Product supplied at best market price, wrong product shipped in error, correct replacement supplied within 24 hours of reporting.
The wrong product was picked and depatched within 24 hours of order. As the box was of the same size as that expected I did not notice picking error until I came to swap over the infra red sensor from one side to the other. Once reported the correct product was supplied within 24 hours.
Courier used is UK Mail, negative within them is a 8 am to 6 pm delivery. Would be better to havea courier who could at least give am or pm.
To reply as a company, please log in to your business account.
Thank you for spending the time to post your feedback and thank you for choosing Bathshop321 as your preferred bathroom supplier.
It’s this kind of feedback that helps us improve as business and to keep looking at the way we service our customers to make the experience even better.
We do ship all small items through a courier service and I am looking at ways that this can be improved, the company are very reliable in making deliveries of very fragile goods, they do go the extra mile to make sure that over 95% of the fragile products arrive at their destination in one piece.
Thank you again Robert for shopping here at Bathshop321 and enjoy your new bathroom products.