I ordred a P shaped bathroom suite which arrived on time and the suite looked decent for the price. However after 2 years of being installed the panel started to crack / shatter and eventually just fell off it was that bad. I had a leak through my kitchen ceiling, when the emergency plumber arrived he identified that there was a small crack running across the bottom of the bath! I emailed the bathshop as my product came with a 5 year guatantee....they said they could not replace the bath. When I said I wasn't happy and I asked to see the terms and conditions of the guarantee I was ignored! I wrote a letter which I sent recorded delivery on 19th Feb 13 and looks like this has also been ignored. Now I am being forced to seek legal advice and may have to go down the small claims court route which I did not want to do. Very poor customer service, in fact the worst I have ever experienced.
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Thank you for sharing your experience of Bathshop321.com again. I am currently in the process of investigating your similar review at http://www.qype.co.uk/people/CharlotteHanson and the letter we received yesterday.
We do like to ensure that our customers are looked after and we are actively pursuing the issue surrounding the manufacturers warranty. We do ask that you continue to work with us and we will ensure that this matter is resolved in good time.
We will need the manufacturer to visit the installation to verify their situation with the bath. I am in the process of identifying their explicit terms and conditions regarding their guarantee, which I will communicate with you as soon as possible. Based on their findings we will then do what we can to ensure that you are completely satisfied.
It is prudent to add that this is an isolated case.
Your assistance in this matter is appreciated.
David Kitchenham Ecommerce Operations Manager Bathshop321.com