Reply from Bathshop321 Customer Services
[REPLY]
- Reviews (394)
- Andy Stone
- 1 Review
My faith in internet shopping has been renewed by Bathshop321
User friendly website gave me all the info I needed to ensure my purchase was suitable.
Excellent communications following the order with regards to delivery.
Its refreshing to see a company that places much importance on great customer service and not hiding anonymously behind a website.
Oh, and the product is everything I expected it to be.
Bathshop321, for me, ticks all the boxes.
Reply from Bathshop321
Thank you for a wonderful review. We are glad you understand what Bathshop321 is about.
We hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Derek Turner ref 22294
- 1 Review
Amazing prices fantastic quality & quick delivery.... ''Perfect''!!!!
I don't write reviews, however this company deserves one. I ordered a full bathroom suite & unknowingly the bath panel came with the suite, i didn't think it did, as it did not state so upon ordering online! I therefore ordered a seperate panel (paying extra) & within 1 hour an advisor from the company rang me to confirm how many bath panels i required & i only wanted the 1 panel! What great impeccable service from this company to confirm my order & within 7 days the extra payment was returned to me. First class customer service, excellent quality & delivered perfectly in perfect condition & speedily... JUST PERFECT.. THANK YOU..!!
Reply from Bathshop321
You are welcome! Thank you for your quality feedback. A member of our content team has already made a change to the listing to ensure hat this will not happen again.
Thank you for your order and if there is anything else we can help you with please do not hesitate in contacting the team.
Customer Services
customer.service@bathshop321.com
- Daniel Cable
- 1 Review
Value, quality, quick, great communication
Website's is really straightforward. Once we ordered, communication was great. Delivery wad quicker than I expected. Would definitely use again.
Reply from Bathshop321
Really great to hear we exceeded your expectations. Thank you for your order and it will be a pleasure to work with you again soon.
Customer Services
customer.service@bathshop321.com
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- Ken Reidy
- 2 Reviews
Defeat from the jaws of victory - Damn your T's&C's
For those of you have read the reply from David the ecommerce manager please be assured that throughout the whole episode I was nothing but courteous and only threatened to speak to my solicitor after a week of silence. i could care less about the £95.00 that I am out of pocket, it does gall me though to be referred to their disclaimer about not booking a plumber to do the work until all the goods had arrived and been checked. I actually delayed the install by more than a week to be sure everything was their and even then the wrong support feet had been sent. David just when would it have been okay to book the services of a plumber? You guys just don't get the point that your service was poor, compounded and made worse by the wrong goods being dispatched and then taking over a week to respond. How is any of that your customers fault?
The matter is well and truly closed I had considered using you again but after this intervention by the e commerce manager I no longer will.
Regards,
Ken Reidy
We ordered a Sorea bathroom suite from Bathshop 321 on the 1st February and arranged for delivery to take place on the 16th. The delivery duly happened at 8.00am on the day, an excellent start. The delivery driver advised me to check the goods and notify Bathshop of anything missing or damaged within three days. I unpacked the bath and realised that there were no bath support feet on the pallet. I notified them at 11.18am that same morning. Customer services responded and asked me to fill out their online page relating to customer returns even though I had nothing to return, just protocol I guess.
Customer services staff was helpful and efficient and arranged for the bath support feet to be sent to me by courier within a couple of days. The plumber came on the weekend of the 2nd March to install the new suite having already attempted to do so on the weekend of the 23rd Feb until he realised and pointed out that the feet that had been sent were for a straight bath not a p-shaped shower bath. This meant he couldn’t install the bath so he fitted what he could and we had to order a replacement set of feet whilst the plumber was stood down. The new feet arrived on the 6th of March and the plumber fitted the bath on the 7th March.
So far it sounds as though Bathshop had done a good job but I have not yet told you about the fact that the bath was 50mm over the width that we thought it would be. Bathshop at their expense offered a better bath for the Sorea suite than was originally advertised which was great. They didn’t make it abundantly clear that it was 850mm wide rather than the 800mm wide we specifically ordered to fit in the bathroom and still allow for the door and shower screen door to open without hitting one another. There was no mention in the text that the replacement bath was wider. To give them some credit in the specification drawings of the bath it did state the size there on a drawing but you had to increase the screen magnification by 150% or more to read this faint PDF. When I pointed this out to Customer service agreed. They compensated me £25.00 for my inconvenience this was a gesture as it was going to cost me much more than that to reverse the bathroom door which is what I was required to do so that it didn’t hit the shower screen every time someone opened the bathroom door.
When the plumber finally left he gave me his bill which was £95.00 more than quoted because of the lost days incurred by Bathshop who failed to deliver the support feet then delivered the wrong ones. I had pointed this out to Customer services via e-mail when they arrived on the 6th March as the plumber had already told me that in man hours we’d effectively lost him a whole day’s work. Customer service did not respond.
Over the course of the next few days I had tried to get a response from Customer service or Bathshop 321 and I did but only after I quoted the Sale of Goods Act 1979 and The Distance Selling Regulations 2000 and threatened to speak to my lawyer. Customer services whose hands are tied in the matter of consequential damages, finally came back to me on the 13th March and referred me to their Standard Terms and Conditions. I pointed out to him that their T’s&C’s had no bearing on my rights as a consumer but Customer service simply said he couldn’t do any more about it. In short the purchase process is easy, the web site is good and the product is fine albeit the wrong size, even their remedies in terms of speed to rectify the issue of the missing/wrong feet were admirable but please take note that if they are in the wrong and it costs you money they will hide behind the terms and conditions. This is why I am writing this review. Defeat from the jaws of victory Bathshop. I feel that when you needed to show good customer service you failed and more to the point you put your staff in an awful position whereby they can see the cusotmers point but you make it impossible for them to do anything about it.
Reply from Bathshop321
Thank you for taking time to share your experience of Bathshop321.com. As you will appreciate every little bit of feed back is always appreciated, it helps us grow as a company and raise our already high standards.
Our terms and conditions reflect a trading environment as stipulated by the acts you quote (Sale of Goods Act 1979, The Distance Selling Regulations 2000 and the Supply of Goods and Services Act 1982) and the best practice to service our customers. They have also been written to avoid massive bodies of arduous text that probably never get read and have been complimented for their succinct manner.
You will be pleased to know that our terms and conditions are constantly subject to review and have been written to actually mean something and be of use to all who read them and subsequently agree to them at the point of purchase. Especially the disclaimer at the bottom that quotes:
"DISCLAIMER: We strongly recommend that you do not book a tradesman until you have received our goods and checked they are in perfect condition. Any modifications of products will invalidate the warranty. We will not be held responsible for any delays in delivery once the item has left our warehouse. Should there be damage to your goods then our liability for losses you suffer as a result of this is strictly limited to the purchase price of the product you purchased. We are not responsible for indirect losses which happen as a side-effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time)."
We take our responsibility seriously to operate in a manner that upholds the law and protects the contract of sale that we enter into with our customers.
As with any honest business we do not feel we should be backed into a corner to give refunds for fear or threat of negative comments.
Our team works hard to fulfil what our customers want. That said when things do go wrong we learn, rectify and strive to get things right. On occasion in the past we have found it possible that (due to the ample packaging that baths are dispatched in) customers have on occasion missed the leg pack of baths.
The fact you were sent an incorrect replacement leg pack, is unacceptable and we will be taking positive steps to rectify this issue.
We have also identified the need to sharpen up our internal communications as a couple of communications you sent were not answered as promptly as we would like due to staff annual leave.
We hope you enjoy your bathroom and we now see this matter as closed.
David Kitchenham
Ecommerce Operations Manager
davidk@bathshop321.com
- Diane Davis
- 1 Review
quick , efficient & friendly service.
we ordered a P bath suite with wash basin and toilet , with shower screen. the delivery came the same week. the delivery guys were friendly and efficient. The bath is a lovely bath, good depth and length.
Reply from Bathshop321
Thank you very much for your review of Bathshop321.com. Thank you for your order and we hope that you enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Craig Needham
- 1 Review
Placed order 6 weeks ago which never materialised!
Placed order for Shower enclosure which was stated as in stock on the website. After numerous calls by myself I have cancelled the order as they say they are unable to fulfil this. These things sometimes happen but the item is still available to purchase on their website and states in stock which is unacceptable. They have also had the money for the item since placing the order. The level of service and communication was woeful in regards to the entire process and on numerous occasions they stated they would get back to me but didn't. I have now missed my slot with my bathroom fitter and the job has been put back 2 months. The order was placed on the 5th Feb and cancelled today (14th March) ref21529
Reply from Bathshop321
Thank you very much for pointing this out. We made a mistake with this listing which led to it not being marked as a special order item.
Unreservedly we apologise for any inconvenience caused.
Customer Services
customer.service@bathshop321.com
- Clive Waistnage
- 1 Review
excellent company to deal with.
ordered this bath on line everything straight forward delivery date was agreed over the phone inside 2 days and when a problem arose ( on my side) the staff where excellent putting me at ease straight away and rebooked the delivery date. The only slight problem was they said i would receive a call 1 hour before delivery which did not happen. I would certainly recommend this company.
many thanks
c, waistnage
Reply from Bathshop321
It has been a pleasure working with you. Where possible we do try our hardest to overcome all issues.
Thank you for your custom and if you have any further requirements then please do not hesitate to get back in touch.
Customer Services
customer.service@bathshop321.com
- Dritan Mertinaj
- 1 Review
I suggest to everyone to buy goods from this company
I'm very happy with they're goods
Reply from Bathshop321
Thank you ever so much for your recommendation. We hope you enjoy your new shower bath.
Thank you for your custom.
Customer Services
customer.service@bathshop321.com
- Ben Phillips
- 1 Review
Good products, but ordering process could be improved.
The bathroom suite looks great and very well priced, however upon ordering I selected a 1700mm bath by clicking the option from the drop down filter box.
Unfortunately for whatever reason it was not selected. This would not have been a problem, but for some reason the default bath size is 1500mm.
Therefore when I proceeded with my order it did not alert me that I had not selected a size option, but instead selected by default a bath size that I did not want. I explained what had happened to customer services, but was told there was nothing that they could do and that I needed to reorder, incurring not only another £30 delivery fee, but also a £30 collection fee, which I think is very expensive.
This means that I have paid £90, a 1/5 of the total price for delivery for a bathroom that was only worth £450. In comparison to another online retailer whom I used recently, appliances online, they deliver and pick up returns for free.
I think a business that is driven by web sales should have an ordering process that does not assume anything and ask for the exact details at each stage.
Reply from Bathshop321
Thank you for your valuable feedback. We take every possible opportunity to test user experience and ensure that our customers can choose the items they want. Since your review we have tested the product all mainstream browsers and device combinations possible. Although this is the first report of this ilk we will be looking even closer at user experience (we do this constantly already) even closer over the next few months.
Thank you for choosing Bathshop321.com and we do hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Jennie Shotton
- 1 Review
Great product at a great price
I was a bit concerned buying a bath off the internet as I was worried it might get damaged or there would be parts missing, and didn't want to have the hassle of trying to return it to a company I hadn't dealt with before, so I paid for it on my Barclaycard. Anyway I shouldn't have worried because the service was second to none. The delivery arrangements were made over the phone and then the driver rang me to tell me where he was and how long he'd be. Everything went smoothly, the staff that I dealt with were very helpful and I wouldn't hesitate recommending the Bathshop321 to anyone.
Reply from Bathshop321
It is true spending on your credit card is wise when purchasing major goods such as bathroom products. Although they are fragile, we find that 99.9% of our products make it to their destination unscathed and even then our intrepid team of bathroom experts and diligent customer services professionals can help overcome even the most problematic issue.
Thank you for your order and your kind review. we hop you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Karin Meekey
- 2 Reviews
Great goods, great service
Very speedy delivery, goods excellent would recommend the company to anyone.
Reply from Bathshop321
Thank you for your testimonial. We really hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Kim Haskings
- 1 Review
Great customer service and good quality goods at the right price. Would use again.
Website was easy to navigate and ordering was straight forward. I had a polite phone call the day after ordering to advise of a delivery date and also the courier called on the day to let me know a time. All in all a good experience.
Reply from Bathshop321
What a good review of Bathshop321.com. The team will be pleased that we have met your expectations. Although it is easy for large items to be damaged as they are fragile (see below). But is comforting to know this happens only on isolated occasions. The team is always quick to respond!
Thank you very much for your custom and we hope you enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Paul
- 1 Review
Good product, Great service, Items arrived broken, job delayed
Ordered a full bathroom suite but when it arrived the basin was broken in half(I could hear it rattling as the delivery driver passed it to me) & the cistern was also broken. I phoned up, the sales adviser was very helpful & arranged for replacements but I had to wait another couple of days for delivery, which set back the job.
Replacement items arrived & the driver waited while I checked, the new items were fine but now I am left with the old basin & cistern & will have to make a 10 mile round trip to the tip to dump them.
Finished product looks great though & good value for money. Staff are obviously well trained.
Had to mark down 2 stars, 1 for two day delay in job & the second for leaving me with stuff I have to take to the tip
Reply from Bathshop321
Thank you for sharing your experience of Bathshop321.com. Sorry to hear about the difficulty you encountered. However it is great to hear that we were able to expedite a replacement to you.
Apologies for any inconvenience caused and thank you for your custom.
Customer Services
customer.service@bathshop321.com
- Gary Marshall
- 1 Review
Brilliant!
Excellent, friendly service. Great prices and lots of choice. Good web store, easy to use, very informative also.
Reply from Bathshop321
Thank you for sharing your review. We hope you enjoy your bathroom and we look forward to working with you again soon.
Customer Service
customer.services@bathshop321.com
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- Charlotte Leigh Hanson
- Saltburn-by-the-Sea, GB
- 1 Review
Poorest customer service I have ever received.
I ordred a P shaped bathroom suite which arrived on time and the suite looked decent for the price. However after 2 years of being installed the panel started to crack / shatter and eventually just fell off it was that bad. I had a leak through my kitchen ceiling, when the emergency plumber arrived he identified that there was a small crack running across the bottom of the bath! I emailed the bathshop as my product came with a 5 year guatantee....they said they could not replace the bath. When I said I wasn't happy and I asked to see the terms and conditions of the guarantee I was ignored! I wrote a letter which I sent recorded delivery on 19th Feb 13 and looks like this has also been ignored. Now I am being forced to seek legal advice and may have to go down the small claims court route which I did not want to do. Very poor customer service, in fact the worst I have ever experienced.
Reply from Bathshop321
Thank you for sharing your experience of Bathshop321.com again. I am currently in the process of investigating your similar review at http://www.qype.co.uk/people/CharlotteHanson and the letter we received yesterday.
We do like to ensure that our customers are looked after and we are actively pursuing the issue surrounding the manufacturers warranty. We do ask that you continue to work with us and we will ensure that this matter is resolved in good time.
We will need the manufacturer to visit the installation to verify their situation with the bath. I am in the process of identifying their explicit terms and conditions regarding their guarantee, which I will communicate with you as soon as possible. Based on their findings we will then do what we can to ensure that you are completely satisfied.
It is prudent to add that this is an isolated case.
Your assistance in this matter is appreciated.
Regards
David Kitchenham
Ecommerce Operations Manager
Bathshop321.com
- Shaun Brookes
- 1 Review
Great service all round!
Can I just say myself and my wife are delighted with our new bathroom suite, the service was second to none and even though we had issues with the bath being slightly chipped, this was soon promptly rectified and replaced.
Overall a great price and an excellent service!
Thank you so much
Mr and Mrs S Brookes
Reply from Bathshop321
What a lovely testimonial of the experience you had with Bathshop321.com. We are sorry there was a problem with your bath, but equally happy that we could resolve it to your complete satisfaction.
Thank you for your order and enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Andrew
- 2 Reviews
Excellent value, friendly and helpful
My order was processed quickly and arrangements for delivery made with a phone call, a simpler process than email. One item had to be changed and this was done with no fuss or question. A faultless service, thank you.
Reply from Bathshop321
Brilliant review of Bathshop321.com Thank you for your enquiry and we look forward to working with you again soon.
Customer Services
customer.service@bathshop321.com
- Emma & Gareth Laird-Jones
- 1 Review
Totally gutted (21946)
U sent us the wrong sink!!! My husband checked the order for damage & that the delivery sheet had the right item details on it which it did. The plumber plumbed it in and I came home and the sink was actually the wrong dimensions. Gutted that u said there was nothing u could do but refund the difference hich was a small amount we r now stuck with a tiny sink. As I said..... Gutted!
Reply from Bathshop321
Thank you for your order and for sharing your experience of Bathshop321.com. Please contact davidk@bathshop321.com with the full details of what product you wanted to order. He would like to investigate this to ensure that this is not a listing irregularity.
Your assistance in this matter is appreciated.
Customer Services
customer.service@bathshop321.com
- Jaydon
- 1 Review
Excellent prices, Excellent Customer Services
The bathroom at my house was very old and needed a complete refurb. I found Bathshop321's prices very reasonable and Customer Service from start to finish was excellent.
Reply from Bathshop321
Thank you for your review. Our team of customer services and bathroom experts will be pleased to read your lovely review.
Thank you for shopping with Bathshop321.com and we hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Richard Cooke
- 1 Review
Bathshop321 - A stressful purchase
The following letter of complaint explains what happened on my recent bath purchase...
"Dear Sir,
On receipt of goods the driver informed me that two of the bath legs had fallen out of the packaging but he had picked them up and put them back in the package. He said he had checked the van and there were no more loose items. I checked the area around the pallet for good measure. I found all four bath legs lying loose within the pallet. The connecting rods were in their cardboard box but the box was not secured to the pallet and was only loosely closed. On checking I could see bath legs, connecting rods, side panel, bath and glass screen, I signed for the package. The plumber, from XXXX, was booked in to install the panel today, 21st February.
During installation, the plumber informed me by phone mid-morning that screw threads for the legs were missing. I phoned your company who said they could send a replacement but they would not arrive today. As the work needed to be completed today, I authorized the plumber to purchase new ones from a DIY shop and informed your operator that if I did have to self-purchase I would be re-claiming the full cost of purchase. If I could have waited 24 hours, of course I would have done, but had no choice in the matter as the bath had to be installed on the pre-arranged day. Cost: £34.35 for a new leg set (attached). I therefore request a full refund this purchase.
Please be aware that if you feel able to refund me only the cost price of £20 (as informed by your Customer Service Manager by phone at 1630 by phone today), I will have no option but to reject your offer, and reclaim the outstanding money owed, with an additional £10 for administration costs, through the Small Claims Court. This, of course, is an action which I do not wish to pursue.
I also informed [Customer Services Manager] that there were no side panel clips delivered with the package. Again, not being a plumber, I would not have known to check to make sure these were present. The plumber will return at a later date to install these and I have agreed with your company for you to supply these by 24 hour courier. Thank you.
I briefed [Customer Services Manager] on the phone about the poor security of the small objects within the package and he was very pro-active in saying he would investigate the matter. It’s a shame that this sequence of events occurred because the rest of the package was well wrapped, and the service that I have received from Bathshop321 up to today has been very good.
Thank you for considering this complaint and request for expenditure and I look forward to hearing from you in due course.
Yours sincerely,
Richard Cooke"
The company refunded the £35 and the bath clips were delivered on time, as promised. Unfortunately, the bath tap was not working properly and had to be cleaned out, at my expense by my plumber. Overall, a frustrating purchase experience.
Edited to mention I'm impressed that 321 use Trustpilot - not afraid to hear the bad and ugly as well as the good. Tick.
Reply from Bathshop321
Thank you for taking time to share your experience of Bathshop321.com
It is clear on this occasion that there was an error on our behalf and we are completely sorry for this. We will be looking closely at similar items to ensure that this remains an isolated case.
We hope the actions we have taken have rectified the situation with you and your bathroom installation can be completed as soon as possible?
Once again we thank you for your feedback and hope you appreciate that we do encourage reviews and active feedback. Bathshop321.com is the same as any other growing company, we cherish your feedback so we can take the right steps for the future. From inception we have become acutely aware that when you send items of pottery and the like through the post, sometimes things can go wrong. Especially as we stock thousands of items.
The team had already taken time to address this matter internally this morning, however they were not aware of the tap issue? We hope this is resolved now?
Finally thank you for your custom, we apologise for your frustration should you have any further requirements then please do not hesitate to contact the team.
Customer Services
customer.service@bathshop321.com
- Martin Bradshaw
- 1 Review
very good
items arrived very quickly, and of excellent quality
Reply from Bathshop321
Thank you very much for your custom and lovely review.
Enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Beryl Evans
- 1 Review
Excellent
Ordering was simple and easy. Delivery was quick and efficient and arrived when said.
So pleased with the bath lovely shape, high quality and glass screen not plastic for the price excellent. It looks so classy dying to get in it but building works still going on. My builder was also impressed with the quality and thought it was a good bargain. Praise indeed from a non committal person
Reply from Bathshop321
Thank you very much for your review. As a company Bathshop321.com are committed to ensuring user experience is at the highest level possible.
Naturally there will be occasions when things can goo wrong, however it is how we overcome these minor challenges that defines us from similar companies.
Your order is much appreciated Beryl, we hope you get to enjoy your new bathroom as soon as possible.
Customer Services
customer.service@bathshop321.com
- PAUL ORFORD
- 1 Review
Very Poor Service
We ordered a Sorea shower suite however on delivery the shower tray and pedestal were damaged, taps and spare toilet seat missing. Customer Service were very quick in responding to our original communication and arranged for replacement of damaged items and despatch of missing items however when delivered the shower tray was the wrong one
Reply from Bathshop321
Thank you for your valued feedback. We are sorry for any inconvenience caused, I can confirm the 900 Quad Tray has been dispatched today. It would appear that the replacement error (following the damage in transit) was a result of human error.
Once again we unreservedly apologise for this mistake and we are taking proactive steps to ensure this does not happen again.
Thank you for sharing your experience and for shopping with Bathshop321.com
Customer Services
customer.services@bathshop321.com
- Doreen Miles
- 1 Review
No product sent
I ordered my shower easily from the website, very straightforward, and payment taken no problem.
However, I got a call a few days later to say the product has not been in stock for more than a year and they didn't know how I managed to order and pay for it. I was promised a refund. When this didn't happen, I emailed. I got a call straight back to say someone would call me. I emailed again when I heard nothing and got an email back quickly to say my refund has been done but will take up to a month to go through. I am not happy about this as the payment went through quick enough.
However, Support staff do respond quickly.
Reply from Bathshop321
Apologies for any inconvenience caused. It would appear that the link you clicked on to bring you to our website was an old link and had not been updated by a third party. This enabled you to add a disabled product to a basket. The content team have been made aware of this technical glitch and they have released an upgrade to remedy this issue.
We are grateful for you bringing this to our attention and we are sorry for any inconvenience caused.
Finally thank you for considering Bathshop321.com
Customer Service
customer.services@bathshop321.com
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- Rosalie Adams
- 3 Reviews
Excellent service really pleased with the quality
A new cloakroom suit delivered very quickly and is excellent quality.
A real bargin and looks beautiful now it's been installed
Reply from Bathshop321
We are so pleased (But not surprised) that you are happy with your purchase from Bathshop321.com.
If you get chance why not share a picture of your lovely new Bathshop321 cloakroom suite on our Facebook page? (https://www.facebook.com/Bathshop321). We would love to see it.
Thank you for your order and we do hope you continue to enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Stanley Rigg
- 1 Review
Top quality in all departments.
From the moment i chose the Bathshop 321 the quality as been 5star choosing the products to the delivery i will be doing business wth them again soon. Ref: 21626
Reply from Bathshop321
That is a brilliant review of what we do. It is appreciated as is your custom and we do hope to work with you again soon.
Customer Services
customer.service@bathshop321.com
- Katherine Jopson
- 1 Review
Great, friendly service
would definately use bathshop321 again, great value bath suite
Reply from Bathshop321
Thank you for taking time to share your experience of Bathshop321.com. Thank you for your custom and we hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- Anthony Gould
- 1 Review
Efficient service, great value quality products.
The website is good to navigate through and the package deals are great value. Customer services are very friendly and efficient. Overall a great company to deal with.
Reply from Bathshop321
A perfect review of what appears to be a perfect experience of Bathshop321.com. Thank you for your order and we look forward to working with you again in the future.
Customer Services
customer.service@bathshop321.com
- Graham Farmer
- 1 Review
No need to screen this company
ordered screen at such a great price,
Was called to book date for delivery and driver called 1 hour before he arrived.
a great service all round.
Reply from Bathshop321
Thank you for your custom and we hope to work with you again soon.
Customer Services
customer.service@bathshop321.com
- Janet Smith
- 1 Review
Great value and first class service.
Best prices online, quick delivery, delivered on pre-arranged day by very helpful delivery man, who brought all the goods inside for me. Would definitely use Bathshop321 again and highly recommend.
Reply from Bathshop321
What a wonderful example of a perfect working relationship. Thank you very much for your custom and enjoy your bathroom.
Customer Services
customer.services@bathshop321.com
- Helen Barrett
- 1 Review
excellent friendly service
I had to ring Bathshop a couple of times to sort out a complicated delivery time, and on each occasion they were polite, courteous, helpful and friendly - very happy and would use again
Reply from Bathshop321
It is so great to hear good news about how our team have responded to a difficult situation. They are a credit to Bathshop321 and we appreciate your feedback.
Thank you for your custom and we look forward to working with you again.
Customer Services
customer.service@bathshop321.com
- richard gibbs
- 1 Review
Good service
Good quality. Good service. Always polite when on the phone. Nothing was too much trouble. So 5star
Reply from Bathshop321
We always try our hardest to work with our customers. Thank you for your custom and enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
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- Mikey Sunshine
- 4 Reviews
Excellent at all points of contact
As a developer I needed to order bathroom goods.
Everything was great - from buying - to receiving - the quality & the after care.
I genuinely have no hesitation in recommending & will definintly be using again.
Reply from Bathshop321
What a brilliant review!!! Thank you for taking time to share your experience.
We look forward to working with you again.
Customer Services
customer.service@bathshop321.com
- E Hawkins
- 1 Review
Short on important info
The bath I ordered did not show its height on the sales page. I assumed it would be a standard height but of course it isn't, which has caused me all sorts of problems. My fault I know, but info beforehand moment would have saved me a lot of trouble. Also I no installation was supplied. I emailed for info on installing the bath panels but none came.
Reply from Bathshop321
Thank you for your review and more importantly thank you for the information about our content. You will find that most bathroom suppliers do not display the height of baths. This is mainly due to the following reasons:
Most of the height aspect of your bath height is depicted by your bathroom. For example the bath will have to be higher if you place it in a room with a solid floor (to allow for the waste).
The best tips we support are to never tile a bathroom prior to installing the bath and speaking with plumber folk types, is to use the bath panels as a guide. These are adjusted by trimming, but give a good gauge. Some professionals still wait until the products are on site to confirm the layout of the bathroom.
However a conversation with one of our bathroom experts has revealed that the average height of the bath is about 600mm. You have to factor that the legs are adjustable to allow for your taste and the bathroom environment.
We do hope you enjoy your bathroom and thank you for your custom.
Customer Services
customer.service@bathshop321.com
- Shokat Ali
- 1 Review
Excellent
Really friendly staff ie: "DAVID", speedy delivery, no issues if you have to return an item, very good prices and overall a very pleasant experience.
Reply from Bathshop321
Thank you for your custom and taking time to review the products and services of Bathshop321.com We are glad you are happy.
Please bear in mind we are here to help so if you have any other requirements than please do not hesitate to contact the team.
Enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- PHILIP COOKE/HANNAH COOKE
- 1 Review
Write a catchy header to make your review stand out.
We recently purchased a bathroom on line, we were very happy with the speed of the order and how accomadating they were. However when the delivery came the chap said he wasnt allowed to bring the bathroom into the house for insurance purpose, I had not been told this before hand, when i rang bathshop321 to tell them we should of had warning, i wasnt very happy with the reponse. 1st the man over the phone told me the delivery man should of told me when he rang 1hr prior to delviery drop off, my thought at this point was what difference would an hr of made 2nd it wasn't their job to tell us this, their just delivering the bathroom, it should be bathshop321 job to tell us all the information, if we did know this in advance i would have arranged my husband to have the day off. It was disappointing as up till then our experience with bathshop321 had been great. My last concern is that i had been informed that they have this problem with deliery all over the place that people are not warned that the delivery men cannot bring the delivery into the house, if this is happening so often, then they need to do something about it and warn peole.
Reply from Bathshop321
Brilliant review of Bathshop321 and we are so glad you are happy with the speed of the order and we do hope you enjoy your suite.
Thank you for your feedback about delivery. We constantly review all aspects of what we do, however as with all on-line retailers we have clearly set out terms and conditions (https://www.bathshop321.com/terms-and-conditions/) that outline the nature of the contract of sale. All of our website customers are requested to "Please make sure you have read and understood our terms and conditions of sale" at the point of payment.
Where possible we constantly review policy to ensure that we protect our customers and adhere to relevant legal boundaries in terms of sale. In November 2012 we recently rewrote our terms and conditions to ensure they are legal, compliant and more importantly easy to read for our customers.
I am sorry but to successfully checkout on our website you would have had to tick the box to indicate "I(you) agree to the terms and conditions."
Item 2.4 of terms and conditions clearly states:
2.4 Larger items are sometimes palletized for delivery; the pallet will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats) or any other obstruction, delivery will be made as near to your property as possible. The driver is not insured to take the goods inside your property. The pallet will be delivered to the location as stated above and it is strongly recommended that at least two able bodied persons are available to receive the delivery and carry the goods inside.
As with all feedback that we receive, we will be asking questions of ourselves, How can we make this better? and How can we help our customers more? and if this means we need to make communication clearer about the delivery aspect of larger items then this will happen.
Thank you for your custom and we hope you enjoy your new bathroom.
Customer Services
customer.service@bathshop321.com
- ian and thanks for your order
- 2 Reviews
great quality good value
i am well pleased with all items i orderd,and the assistance i recived.
Reply from Bathshop321
Thank you for your review. If there is anything else our team can do for your then please do not hesitate to give us a call.
Enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Mark g
- 1 Review
Quality service and products
Outstanding customer service and products. Delivery quick and actual product brilliant value for money. Had a problem with toilet, one call and another one was delivered next day. If only all places were as efficient and focused as bath 321 customers services! Thankyo
Reply from Bathshop321
Outstanding customer service and products!!!! Thank you so much for a lovely review. This is an example of how things can go wrong when sending thousands of large fragile bathroom objects all over the UK. The important thing is how we work together with our customers to resolve the issue. On this occasion Mark you proved to be a perfect customer thank you!
The truth is our customer service team (and our bathroom experts) take so much pride in their work: there will be so many "high fives*" after reading your review!
Thank you very much for your order and taking time to share your experience and we hope you enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
*chest bumps were banned for health and safety reasons.
- Hugh Glackin
- 1 Review
Excellent service from start to finish.
I bought a complete L shaped shower bath suit and have to say the service I received was first class, from the price, quality of the product right through to the courier phoning me on the day of delivery to organise when suited best for drop off. I have already recommended Bathshop 321 to friends and would not hesitate to use them again as I don't have a single gripe which is unusual for me as I am very fussy lol.
Reply from Bathshop321
What a perfect review of Bathshop321.com! Thank you very much for sharing your positive experience.
Thank you for your recommendations and we hope you enjoy your bathroom.
Customer Services
customer.service@bathshop321.com
- Brenda Hoyland
- 1 Review
Poor experience
Delivery of my order was arranged very quickly, the arrival of items was another matter.
Having waited in all da,y my goods eventually arrived at 19.45 - incorrectly. One item was missing, one out of stock (and not advised , one incorrect. Delivery of correct items again quickly arranged - one item wrong size. I have now spent 3 days waiting in for completion of correct order!
The telephone staff, however, have to be commended.
Reply from Bathshop321
Thank you very much for sharing your experience. Whilst our team will be pleased that you commend them, we are disappointed that on this occasion our quality levels fell far short of both yours and our expectations.
We will learn from your order and make where necessary fine tune what we do to limit similar occurrences.
Thank you for choosing Bathshop321.com and once again we apologise for what appears to be an isolated incident.
Customer Services
customer.service@bathshop321.com
Bathshop321 Details
7 Day Money Back Guarantee
Send the item back within 7 days for a "no quibble" money back guarantee*.
Dedicated Bathroom Expert Support
Our UK based call centre provides dedicated expert support for your purchase. See us as the complete solution for your bathroom project.
Working with you
Our aim is to ensure your experience of Bathshop321 is the best possible. Before you leave feedback, please make sure you are completely satisfied with our service. If not talk to us, we are here to help?
About Bathshop321.com
Bathshop321 is a family run business offering a wide selection of bathroom products at the best price possible. Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of bathrooms. Because we manufacture a high proportion of our products, we are able to pass on the savings directly to you. We are The UK's Best Value Bathroom Shop.
We supply thousands of quality cheap bathroom suites every month. With over £1m of UK based stock we are ready to fulfil your order. Having over 6000 plus lines of stock including, P Shape Bathroom suites, Cloakroom Suites, Radiators and Bathroom Mirrors. This also enables us to offer alternative products and respond to growing demand.
Our dedicated team of Bathroom Experts are on hand 7 days a week to ensure you buy the right bathroom products for your project. This is reflected in the thousands of satisfied customers we have, only a small percentage is represented in Trust Pilot. Just call 0844 8112 321, we are here to help.
Whether you need a wet room, ensuite bathroom, cloakroom suite, a luxury Italian bathroom or a popular P shape Shower Bath full bathroom suite, our Bathroom Experts will ensure you have the right bathroom products for your project.
We want you to see Bathshop321 as the complete one stop shop for your bathroom project. Call our Bathroom Experts and get the best quality and value today.
*Subject to Terms and Conditions.
Visit Bathshop321 Customer Services
Contact The Bathroom Experts
SK8 6PT Handforth
United Kingdom
Category
Bathshop321 Customer Services is ranked 59 out of 108 in the category Categories Home & Garden Bathroom
