Bathshop321 Customer Services reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good web site and comprehensive information. Keen pricing

Telephoned Bathshop 321 and as helpful staff as is their web site. Made a relatively large order and this arrived in speedy time. Two items were either faulty or an incorrect item (WC pan) . Made telephone contact and then sent chasing email and matters resolved promptly with revised goods received same week. Very impressive service but my subsequent dealings re faulty items were with General Manager and it would have been appreciated to have received an apology for the additional trouble. Not forthcoming even when pointed out. Would have been 5 stars
    Bathshop321 Customer Services
    TrustScore 7.8 / 10
    532 Reviews

    Reply from Bathshop321 Customer Services

    Hello Henry,

    Thank you for taking the time to review Bathshop321, we were so close to getting those 5 stars that we strive for on every order.

    Please give me the opportunity to apologise to you for the frustrations of the wrong pan that was picked from the supplier. I have spoken with the warehouse and the particular person who picked that product and explained that the pan can be purchased either with a open back or completely close coupled, he also was apologetic and I have explained the difference between the two items.

    Thank you again for your custom and hope we see you again soon.

    Kind regards

    David S

    Bathshop321 team
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