Bathshop321 Customer Services reviewed by

3 Reviews

Review by confirmed purchaser
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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wrong items delivered

Ordered a complete bathroom package, told it would be with me Friday. Didn't arrive. Chased it up and they said it would come Wednesday. When it did arrive shower screen that was part of order was not present, instead 2 bath screens had been included in order. Poor to say the least.
It gets worse... Told by my plumber waste was wrong so called to tell Bathrooms321. they insisted this could be the case, but i emailed photos all the same. Chased up my emails with mutiple calls only to eventually be told that the waste i'd be sent was discontinued so they'd send me out another. My plumber was waiting to finish bathroom (and costing me more money!) so i had to send him out to the shop to buy another waste (wasting more time) and all i was offered by general manager was a £10 refund. This customer service is WAY OFF!
    Bathshop321 Customer Services
    TrustScore 7.8 / 10
    532 Reviews

    Reply from Bathshop321 Customer Services

    Hello Matthew,

    I'm sorry to read what happened with your order.

    Enquiries have been made with our couriers as to what happened and why it happened as this is not acceptable to us.

    As for the wrong products being delivered and you kindly sending us a picture, I can only apologise on behalf of the picker in the warehouse, he has been informed and after your review I have looked at a new procedure to make sure this mistake does not happen again.

    Thank you for placing your order with us and your review and please don’t hesitate to contact me directly should you require.

    Kind regards

    David S

    Bathshop321 team
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