Reply from Battery Megastore
[REPLY]
- Reviews (3)
- JP
- 3 Reviews
Poor communication, errors on website, don’t waste your time and money
Order a replacement car battery, found the website to simple and easy to navigate and find the (supposedly) correct battery, ordered the item and the Battery arrived the next day, unfortunately the battery was not the correct one for my vehicle.
I contacted them by phone and was advised that their website is ‘only a guide’ as noted in the small print of their terms and conditions. They would not issue a refund unless I posted the wrong battery back to them at my cost; they would however offer a ‘free’ swap if I ordered another battery although they could not guarantee the new battery world fit my car.
I gave them the exact dimensions of my existing battery including the location of the terminals over the phone, this information at some point got mixed up, after the battery was ordered I checked their website and noticed that the terminals for were the wrong way around for the battery code they had given me, I called them up to advise them of this and they advised me it was to late and the wrong battery had already been dispatched, they also advised I would probably be able to ‘stretch’ the cables over to the terminals.
After checking my car it was clear that this would be impossible due to the type and position of the connectors. I contacted the company again the following morning to see if it was possible to cancel the delivery, this time to a person who appeared to know what he was talking about, within 5 minutes he was able to identify the correct battery for my vehicle (not the one I had been sent) he did not understand how the wrong battery had been ordered, he advised me he would call me back after he had spoken to their dispatcher. He also did not understand how it was not possible to change the battery when I called the previous day as the time I called was before the dispatch cut of time. He did not call me back.
I contacting the company the following day I was advised that I would again have to pay for returning the battery even though it was their error.
3 days of waiting for couriers, £15 out of pocket for return postage and no new battery.
In my opinion I / you would be better off going to a local independent garage where they can ensure that the correct battery is installed and the old battery disposed of at a not so dissimilar cost. Also if there is a problem in the future it would be a much simpler and cheaper procedure to resolve locally.
- sare
- Exe, GB
- 1 Review
Excellent customer service and super fast delivery
my experience with battery megastore is not on par with the reviews here, I was recommended by a friend and decided to give them a try. Battery arrived at 11am the next day and the lady I spoke to on the phone to order was really knowledgeable and professional. I wouldn't hesitate in recommending them.
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- Marc Crowley
- Edinburgh, GB
- 4 Reviews
Avoid - Ages to deliver and No Refund
Promised a next day delivery. Over 1 week later still no battery.
I cancelled the order and paid a premium to buy locally. After 9 days the battery finally arrived and was sent back to batterymegastore for a refund.
They tried to impose a restocking fee of £15 which is a breach of both their Ts & Cs and the Distance Selling Act.
They stopped responding to my requests for a refund.
45 days later, still no refund, final chance tomorrow then it's either a visit to the Small Claims Court or a visit from Trading Standards for Battery Megastore.
Avoid, even if they are a couple of pounds cheaper.
