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1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shocking customer service

Briefly ... package arrived and one of the products had leaked over other four products. Contacted customer services and it took them numerous days to respond. Their response was vague, short and uninformative.

I have contacted them five times and sent them a photo of the nearly empty product. They now tell me to send the item back to them for investigation!!

All I wanted was the item I ordered to arrive in tact. Through no fault of my own I'm now out of pocket, without the item I ordered and frustrated with the dreadful customer service!!

I won't be ordering again or recommending BeautyBay to anyone!!!!!
    TrustScore 8.7 / 10
    4,392 Reviews

    Reply from

    Hi Sharon,

    Thanks for your feedback.

    I am sorry to hear that your order was damaged in the post. I've passed your comments to our Customer Service team for review, and we will endeavour to get this resolved for you as soon as possible.

    Kind regards,

    The Team
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