Battery Megastore reviews

Battery Megastore reviews

Low
4.8
from 0 - 10
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mistakes on web site, no resposibility, no customer service

I found a product on their web site that I wanted to purchase.

I phoned batterymegastore.co.uk and asked about the spec as there was very little info on the web site. Immediately after the phone call I ordered the product online and they had put the price up to £322.96 from £178.50.

They must have realised a mistake on their web site. I phoned and spoke to Paul. They certainly were not interested in taking responsibility for their mistake, not even apologetic. We cannot sell it at the advertised price. We will do you a special price. I'll phone you back with the price.

I waited and waited. After 5 hours Paul had not bothered to call back. I phoned them back... £20 off the normal price. Whats the normal price? Its £288.95 So now another different price than the web site!

No responsibility, No customer service, NOT IMPRESSED.
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Poor communication, errors on website, don’t waste your time and money

Order a replacement car battery, found the website to simple and easy to navigate and find the (supposedly) correct battery, ordered the item and the Battery arrived the next day, unfortunately the battery was not the correct one for my vehicle.

I contacted them by phone and was advised that their website is ‘only a guide’ as noted in the small print of their terms and conditions. They would not issue a refund unless I posted the wrong battery back to them at my cost; they would however offer a ‘free’ swap if I ordered another battery although they could not guarantee the new battery world fit my car.

I gave them the exact dimensions of my existing battery including the location of the terminals over the phone, this information at some point got mixed up, after the battery was ordered I checked their website and noticed that the terminals for were the wrong way around for the battery code they had given me, I called them up to advise them of this and they advised me it was to late and the wrong battery had already been dispatched, they also advised I would probably be able to ‘stretch’ the cables over to the terminals.

After checking my car it was clear that this would be impossible due to the type and position of the connectors. I contacted the company again the following morning to see if it was possible to cancel the delivery, this time to a person who appeared to know what he was talking about, within 5 minutes he was able to identify the correct battery for my vehicle (not the one I had been sent) he did not understand how the wrong battery had been ordered, he advised me he would call me back after he had spoken to their dispatcher. He also did not understand how it was not possible to change the battery when I called the previous day as the time I called was before the dispatch cut of time. He did not call me back.

I contacting the company the following day I was advised that I would again have to pay for returning the battery even though it was their error.

3 days of waiting for couriers, £15 out of pocket for return postage and no new battery.

In my opinion I / you would be better off going to a local independent garage where they can ensure that the correct battery is installed and the old battery disposed of at a not so dissimilar cost. Also if there is a problem in the future it would be a much simpler and cheaper procedure to resolve locally.
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Excellent customer service and super fast delivery

my experience with battery megastore is not on par with the reviews here, I was recommended by a friend and decided to give them a try. Battery arrived at 11am the next day and the lady I spoke to on the phone to order was really knowledgeable and professional. I wouldn't hesitate in recommending them.
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Avoid - Ages to deliver and No Refund

Promised a next day delivery. Over 1 week later still no battery.

I cancelled the order and paid a premium to buy locally. After 9 days the battery finally arrived and was sent back to batterymegastore for a refund.

They tried to impose a restocking fee of £15 which is a breach of both their Ts & Cs and the Distance Selling Act.

They stopped responding to my requests for a refund.

45 days later, still no refund, final chance tomorrow then it's either a visit to the Small Claims Court or a visit from Trading Standards for Battery Megastore.

Avoid, even if they are a couple of pounds cheaper.

Battery Megastore Details

About this company

Here at Battery Megastore we have a huge range of batteries and chargers and we also stock inverters, solar panels and wind generators. For first class service and products look no further than Battery Megastore

Visit Battery Megastore

Contact information

Call us on: 01684298800
We live here: 5 Kennet Close
GL20 8HF Tewkesbury
United Kingdom

Category

Battery Megastore is ranked 25 out of 28 in the category

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