BeautyBay.com reviewed by

2 Reviews

Review by confirmed purchaser
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trustpilot stars
Review by confirmed purchaser

Horrible service

I had to wait over for over two moth on my items. They got lost in the transport and in order to get Beautybay to send me new items I hade to wait for 20 workingdays and then contact them again. I then ( after 1 month ) recived a complaint form that I hade to fill in and send to them. As I a over one week later still havent recived my order I contacted Beautybay again and they had forgotten to send my order?. When I asked for some form of compensation for waiting over two moth they said no.
I dont think this is a good way to keep customers and I am dissapointed in the " service"
    BeautyBay.com
    TrustScore 8.7 / 10
    4,393 Reviews

    Reply from BeautyBay.com

    Hi Jenny,

    Thanks for your feedback.

    I'm sorry to hear that your original order was lost by the Postal Carrier. I can see that the order was replaced and re-dispatched to you. I do hope that this has arrived safely.

    If you do need further assistance, do not hesitate to contact our Customer Service team who will be able to help you.

    Kind regards,

    The BeautyBay.com Team
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