Bathshop321 Customer Services reviewed by

5 Reviews

Review by confirmed purchaser
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You get what you pay for

Order placed on a Tuesday, received a phone call after about 2 hours to arrange delivery and was given the option of Thursday or Friday. Arranged for Thursday, no time given. On Thursday waited until 11am then called to see if they could let me know a time. Was told "by 1pm" and given the number for the delivery company. Called the delivery company at 1.30pm and was told "by 4 or 5pm" delivery actually turned up at 5.40pm.
Taps are poor quality with no thread in some parts so time will tell if they leak. The sink has a 'dip' (not a damage dent) on one side on the top. The bath panel is very flimsy and doesn't fit solid to the bath due to the plastic clips supplied. The toilet is fine! We are happy now the bathroom is fitted but expect there to be leaks with the poor quality taps and time will tell if the panel ends up having to be replaced.
    Bathshop321 Customer Services
    TrustScore 7.8 / 10
    532 Reviews

    Reply from Bathshop321 Customer Services

    Hi Karen

    Thank you for taking time to review the P Shaped Shower Suite. We are really sorry for any inconvenience caused as result of the delivery time. Whilst we take every effort to ensure that orders are received by our customers in good time, there will always be occasions when circumstances that we can not control / affect delivery time.

    Regarding the taps and the basin, without inspection of the items it is difficult identify the exact issue. Our aim is to fulfil our customers expectations and provide the best possible value products.

    The disappointing aspect is we could have swapped out the products if you brought this to our attention in good time prior to installation, then we could have replaced these items with no quibble. We do like to help!!

    The P Shape Shower Bath Full Bathroom Suite we provide represents superb quality and excellent value, we do sell thousands of suites every year and on the rare occasion when there is a minor challenge with any of our products, we do ask that our customers work with us to remedy the issue so we can ensure that we exceed expectations.

    We really appreciate your review and your custom. Keep us posted about your bathroom, should you require any more support please do not hesitate to contact one of our bathroom experts, we are here to help.

    Customer Services
    customer.service@bathshop321.com
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