Web site easy to use and order from, but overall experience let down by the courier. Told delivery would be on Wednesday, phoned the company at lunch time to get an idea of timeslot and given courier's number who told me "it's the last but three delivery of the day". When nothing arrived I called the courier company again to find out what the delay was, to be told the driver had finished deliveries for the day and my bath and shower were still at the depot! Finally arrived on Friday at 14.00. Not the fault of Bathshop321, and they sorted it out, but the experience with the courier company rather took the shine off the excellent products (being fitting tomorrow!).
Easy ordering and delivery.
Ordered heavyweight bath, and I can confirm it was a very solid extra thick bath.
It was well packaged and the delivery driver was helpful in tearing down the pallet and getting it in the house.
No qualms about coming back to you for other items!
We are converting a derelict coach house to a 2 bed letting property. We are on a very tight budget but want things to be as substantial and attractive as we can afford. This bathroom suite met our needs in every way and the delivery driver remained cheery in spite of our single track dead end road! Full marks.
Firstly, one of our items was listed as 'In stock' on the website. We received a call, a few days after placing the order, informing us that one of the items was due in the following week and we should expect delivery on the wednesday. Wednesday came and went. I contacted customer services to enquire and initially received no response, so I chased it up. This time I was given a response saying the item would be in stock in around three weeks (not good when you're already in the process of redoing your bathroom and have small children waiting to brush their teeth).
I cancelled this part of the order as I couldn't wait that long (and had to buy the item elsewhere, putting me out of pocket). I received no response to this so had to chase again. I was then told the other part of my order would be shipped the following day - which it was!
However! The bath panel that came with the bath I ordered (part of the same item, so surely not hard to get right) was incorrect, so we're having to wait, again, before we can get our bathroom finished.
Poor customer service and misleading website. I won't be shopping with this company again.
This was a very straightforward process indeed. It was easy to order what I wanted and the website have lots of information about the product. The delivery was prompt and on time and the quality of the bath and bathroom furniture I bought was very good (the opinion of my bathroom fitter). The one reservation is that the furniture does not come with adjustable legs which makes the installation more complicated.
we ordered a 3 way diverter shower valve with trim, because Bathshop321 website stated delivery within 2-3 days and we were on a tight schedule. we were informed by email the valve had been dispatched on Fri 8th November, but on the 16th Novemeber after inquiring we were informed the valve had only been dispatched on the 15th. this was very dissappointing and we had to return the valve having had to purchase another to complete the bathroom.
Bathstore321 collected and refunded the valve promptly and have even promised to refund us the restocking and postage charge, once queried.
My delivery, due to arrive in 2-3 working days took almost 2 weeks to arrive. To begin with I received a confirmation email stating my order was on its way. After a week, no parcel arrived. I called and originally my order could not be found and I was informed that I would be called back. At the end of the day I received a message saying that my order had been found, it would be delivered tomorrow, and that I "didn't want to know what had happened to my order". An unprofessional comment considering I had called to find out what had gone wrong. I was due to be out of town the next day and called to have the delivery re-scheduled. Almost 2 weeks later I received my order. I should not have had to pay for the delivery considering this excessive delay.
(Order number: 30733)
I order an upgraded bath & panel the order was confirmed & payment taken, I was then contacted to say upgrade could not be delivered as they did not stock them would have to wait for special order & anyway it was a waste of money as she didnt bother having it on her bath. The bath arrived, the courier failed to ring as promised & was delivered late to an empty property a builder accepted it. The bath proved to be damaged but they would not refund/replace as they had not been advised in 48 there was a problem. They had not advised that they did not have side panel either. The bath panel required chasing & when that arrived that was also damaged- hardly suprising as it was sent in a large poly bag. Phone calls not returned generally unsatisfactory Taken 2 months to get order completed much better out there
I felt the service was excellent delivery company rang me two days after order was placed and arranged delivery they rang to say they would be there within the hour and they were. Product excellent quality and no problems. I would recommend.
I have just recently purchased a P Shower Bath Bathroom suite from this company.Being in the north of Scotland usually is the first stumbling block for ordering items due to delivery costs but not with Bathshop 321.Delivered to home address for the same price that a local company quoted me for one of their bathroom suites which was £100s dearer. Delivered within the week on the day requested.Bath was damaged in transit (Courier to blame) but one call with no quibbles and new bath arrived in four days.
Plumber that fitted suite was surprised at the quality for the price and only believed me when shown invoice.Taps units etc all excellent quality,fitting kit supplied for bath is a substantial bit of kit which ensures the bath is going nowhere.
Will definately deal with again when ensuite is next project.Would highly recomend this company to anyone, and staff are more than helpful when called for advice.
Purchased a Synergy M100 L Shower Bath - arrived in good time, nice clean product - one issue there is no instructions on how to fit, plus the support baton for the front panel only covers half the bath - so u have to build a structure at the top lip side to support.
Helpline and support was good - however they had no valid instructions from the manufacturer and no reference PDF material - not very professional.
The bath itself and screen look good when fitted - just add a good few hours on trying to figure out how to fit it together.
I made a purchase through this company, waited a few days, chose a day for delivery, perfect! delivery day comes, no delivery. the next day I call up bathshop321 dont know why, however the courier company call me,they tell me they couldnt deliver as nobody was in. strange as the delivery was to a shop that was open during all of the delivery hours. I then have to collect myself as they cant deliver until the next day, and cant even give me a time! after collecting myself I check all the boxes supplied to find the taps I ordered missing. I call up again, am told 10-15 mins while they find out whats happened. about 4 hours later Im called back and told they have been picked but will send them again next day delivery. credit where credits due the taps turn up next day. thats when I open up the boxes for the toilet, expecting to find the seat inside. wrong. so I call up yet again, this time I get someone who really doesnt have the time of the day for me, blames everything on the courier company even though the pallet was shrink wrapped, and then got arsey with me when I tried to politely give my opinion on the service. not the customer service you would expect when theres an endless number of companies out there selling the same stuff
I had not heard of this company before, they had what I wanted at a good price. Ordering was easy, delivery arrived on time. The kept me informed during the whole process. A good on line shopping experience. Definitely would use again.
I ordered Taps, Towel Rail and PVC Ceiling Strips. The order was delivered a day earlier than expected however we were notified of this prior to delivery.
All items are of excellent quality and I would have no hesitation is using this company again.
If you want a bathroom suite that is well worth the money then I would definitely recommend Bathshop 321.
Starting with placing my order, which was nice and easy, then Bathshop 321 contacted me with a date and time to suit. My bathroom suite arrived on the date and on time, with a phone call to say that they were on route.
The bathroom suite was exactly what I wanted, no nasty surprises or hidden extras to pay.
The whole experience went perfectly, with excellent customer service. I wouldn't hesitate placing another order and would fully recommend them.
I was very pleased with the service from Bathshop321. I added an additional item to my order at the last minute and this was dealt with without any problems. The goods were delivered on time and the delivery company took away the pallet without any fuss.
I recommended Bathshop321 to the bathroom installer that I used, so he can pass this on to his future customers.
Ordered a full suite and for the money the suite is great. I upgraded to a premium bath which is well worth the extra. Delivery driver was helpful and although a bit was missing it took one call and it was shipped next day delivery. Highly recommended. Andy B
Great products and service from Bathshop321. Helpful pre-sales service (on issues such as matching tap sizes to smaller than conventional basins) and good clear instructions about delivery and any post-delivery problems. I'd definitely use them again with confidence.
I ordered an item from bathshop 321 on 15th august received e mail confirmation on the same day. on the 16th august received e mail saying goods had been despatched. 5 days later phoned to enquire when would I be receiving goods that had been "despatched" only to be told they hadn't been despatched and weren,t going to be despatched because bathshop 321 didn,t have the goods in stock.
I,ve found Bathshop 321 to be inept and incompetent. Why send an email stating goods have been despatched ?
Never again will bathstore 321 be used by myself and I certainly won't recommend to any one else.
Poor. Didn't deliver my full order then didn't deliver the forgotten items when I had arranged over the phone and agreed a new delivery date. . First time I've used then. Would seriously consider whether they are up to the job.
Bathshop 321 provided an excellent service when first enquiring about the product I wanted to purchase, followed by speedy, on time delivery & also were very helpful with a query I had post delivery. Through my experience I Would fully recommend their services to anyone.
I ordered a shower bath online and it was the best price available and when it was delivered it is a great bath, UK made as well. The staff were polite and helpful when I called to find out about delivery. .
Best price for product and impressed with quality of product. Arrived quickly unfortunately with wrong the bath (right handed p shape delivered when we ordered a left, an easy mistake). However, as soon as we contacted customer services this was rectified and in less than 3 days we had the correct bath. Extremely happy with the whole process would recommend bathshop321 and would use them again. Thank you
Their website is easy to use, ordering was simple, communication was good regarding the availability of stock and when it was going to be delivered and it was delivered on time and in good condition. Unfortunately the bathscreen didn't have one of the parts - which was the doorknob, and we didn't find this out until a little while after the delivery because our plumber took a while to get around to fitting it, but just one phone call to Bathshop 321 and they popped it into an envelope and posted it to us first class which we received the very next day - no quibbles. So all in all, a positive experience all round.
order number 28602
Bath came scratched inside undamaged packaging,disappointing as it points to it being done at the manufacturers and then packed rather than being done in transit.
Otherwise quality as you would expect for the price
I had worries about ordering off the net but it was saving me a lot on the same bathroom locally. It was delivered by a lovely man who was able to put everything neatly in the garage. I had checked this was the case for deliveries in our area as I wouldnt be able to move it myself so check if you are unsure. There was a scratch on a tap which was sorted promptly and then a tiny scratch on the mirrored cabinet which we didnt see until after fitting. This was again replaced promptly. Great communication, great price and great bathroom. Thanks
Bathshop321 were brilliant. The bathroom suite is excellent value and a really good product. Their costumer service was very professional. Unfortunately they were really let down by the delivery company. When I contacted the delivery company the morning of the delivery, they were very helpful and told me that it was a pm slot and that I would receive a phone call an hour before delivery. Well this never happened. The lorry arrived unannounced at 5pm (the time was not an issue luckily). He bought the items up the drive on a wooden pallet and then informed me that he was not insured to bring the boxes into the house. So one by one he left them on my door step which I then had to carry into the house myself (they are quite heavy, especially the bath). He then went to leave the wooden pallet on my drive, saying he would be charged for taking it back to the depot, so off course it was cash in hand for him to take it away for me rather than leaving it on my driveway. Is this really acceptable? I feel you were let down, on a otherwise good experience, by a very poor delivery company. Shame!
I cannot praise Joanne, the lady I dealt with, enough - she was a pleasure to communicate with! My late husband was always the one who planned and oversaw any major work we wanted in the house so this is the first time I've had to tackle anything as daunting as buying a new bathroom, however, Joanne made it so easy for me right down to having a normal bath converted to a whirlpool one because of the size I needed and I was constantly bombarding her with questions but she never failed to reassure me - the suit arrived in the time I requested (the delivery man was super) and I now have a fantastic new bathroom that I am so thrilled with! The stress everyone told me I would have just did not happen - thank you so much.
I bought a galaxy P shower bath with extra reinforcing. The bath is good, though there is overspray from the grey fibreglass underside which is stuck to the top bath surface under the protective film which will need carfull removal.
When we unpacked we found there was no instructions for the bath assembly - lots and lots of screws(12) with wall plugs with no apparent purpose, amongst the other stuff. When I called the company I was assured someone would send me instructions. The next day I called again and was told again someone would send me instructions and/or someone from the technical team would call. Still no joy. Finally a few days later I called again and spoke to someone who had installed some of these himself. He gave some explanation but I didn't go through all the screws and bits as he assured me he would send me instructions. Nothing arrived (after giving my email address yet again). All the staff were friendly and helpful, but no-one followed through. I still don't know why the 12 large screws with wall plugs - there are only 2 metal brackets which I assume are to fix the bath to the wall. I was told to use the small screws to fix the leg brackets to the base of the bath, but this then meant there were not enough for the white clips which we assumed were for attaching the bath panel (he did explain finally they were to be attached to the wood blocks on the underside rim). It seems to be a generic pack for any type of bath, as we still have lots of bits over.
The lack of instructions are the only problem - the bath was delivered on the day I requested and at all times I was treated with friendliness and respect. We did find instructions with the shower screen, which didn't really need an explanation. We are experienced home renovators (18 houses) so its not because we were dim that we needed instructions!
Telephoned Bathshop 321 and as helpful staff as is their web site. Made a relatively large order and this arrived in speedy time. Two items were either faulty or an incorrect item (WC pan) . Made telephone contact and then sent chasing email and matters resolved promptly with revised goods received same week. Very impressive service but my subsequent dealings re faulty items were with General Manager and it would have been appreciated to have received an apology for the additional trouble. Not forthcoming even when pointed out. Would have been 5 stars
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