Bought on-line having failed to speak to a salesman at my local store (Jesmond/Shieldfield). Victorian-style radiator/towel rail was badly manufactured and none of the joints were straight. Phoned the local store (why, for an on-line purchase?) cos that's what you say you have to do. Got a salesman who refused to accept my word for the fact that the goods were faulty. I told him that my (very experienced) builder and plumber said it was unusable but he was having none of it. "bring it in to the showroom". I told him I could not carry it and suggested that he come and look at it (we live about 500 yds from the showroom). Ooh, I can't " for insurance purposes". Told him that I was rejecting the goods as "not fit for purpose" and asked him to arrange collection. "Send a photo" (no please). I refused. My builder and plumber took it to the showroom. He accused them of putting it together badly (it arrived assembled). They put him straight and told him they were leaving it with him and wanted a receipt, which he initially refused. Eventually they got a receipt. I phoned later to ask about a replacement. No apology at any time for the fact that the goods were faulty, that I had been inconvenienced or that tradesmen whose time I was paying for had had to cart it to the showroom. Who knows if the replacement will be any better.
The showroom staff seem to know nothing about plumbing or building; nothing about how the goods they sell arrive at the customer's house. They certainly know nothing of manners or how to apologise to a customer that they have let down.
Would I buy from them again? I'd sooner boil my eyeballs!
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