I ordered an item that clearly showed it was in stock (a Christmas decoration - wouldn't have ordered if it had not been in stock, as this was around 3 weeks before Christmas). After a week of showing "Processing" as the order status, it suddenly changed to "Backordered". I emailed to check if I would receive the item on time for Christmas and was very condescendingly told to "just be patient", as they were getting more stock in the following week and I was told in no uncertain terms that I would receive my order by the end of the week. Two days later I received an email saying they had to cancel my order because they couldn't get any more stock. I emailed asking why I'd been lied to by customer services and was given the standard "thank you for your comments - your opinion is very important to us" response which didn't deal with my query at all. Won't be ordering from here ever again.
What a joke I ordered Shakespeare Collection (DVD) and Waking The Dead: Series 1-9 Boxset (DVD) in two separate orders both said that they were dispatched within one day, a week later there both stuck on back order but instead of letting other people know there still stating that there dispatched within one day on the main site.
I know at times things go out of stock but I feel its a bit missleading listing them as dispatched within one day when they are out of stock and as I paid via paypal they have took my money knowing full well that it was out of stock
I went to but some Life DVD's for my parents for Christmas. The Website stated that the product would usually dispatch within one working day. 3 days after I ordered I had received no dispatch email so I checked my order online only to find it had been 'backordered'. when I called their customer services they said the DVD was out of stock and would be unlikely they would get any more in time for Christmas. They were happy to cancel the order and I went on to successfully order it from Amazon however I think their website is misleading. If the product is out of stock then they should display this.
Jeg bestiller en bog på BBCshop. Efter nogle dage modtager jeg en mail, hvor der står at bogen er udsolgt og min ordre er annulleret. Efter 1 måned modtager jeg pludselig en mail, hvori der står, at det er med glæde at de kan fortælle mig at bogen nu er sendt. Jeg har så fået købt den på en anden side i mellemtiden. Pengene bliver trukket og jeg modtager bogen som straks sendes retur. Men pengene vil de ikke betale tilbage. De påstår bare at bogen ikke er modtaget. Jeg synes det er meget utrygt!!