BeautyBay.com reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BEAUTY BAY CHOOSES TO SETTLE PROBLEMS ONLY WHEN YOU PHONE THEM!!!

I MADE AN ORDER ON 08/04/13 AND NEVER RECEIVED A CONFIRMATION E-MAIL OR ONE TO INFORM ME THAT MY ORDER HAD BEEN DISPATCHED. MY BANK STATEMENT WAS THE ONLY PROOF I HAD OF THE PURCHASE (€49.88 HAD BEEN WITHDRAWN FROM MY ACCOUNT FROM BEAUTYBAY). I WAITED FOR OVER A MONTH AS MY PREVIOUS ORDER WAS EXTREMELY LATE IN ARRIVING BUT IT DID IN THE END. WHEN I E-MAILED CUSTOMER SERVICES ABOUT THE MATTER, I RECEIVED AN AUTOMATIC REPLY. WAITED FOR A PROMPT ANSWER FOR A FEW DAYS AND DECIDED TO CALL THE COMPANY TO SORT THE MATTER!
THEY ASKED ME TO FILL-IN A REPLACEMENT OR REFUND FORM WHICH I DID AND RETURNED TO THEM VIA E-MAIL. I OPTED FOR A REFUND IN ORDER NOT TO EXPERIENCE THE SAME HEADACHE A SECOND TIME. AGAIN THIS TIME I GOT AN AUTOMATIC REPLY AND WAITED FOR A COUPLE OF DAYS BUT NOONE CHOSE TO DEAL WITH MY PROBLEM. I CALLED AGAIN AND MANAGED TO GET A REFUND AFTER THE LADY ON THE PHONE RATHER RELUCTANTLY OFFERED ME A TYPICAL APOLOGY AND THE EXCUSE THAT THEY HAVE BEEN HAVING PROBLEMS WITH HOTMAIL ACCOUNTS!!!!.
AS THIS WAS AN INTERNATIONAL DELIVERY, IT'S A SHAME THAT I HAD TO SPEND HALF OF THE REFUNDED MONEY ON INTERNATIONAL PHONE CALLS!!!! AFTER ALL, I CHOSE TO BUY THE PRODUCTS I NEEDED ONLINE!!!!
    BeautyBay.com
    TrustScore 8.7 / 10
    4,393 Reviews

    Reply from BeautyBay.com

    Hi Sophia,

    Thanks for your feedback.

    I am sorry to hear that your order was lost and that you had difficulties in contacting us. Your comments have been passed to the Customer Services manager for review.

    Kind regards,

    The BeautyBay.com Team
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