Reply from Beau Coup
[REPLY]
- Reviews (3)
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- Devin Lavelle
- Sacramento, US
- 1 Review
Never Received Product -- Only Terrible Customer Service
We ordered an engraved wine box nearly two months before the wedding. Several weeks later, having not received anything, I checked the order tracking. It turns out, UPS had returned it to them. I'm not sure why, all of the information I provided was correct. Despite having received it back at their warehouse, they hadn't contacted me in any way, shape or form.
I contacted them to find out what had happened. The informed me they MIGHT be able to ship it again at an extra charge. I informed them that I did not find that acceptable and they then failed to respond to my further emails.
Now I'm not sure what went wrong with UPS and it probably is not their fault. But what is their fault is the abhorrent customer service I received. Now we're stuck a week and a half before the wedding trying to figure something out.
Don't shop here if you're counting on actually receiving the product you order.
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Update, after posting this review, they reached out to me and offered to re-send the box to me free of charge. I had already ordered a replacement, so they refunded the full price, including shipping.
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- Kiarra
- 74 Reviews
Nogle danske erfaringer?
Jeg har luret meget på beau-coup.com og vil høre, om der er nogle danskere, der har erfaring med dette firma og bestilling herfra?
Deres hjemmeside virker enormt lækker, ligesom deres store udvalg af produkter, men jeg vil nødigt have en sum penge hængende over atlanten uden at modtage varerne.
- Sarah Kestly
- 1 Review
Totally Unacceptable
I was completely dissatisfied with Beau-coup's product and customer service. I ordered the claret napkins for my burgundy wedding. The bridesmaid dresses that I am using are claret as well. So, assumably I ordered the claret napkins without hesitation. They look as if they match the dresses perfectly when put up to the online screen color. Upon receiving my red napkins, you can only imagine my dismay. I called and was greeted half heartily and told that they would not except returns on personalized items, even if they are completely wrong. Apparently, beau-coup feels that it it is perfectly fine to wrongly advertise a product as claret when people depend on it matching every other claret color out there. But, in order to right their inconceivable wrong, they offered to give me 15% off my next order with them as if they thought I would actually order again from this company! Not only did the woman on the phone talk to me with a degrading tone, as if I have nothing better to do with my time then argue with a woman about napkin colors, but she was rude and unaccommodating. A wedding is an important milestone in a woman's life. I don't want to complain or be picky, but little things like that matter. I would rather throw these napkins away than use them in my wedding.
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