I am very happy with my dealings with Bathshop123. The bathroom suite is fabulous and the service and delivery was excellent. I have no complaints whatsoever and would recommend to anyone
I found ordering my new bathroom suite from Bathshop321 extremely eash and painless, the website was easy to navigate, payment instructions straight forward and once the order had been sent email notifications were prompt and clear.
One of the items I had ordered was out of stock but I was contacted promptly and advised alternative items which could be substituted. The Customer Service members of staff I spoke with were very helpful and when I requsted a date for delivery this was immediatley actioned. I would highly recommend this company for anyone looking to make a bathroom purchase online.
The bath arrived when you said it would, our plumber said it is of the highest quality and unbelievable price. We are delighted and have recommended Bathshop321 to everyone.
Good price, essential extras helpful, good communication.
Driver helped with heavy stuff. I'd recommend and most certainly use this company again. Well packed products.
I purchased a bathroom cabinet from 321 because of the excellent bath and good service I received previously. Everything I ordered on both occassions, arrived quickly and well packed. When I was unsure about something eg the distance between tap holes, I used their on-line chat and got an answer in less than two minutes. I would happily recommend this company and will be going back for more items as I require them.
i ordered a bath some taps and a raindrop shower system from bathshop 321.The quality,price and delivery times were fantastic.The shower head was slightly damaged and a replacrment was sent straight away,although the replacement sent was the wrong one when I contacted them they sent me another straight from the manufacturer as they had none in stock.They were very pleasent and there was no fuss,so I would give ten stars ,five for the products and five for customer service.
The wrong product was picked and depatched within 24 hours of order. As the box was of the same size as that expected I did not notice picking error until I came to swap over the infra red sensor from one side to the other. Once reported the correct product was supplied within 24 hours.
Courier used is UK Mail, negative within them is a 8 am to 6 pm delivery. Would be better to havea courier who could at least give am or pm.
Was dubious about purchasing from this site as the vanity unit was cheaper than elsewhere. I was pleasantly surprised by the prompt friendly delivery service and quality of the product. Would recommend to friends and family and will certainly use again myself.
This outfit fulfills my worst expectations of shopping online for bathroom fittings. They delivered an expensive bathroom vanitary unit to us damaged. We did not spot the damage in their meagre 48 hours reporting time and then it was basically 'our fault'. They would not accept any responsibility for it. Their gesture of 'goodwill' was that we could buy another one from them! They had our money and that was all that mattered. The customer service is non existent. They were rude on the phone and even though they are entirely at fault for delivering a damaged item, they have not even so much as apologised. I will not use this company again, and I would urge anyone else considering buying from them to just avoid them.
Investing in a new bathroom and buying it on line is quite a scary business, not being able to see and touch the products you just have to wait & hope.
I spoke to my plumber about him sourcing the suite and he said I could probably get it as cheap if not cheaper. Boy o boy was he amazed when he saw it.
The whole process was straight forwards, found it on ebay, paid with Paypal sat back and waited. We soon received a phone call with a selection of dates to accept the delivery.
Delivery was on time with a courteous driver, every thing was there and in perfect condition!
Plumber arrived the next day and was raving about the style and quality , he could not believe how little we paid for the suite. He finished the installation yesterday and it is stunning
Would highly recommend as will my plumber
i was recommended this company and was not dissapointed by their service I ordered the wrong toilet but phoned up and they exchanged for me straight away.Will spread the word to all my friends if they need any bathroom equipment come to you and very cheap as well
I purchased a bath and basin and toilet. This review is for the bath only.
Not a very good experience from the beginning. The one man delivery marked my hallway walls as he took the bath up the stairs and the bath was so thin it was practically see through. The bath was damaged and leaked but the crack was not visible (the bath was checked) until the water was put in and dirt got under the plastic and into the crack. When I called customer services I was told to take photos and email them. To cut a long story short they refused to refund my money saying that we should have removed the protective film prior to plumbing it in and then reapplied. I was left with an unusable bath, no refund and have had to go out and purchase a bath from elsewhere. I was very disappointed with this result and will not use this company again.
Was a little apprehensive about buying something so important and expensive online as I like to see in person what I'm getting first. But no worries here, everything that arrived was top notch. Delivery was easy and the courier rang me half an hour before he was due so I could get ready. Bath and shower are now installed and look amazing. Would definatley buy from Bathroom321 again. Many Thanks.
I decided to order all the bathroom materials at the same time and found all the items i required on one site ,no shopping round the stores and delivered very quickly ,when one items instructions were missing i emailed to request and the details were sent by return download within 5 mins.,fantastic service.i would recommend to anyone to use this company.
Placed order via website. Was telephoned to arrange delivery. Bathroom arrived on agreed date. It was well packed on a pallet and I am very happy with the quality of the products I have purchased.
-Friendly customer services with long opening hours
-No telephone maze, before being able to speak to real person
-Continuity of communication with staff
-A slow line of communication between Bathshop321 and supplier resulting in delays
-A delivery/dispatch/courier problem resulting in a week delay for delivery of a replacement part
Overall, I would not actively discourage friends from using Bathshop321. I think they did a reasonable job of troubleshooting and I suspect the real problem was with their suppliers.
We ordered a shower, shower door, shower tray and a set of bath taps from Bathshop 321. Unfortunately the bath taps contained a faulty part and it resulted in a delay of about a week for the correct part to be delivered, despite twice being told on separate occasions that the part would come the next day. Two parts were dispatched to us: the first was supposed to arrive the next day. After about 3 days of waiting, it was reported that the courier had lost the part. As there would be no one in during office hours to sign for the delivery, the second part was sent by Royal Mail. This probably took three days from the request being made to the part arriving. However, this was hard to tell for certain, as both parts arrived eventually, both via Royal Mail. All in all this gave us and our plumber a bit of a headache and we ended up being very tight to a deadline.
I suspect the delays were due to email, rather than a phone connection Bathshop321's suppliers and a defective dispatch process from the suppliers.
27006 I was very satisfied with the Service I received both whilst I was obtaining information. They helped me obtain the Right Bath because I had particular requirements. The Order process was quick and simple and the Delivery was First Class. Most of all the Product itself was completely as their Description of the Product. So Thank to all concerned.
Despite a good start and delivery organised to suit me I had delivery confirmed by email but no taps showed up. I was the. Promised delivery on another day and no taps again. I was then promised then on another day prior to 10.30 but the courier company said they had delivered them when they did not arrive till 1130 so had more phone calls chasing. Ref 26953
All products arrived as ordered and quality was good. Unfortunately 1 item was damaged but upon reporting this a replacement was sent which arrived perfect. Do note however Terms and Conditions state that any defects must be reported within 48 hours of delivery otherwise returns will not be accepted. We were in the timescale so no problem but if your not fitting for a few days open and check everything on day of delivery. Will use Bathroom 321 again without doubt.
when arrived on pallet only one man so was left outside on drive as he was not permitted to place in house where i wanted it.
So was left on drive all day stopping me from leaving the house till i could get manpower to be removed from the drive at 6 in evening as could have been damaged or stolen.
This method is ok on a building site but not for a private house.
I cancelled my order on your website the item was posted as in stock this was not true.After waiting the required days for delivery I rang to be told the item had not come in stock as expected I agreed to wait a further couple days they still did not come in stock so I had to cancel as I had arranged a plumber to fit prior to my sons wedding last weekend I hope my account has been credited as I have not had chance to check my account yet .sorry it is not a positive review.
Fantastic experience buying from Bathshop, was quick + easy to order/pay + delivery was extremely quick!! On the down side, I didn't get a call to arrange a delivery time + was out when my order was delivered and as it was just left on the doorstep for anyone to help themselves to (which has happend before) I wasn't too pleased!!
I was very nervous about ordering a bathroom unseen but decided that products offered were of the same quality of those offered in DIY stores - it took me 4 weeks to pluck up the courage to order! I was particularly pleased to see the offer of an upgrade to a premier finish bath.
Bathroom arrived on the stated day. I had ordered the wrong bath and this was soon rectified and the correct one dispatched. Slight delay over tap delivery but communication was good and all emails answered. Staff very helpful.
Project nearly finished and all looks good. Would have no hesitation in recommending the company to anyone else or in using them again.
My niece ordered from bathshop321 and was really pleased with the service. I saved a lot of money and I am really pleased I went to bathshop321. Great service and price.
I ordered a full bathroom suite which (crucially for me) included an odd-sized P-shaped shower bath. When I ordered I knew there would be a delay on receipt, but there were a further 2 week-long delays as Bathshop were let down by their supplier and had to choose another who then had to re-tool...
Although it was inconvenient having to re-book and delay my workmen, I did get the impression that Bathshop did their best to keep me informed - as soon as they had definite dates they called me with these; and when they weren't sure, they were honest and said so. I wasn't given false promises!
Ultimately when it was ready the suite was delivered on the day I requested and was of good quality.
So overall this seems like a good service - teething problems with my particular product, but I did know this was a possibility when I ordered (it was noted on the website), and all were happily resolved. Given the good communication and my overall experience, I can recommend this company: the prices are good and the products are, in some cases, unique in size, which could be just what's required!
I ordered a specific bath with an unusual shape that will match all of our bathroom. The webpage said in stock 2 day delivery but I actually wanted a slightly longer delivery so asked for contact. 2 days after my request I was contacted to be told that they did not have the item in stock and would not have for 6 weeks. Having expressed my opinion (which wasn't good) I was offered a replacement or my money back neither of which were acceptable due the uniqueness of the bath that I had chosen. To be fair to the young lady who took my call she did offer to get a manager to look elsewhere in the country to see if they could source what I had ordered but after three days advised that 15th July would be the earliest. I have had to lose my slot with the plumber, I have a half finished job with no bath in it and I am pretty annoyed. To date I have had no apology from the company nor any offer to cover some of the costs that I have incurred as a result of them selling what they did not have. The staff are charming enough but this is not enough to cover the poor service
Ordered a full bathroom suite, contacted by the company asking when delivery would be suitable, then contacted by the courier and advised of the time of delivery.
Bathroom suite is perfect and good value for money!
Everything was delivered on the day expected in perfect condition. I love the taps and am very pleased with them for the price.
The bath that I wanted wasn't available for 4 weeks, so bathshop321 called me to see if I wanted a refund, a replacement or to wait. As I wasn't organised enough to order earlier they suggested an alternative that was fine.
To reply as a company, please log in to your business account.