing a vintage cistern, with specific fittings. thank you.
I ordered a shower enclosure and tray package for the price of an enclosure elsewhere. Delivered when I asked after a friendly chat with the telephonist.
I had to ask for assistance after the tray cracked after fitting and my e mail was replied quickly in a helpful manner. Would recommend this company to my best friends.
Placed my order on 29th August, and agreed delivery for today (Sept 4th). Truck turned up within minutes of 8am, and a charming young man promptly started stacking all the tiles, grout etc in the garage for me. Among the 20sq mtrs of tiles, I noted 2 broken tiles, and he made a note on the docket after checking that I was happy with that, which I was. Overall, choice of product was extensive, pricing seemed very keen, delivery free - what more could you ask for? I'd recommend whole-heartedly. Well done!
Bad service received from customer re delivery. They can't advise what is the time frame for delivery. All they could tell me was the goods will be delivered in the day time ( how ridiculous! ) and they expect customer to wait the whole day. When the goods arrived, the delivery man just left the it at the door step and wouldn't even carry the goods into my flat upon my request! The product received was slightly defective ( frame was dented ) and the builder had to make adjustments to the frame in order to install it. After lodging my complaint for more than a month now, I have not heard from their customer service dept. Absolutely appalling service and I won't buy anything from this company again!
I had to return a bath tab because me and my wife we have slightly amended the bathroom design.
The company customer care was absolutely fantastic, you feel like someone special when you know that on the other side of the phone line somebody is trying to help you to find the best solution (a big thank you for lovely Ladies I've spoken to).
Definitely we all need more companies like Bathroom trade, I would recommend to anyone and I will buy it again.
Bath arrived in it's packaging but once unwrapped we discovered a small dink. A phone call, photo of said dink and an email later and a swap was arranged. No fuss. Trying to get a photo of the dink was quite difficult being a white, shiny surface. Replacement was perfect and looks superb installed.
I have purchased a shower cell from Bathroom trade.
The team was helpful and polite. The shower cell arrived in time and was in good condition and as specified.
Would have given a 5 Star rating if it was not for the trap. The latter was very poor quality plastic and the trap cover, which looks like metal (but is plastic) came with one of the three legs broken.
Great product. As described. Great communication. Fast delivery. Delivered on palate. Driver would not take away palate aftervunwrapping therefore dropped one star.
Very simple to purchase products . Staff very polite and efficient to resolve a little matter .
The only complaint I have is that the delivery charge i thought was too expensive and not enough communication from the company used
Easy on-line ordering and full specification of items also available. Found the shower tray I needed and completed the transaction in less than two minutes. Delivery tracking and excellent courier ervice resulted in timely delivery to forecast.
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