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Not good

I bought some make-up from beauty bay on a Wednesday and paid extra for next day delivery on top of the £68 I'd already spent, ready for being a bridesmaid on the Saturday, it never arrived! I had to make a special trip into town to buy the products I needed on the morning of the wedding, due to being away I didn't call beauty bay until the Monday morning, to give them their due, I did get a quick apology, followed by the reassurance I would get a refund within 3 working days, another week went past, and another phone call, and eventually, another 2 days later I received a refund for the £68, although not the extra £2.49 I paid for the next day delivery that never arrived! I think in future I'll just go to the shops....
    TrustScore 8.7 / 10
    4,392 Reviews

    Reply from

    Hi Vicki,

    Thanks for your feedback.

    I am sorry to hear about the trouble that you had with your order. I've passed this over to our Customer Service team for review and they will look into this for you.

    Kind regards,

    The Team
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