BeautyBay.com reviews

it has been 14 days (10 business days)

I understand it is international shipping and it will take a while. Trusting beautybays own delivery info page, I waited 7-10 days. I don't mind if it is another week late but I BETTER get my package. I've discovered these reviews of people not getting what they payed for after I purchased my items. If I don't get what I payed for I don't sit here writing reviews, all hell will break lose... Giving it another week

107 seconds ago

Reply from BeautyBay.com

Hi Jenah,

Thanks for your feedback.

I can confirm that your order was dispatched on the 10th May via our free Saver Delivery service. This normally takes 7-10 working days for delivery to the USA but does not have guaranteed delivery dates. Today's the 9th working day and it should be with you soon.

We do offer an International Express service, which is fully tracked and takes 2-3 working days for delivery. This is a great alternative for if you need your products in a hurry.

Kind regards,

The BeautyBay.com Team

My first choice for Beauty!!

I absolutely love BeautyBay, I shop with them all the time I love the products and the prices are unbeatable! And there's no worrying about delivery as they are are super fast and always packaged beautifully.

reliable

In price comparisons they are usually the cheapest

Fantastic prices!

I've ordered from BeautyBay a few times now. The items always come well packaged and in good time. Prices are fantastic too!

Simple, easy service

I was pleased with the straight forward purchase & delivery service.

Happy with all areas that this web site has to offer

Brilliant website, you can get everything you need for your hair styling needs at good prices

Very good service, reasonable pricing and fast delivery service

Very good service.

easy to order, well priced and speedy delivery- what more could you want?

regularly use this site- it is reliable and easy to use.

Fast delivery and great products

I bought a moisturiser and nail varnish.....both were well packaged, delivered quickly and at a good price.

Happy with the service and products recieved

Site was easy to use, product arrived quickly. Happy with service provided.

Hassle Free

After trying to get the exact colour in nail polish that my daughter had bought I went on line and found what I was looking for straight away, it was quick and easy to order and was delivered to my home. I was very happy with the service and will use this site again.

Beauty pay for beauty bay!

Was a bit unsure whether to order from BeautyBay to start with as I'm not a big fan of online shopping if there's no point of contact locally, incase there are problems. But after seeing very reasonable prices of products I decided to give it a go. Brilliant service, quick delivery and items arrived undamaged (always a bonus!) definitely will be returning when I'm low on BareMinerals again!

great service

Prompt delivery. Pleased with with goods and would shop again

Used it for the first time, won't be the last!

I don't usually shop for Beauty Products online but thought I would give it a go, glad I did. Very quick delivery too which always helps & the products were as described.

Three good, one bad

Beauty Bay's delivery service was great - prompt and well-packed.
The two nail varnishes are fine, with the colour as advertised.
I haven't use the foot scrub yet, but the container is really funky and looks good and non-clinical in the bathroom.
However, the Seche Vite Dry Fast Top Coat Twin Pack was a big disappointment. I applied it around five o'clock in the evening, and my polish had chipped by noon the next day.

Lack of service

Not impressed at all with this first (and only) experience. I ordered 3 products and thy managed to get two of them wrong. When I wrote to customer services to give them some feedback u received no response. I'll be going back to my previous website.

5 minutes ago

Reply from BeautyBay.com

Hi

Thanks for your feedback.

I'm sorry to hear that you did not receive the correct products. I've escalated this to Customer Services and a member of the team will look into this for you. They will email you directly to help.

Kind regards,

The BeautyBay.com Team

Really good and reliable, cheap.

Really good and reliable, cheap.

Excellent!!!!

I have used beauty bay a few times and have found my experience with them brilliant, the delivery is always on time and its free which is great. The site is easy to use and the products are plentiful and at good prices too. I will be returning for my wella products, thanks beauty bay.

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very reliable and fast delivery :-)

I have made a few orders with Beauty Bay and i can say it is a great store, delivery is always fast, prices are very good and the overall website is just a pleasure to use. i highly recommend Beauty Bay to everyone! :D

Reliable and very prompt

I regularly shop with BeautyBay.com for my facial cleanser, a product I cannot buy in the shops. My orders are dispatched and received within a few days, never leaving me wondering where it has got to. Quite often a free postage deal is thrown in too!! Even better.

the best product

have always had a hot air brush but like babyliss the best, use everyday to calm hair down, could not be without it...

Excellent.

I purchased a Urban Decay Smoked Pallet for a gift for a friend, I thought it was very reasonably priced and it arrived very quickly.

Not good

I bought some make-up from beauty bay on a Wednesday and paid extra for next day delivery on top of the £68 I'd already spent, ready for being a bridesmaid on the Saturday, it never arrived! I had to make a special trip into town to buy the products I needed on the morning of the wedding, due to being away I didn't call beauty bay until the Monday morning, to give them their due, I did get a quick apology, followed by the reassurance I would get a refund within 3 working days, another week went past, and another phone call, and eventually, another 2 days later I received a refund for the £68, although not the extra £2.49 I paid for the next day delivery that never arrived! I think in future I'll just go to the shops....

8 minutes ago

Reply from BeautyBay.com

Hi Vicki,

Thanks for your feedback.

I am sorry to hear about the trouble that you had with your order. I've passed this over to our Customer Service team for review and they will look into this for you.

Kind regards,

The BeautyBay.com Team

No communication

Have previously purchased and had no problems at all. However recently ordered two items next day delivery and they didn't arrive for 8 working days. I emailed beauty bay and got no response. Wouldn't order again due to the lack of communication and care for customers.

12 minutes ago

Reply from BeautyBay.com

Hi Maxine,

Thanks for your feedback.

I am sorry that your order took longer than expected to arrive.

I can see that your order was placed with our UK Standard shipping service. This is a Royal Mail 1st Class service, which normally takes 1-3 working days for delivery. However, as it isn't a guaranteed delivery method, it may take longer on occasion if there are any delays with local postal services. We do offer a UK Next Day service, which is tracked and guaranteed for the next working day.

I am sorry to hear that you were unable to get in touch with us about your order, and I've passed your comments on to our Customer Service team for review.

Kind regards,

The BeautyBay.com Team

Good value, quick delivery!

Good range of products, good prices and very quick free delivery!

Super quick delivery

My new Nailtique 2 and treatment oil arrived really quickly so was able to start my nails on the road to recovery asap. This stuff works. nails already stopped peeling thank goodness!
The OPI glittery nail polish is so pretty on my toes too, brings a sparkle even on dull days!

Definitely recommended !!!

Good range of products and competitive prices + fast delivery.

Best price with free delivery

BeautyBay, was easy to use. It had all the regular brands with some I can't find on the high street. The price for the hair oil I bought was really good and cheaper than my hairdresser AND there was free delivery - Bonus!!!! My product was delivery in a reasonable time so I will use this site again.

BEAUTY BAY CHOOSES TO SETTLE PROBLEMS ONLY WHEN YOU PHONE THEM!!!

I MADE AN ORDER ON 08/04/13 AND NEVER RECEIVED A CONFIRMATION E-MAIL OR ONE TO INFORM ME THAT MY ORDER HAD BEEN DISPATCHED. MY BANK STATEMENT WAS THE ONLY PROOF I HAD OF THE PURCHASE (€49.88 HAD BEEN WITHDRAWN FROM MY ACCOUNT FROM BEAUTYBAY). I WAITED FOR OVER A MONTH AS MY PREVIOUS ORDER WAS EXTREMELY LATE IN ARRIVING BUT IT DID IN THE END. WHEN I E-MAILED CUSTOMER SERVICES ABOUT THE MATTER, I RECEIVED AN AUTOMATIC REPLY. WAITED FOR A PROMPT ANSWER FOR A FEW DAYS AND DECIDED TO CALL THE COMPANY TO SORT THE MATTER!
THEY ASKED ME TO FILL-IN A REPLACEMENT OR REFUND FORM WHICH I DID AND RETURNED TO THEM VIA E-MAIL. I OPTED FOR A REFUND IN ORDER NOT TO EXPERIENCE THE SAME HEADACHE A SECOND TIME. AGAIN THIS TIME I GOT AN AUTOMATIC REPLY AND WAITED FOR A COUPLE OF DAYS BUT NOONE CHOSE TO DEAL WITH MY PROBLEM. I CALLED AGAIN AND MANAGED TO GET A REFUND AFTER THE LADY ON THE PHONE RATHER RELUCTANTLY OFFERED ME A TYPICAL APOLOGY AND THE EXCUSE THAT THEY HAVE BEEN HAVING PROBLEMS WITH HOTMAIL ACCOUNTS!!!!.
AS THIS WAS AN INTERNATIONAL DELIVERY, IT'S A SHAME THAT I HAD TO SPEND HALF OF THE REFUNDED MONEY ON INTERNATIONAL PHONE CALLS!!!! AFTER ALL, I CHOSE TO BUY THE PRODUCTS I NEEDED ONLINE!!!!

29 hours ago

Reply from BeautyBay.com

Hi Sophia,

Thanks for your feedback.

I am sorry to hear that your order was lost and that you had difficulties in contacting us. Your comments have been passed to the Customer Services manager for review.

Kind regards,

The BeautyBay.com Team

One happy shopper!

Beautybay have a good range of products, at good prices and are very quick to deliver. Plus, they do free delivery.... bonus :)

very happy customer

Im very pleased with the products and the prices at beautybay.com they are efficient on getting the orders out and that is really important to me.They have a wide variety of products and their prices are fair I dont feel im being fleeced with P&P which a lot of other more high profile companies do. I shall continue to shop with beautybay and I would recommend them to any of my friends and family but I dont want to give all my secrets away !! Very happy customer.

Brilliant Company!

Love this site, I get the products I use at about 50% of salon prices, free delivery and its always despatched in hours after I order.

Very Good Service & products

I was recommended to Beauty Bay by a friend & would not hesitate to recommend it to any one myself.

Speedy delivery but very poor customer service

I received a wrong product and thefore contacted their customer service to have it replaced, which they would be happy to. However, they closed my ticket way before having dealt with the problem (they actually did it twice) and without notifying me at all, so all in all it took 1½ month for them to send me the right product.

Yes they may be cheap but not really that cheap, and sure I might just have been unlucky, but customer service is never better than the least happy customer. I wont shop their again. Ever.

29 hours ago

Reply from BeautyBay.com

Hi Stefan,

Thanks for your feedback.

I am sorry that we were not able to resolve this issue more quickly for you and I have passed your comments on to our Customer Service manager for review.

Kind regards,

The BeautyBay.com Team

Amazing

Customer service is superb, quick easy all what u need.

Quick service

Nailtiques No 2 ordered and received quickly and found to do exactly what was advertised in the information provided.

Perfect

Perfect service every time: easy to place an order, quick despatch and delivery, excellent prices, what more would you want from internet shopping? I always keep coming to Beauty Bay:)

great service

Easy site to use. Found the product I wanted. Ordered with no problems. Delivery excellent. Recommend this site to anyone.

All round amazing!

A great example of how customer service should be done; free next day delivery and free samples too. Making my second order-of the sample products that were sent to me!