BeautyBay.com reviewed by

Canberra, GB

2 Reviews

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So disappointed :(

This was my 5th order from BeautyBay, and while the delivery has often been a little slow to Australia (usually 2-3 weeks) I have been impressed with their prices and range of products. However, when my last order arrived, an item was missing. I assumed it had been posted seperately, but after more than 6 weeks and no response from customer service (apart from automated messages) I don't think I will be buying from this company again. I even paid extra for "premier service"! Feeling incredibly ripped off, and I won't be recommending this website to anyone. :(
    BeautyBay.com
    TrustScore 8.7 / 10
    4,392 Reviews

    Reply from BeautyBay.com

    Hi Anthea,

    Thanks for your feedback.

    I'm sorry to hear that an item was missing from your order. I've escalated this to our Customer Services and a member of the team will contact you directly to assist you with this.

    Kind regards,

    The BeautyBay.com Team
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