Jeg har flere gange blevet hacket og har skulle bruge hjælp hvergang har ringet og har altid fået løst problemt. Ventetiden for at komme ind er måske lidt lang men det er nu ik det største problem :)
Men man kan også sende en ticket for at få hjælp men har aldrig blevet hjulpet der, men hvis man har et problem så skal man ringe til dem:)
Blizzard are laughing all the way to the bank over the stupid people who are paying them for the worst support in any gaming history !
After Pandaria u are NOT getting answers on raported issues or bugs .
50 raports bout the fishing timer bugg have lead to NOTHING.
The morons are mocking paying costumers and they dont give a shit about it !
I played wow a few times but make long breakes, months is not unusal for me, now i wantet to pay and take an month or 2 more looked forward to it.... banned
I asked support what happend as im sure i was banned for no reason, they said i have to give a lot info like passport and my driver license, well in times where that can be misused i cant give private infos like that, and i even tild all my old adresses all that only i can know, and a little friendly help? nope they even not told me the ban reason (my guess is it may have been hacked as i had my off time)
I rate a lot but this is one of the really rare days i only give 1 star.
Banned and no reason
Support who not help even if i tell a lot only i can know
I´f something changes i will reconsider this rating, as i am an fair man
Update 18th Oktober 2012..........
Yestoday they unbanned me they wrote in support, problem is they changed my password to.....
if i ask for a new password, (the password change option / forgotten password) i dont get an e-mail with details as the info says, and no email in spam folder so i know for sure i did not get anything.
in other words im totally locked out
While I was away for several days my World of Warcraft account was hacked. I used a "strong" password and given that I'm stringent about security upon my own system and email, it became apparent that blizzard doesn't do anything to disallow repeated password failures from "strange" IP address locations.
For instance, for the past several years of being a customer I have indeed changed my password often and to complex or difficult passwords. In addition to that I have never logged in outside of my home state or ISP. One would think then that after they sent me a free "Authenticator" at my SAME home address that has ALWAYS been registered to my account since the first day I signed up, that the act of then registering the same serial number of that keychain to my account after it's delivery would suffice as identifying me as still in control of the account.
Anyway without offering the ability to bind logins to an ip or region there's very little point in even realisticly having a password, In addition the authenticators are actually very weak if a victim did suffer a keylogger. Once you captured enough authenticator transactions you could likely deduce the base key used to generate the number string used as input. Then if you studied the autheticator itself it could be reverse-engineered into an authenticator "Enigma Machine". I should also state that as long as it was done long enough and discreet enough currently a malicious hacker could just cycle ip addresses and hammer random passwords and eventually grab many accounts regardless of how well protected they are. I should also state that there is software out there that can easily defeat almost, if not ALL "captcha" text systems.
To make a point, when you generate a key with the authenticator app/keychain the number generated isn't the only number that will be valid because the keychain has no way to communicate/reset/randomize the variable that actually controls the numbers generated because that very variable is derived from a non-randomized "Key".
I do NOT endorse malicious activity to any degree and also DO NOT condone such activities and state these things so that the less informed customer may become better informed about how easily an account can be lost. I never bought gold or anything else from anybody, never broke a rule, and always changed my password.
Also during the days,weeks,months that some automated program tried to chip away at my password from a foreign country, you mean to tell me nobody noticed the massive failed attempts that must have occured?
Be aware and be safe and my suggestion is that if this happens to you do NOT turn over all of your personal and or private data to Blizzard, as the two methods they allow you to provide them with private data(photo Id,etc.) are through fax and phone. Both of which aren't assured to be secure to any degree.
Either way they did me a favor which is why I don't give them a 1, at least after leaving wow and blizzard behind I at least have time to enjoy making music.
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