reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not that impressed

I placed my order and paid the extra £1.50 to speed up the delivery. I waited and waited for my order to arrive and eventually emailed Beautybay to ask them if they could tell me when I could expect my order and also under the circumstances refund the £1.50 as it had been ineffective. I received a standard, impersonal reply

'We're sorry to hear your order has taken longer than expected. Whilst we strive to excel in our delivery estimates, unfortunately our Free Saver delivery does not have guaranteed delivery dates or a tracking number. We do, however, offer a guaranteed tracked service, called Next Day and we're the first beauty retailer to offer this expedited service for where the order value exceeds £70. Hopefully your order will arrive soon, but, if you need your beauty fixes quicker, be sure to use our Next Day service in future'.

Not particulary helpful!! I eventually received my parcel with Post Office tape around it. If I had have removed the tape then there would have been a large gap at the bottom of the parcel. This leads me to believe that the reason it took so long was shoddy packaging at the source. I emailed Beautybay again to let them know it had arrived and why I thought it had taken so long to arrive and I received the following reply

'We are glad you've received your parcel and sorry for the delay by the postal service on this occasion. We sincerely hope you enjoy your items'.

Again they didn't get the point. I gave up at this point as life is too short but I did eventually get a final email from them saying that as a gesture of goodwill they would indeed refund my £1.50. Hooray. It's just a pity it took so long for them to try and appease a customer who will more than likely purchase again from the internet but who will probably use another company who is more customer friendly. Done!!!
    TrustScore 8.7 / 10
    4,393 Reviews

    Reply from

    Hi Jane,

    Thanks for your feedback.

    I am sorry to hear that your parcel was damaged in transit. We do package all orders as securely as possible, but unfortunately on occasion damage can occur whilst it is in the care of the postal carrier, and this is out of our control.

    Our Premier Service offers a quicker dispatch from the warehouse with the addition of free sample products, it doesn't affect the delivery method.

    I have passed your comments on to our Customer Service team for you for review and we do appreciate all your comments.

    Kind regards,

    The Team
    Comment (?)