Poor service, poor customer service wouldnt use again or recommend to anyone
Your company shouldnt offer a time slot when it cannot be stuck to, i was told my bathroom suite would be delivered on the wednesday between 8am and 1pm it never come, i rang up that say day and the women said it would be here soon, by the time i arrived home from work still nothing so i contacted the company again and i was told it was never coming on the wednesday atall it would be here on the thursday after phoning after in the afternoon and a customer service lady saying it would be here soon, so yet again i was told by your company it would be here between 8 am and 1pm again yet again another day i got someone to sit in and wait it finally arrived at 6pm that night i think customer service should be spoken to and not to promise a delivery time slot which cant be stuck to as i say i had someone in waiting two days for delivery of this suite which i dont think is good enough .......
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Firstly thank you for shopping with Bathshop 321 and I hope your bathroom is now fitted and looks stunning.
Secondly, please accept my apology for the transport company letting you down so badly on this occasion.
I have personally looked at your order after your review and I am awaiting a call back regarding why we had booked the delivery with them on the 16/5/2013 for a am slot yet they didn't manage to get it to yourself till the Thursday, the tracking log showed that it was being delivered as we had arranged so I fully apologize to you for having a wasted day waiting for them.
It is this kind of review that helps us as a growing company to make sure that all aspects of our business run smoothly for you our valued customer and on this occasion I am sorry our courier service has let you down.