I ordered some items, one being St Tropex fake tan. The tan arrived and the pump didn't work. I contacted Beauty Bay and was told to send it back, then they would advise if they would refund/replace. No 'We'll send you a replacement now, we're sorry'. I didn't have much confidence in them.
Then when I eventually got the working tan I thought I might have had an apology email or even some 'good will' samples in the package, which I didn't.
Not massively impressed.
When looking online for your beauty products check out beautybay.com! prices are lower than anywhere else, everything you need in one place. the customer service is excellent, always polite and helpful, I wound recommend this company to everyone.
Thank you Beautybay for delivering an excellent service!
Was very happy with my purchase from BeautyBay. At a time when you have some many options in terms of online shops, it really takes both good prices and a good range if products to convince me to shop. Will definitely be shopping here again!
I used this website for a particular product because it beat other websites on price. The product was easy to locate on the site, the order was easy to place and it arrived within a couple of days. Very happy overall and would use again.
The Beautybay site is easy to use, and you will not believe the savings you can make on branded items. You have to go on it and see for yourself.
The customer services department were quick to answer the questions I asked. My package arrived in perfect condition and very quickly, a great service.
I will not be going to any high street shop anymore to buy my beauty products as Beautybay is here to stay!
Since i found beautybay.com I allways buy my hair and skincare there. They have a large variety of known and of new brands, and the prices are fantastic! The service are effective and polite, and the shipping are free all over Europe!
I recommend beautybay.com to my friends an family and to every one else!
Beautybay is a great company and I have always been 100% happy with my purchases. The service is really quick and the goods always come earlier than expected. I wouldn't hesitate to recommend Beautybay to my friends.
My order was delivered the very next day (free postage) & the bareminerals foundation I ordered was the most competetively priced of any of the online beauty websites. Will definetely be using this company again.
After years of problems with finding a good shampoo, a friend asked me if I checked on BeautyBay (which I hadn't). So I checked on your webpage and almost immediately found what I was looking for - Nioxin :) Therefore BeautyBay is my webshop in shining armour. There were no problems with ordering, payment or delivery. I'm absolutely shopping here again and recommend you to friends and family.
Its sooo much cheaper for me to buy my makeup from ypou than it is in a store in Sweden, its perfect for a student like me with not so much money,, i can still get really good brands for a great prize! And the shipping is free also to sweden, no one believes me here when i tell them about this site, that it can be true! It takes a longer time to get the things i order.. but that dosen't matter at all for the prize i can get it, and if I'm in a hurry i can get it faster for not that much money, I love your site!
Aromatherapy Associates Wash is always a favourite of mine. At it's standard RRP it is a bit of a luxury but when Beauty Bay can offer it at a reduced price I don't feel so guilty treating myself!
It's smells divine, a scent that takes me back to spending time in a luxury spa, and it is kind to my skin. I absolutely LOVE it!
Beauty Bay has a wide selection of items, the lowest prices and really fast delivery. I would definitely recommend them!
This was my first purchase from Beautybay.com. Could not believe the prices. I had been bidding on ebay, but checking out other sites for the products I was shopping for. Beautybay.com were cheaper than bids on ebay - I would recommend you check out their prices FIRST!! A truly satisfied customer and a big THANK YOU for saving me money on my essentials, which was my Bare Minerals make-up.
It was the first time i buy anything frome you, but i was werry happy whit everything.
Very god service, the things that i order come very fast, even that i live in sweden.
i have allredy recommnded you to my friends
I was really satisfied with the filter tool,I entered exactly my hairtype (many options) and got some suggestions suitable for my hairtype. The result: I've never been more satisfied with any hairproducts!
Nailtiques formula 2 ...... It really does work !!! My nails look fab after 2 weeks of use . Great product .
Die Lieferung von BeautyBay war nach 7 Tagen da. Super!!! Ich liebe BeautyBay und werde dort bestimmt öfter was bestellen. Bin mit den Bareminerals glücklich und es gibt noch so viel was ich ausprobieren möchte. Danke, für euren tollen Shop!!
:)) Eure Vivi-Anne aus Germany
Good choice of products and no added post and packing so you now what you are paying for from the outset. The site is easy to follow and there are even tutorials and my favourite part of the site is looking at all the beauty icons through the decades and how to achieve their looks.....absolutely brilliant! I've used this site a couple of times now and my package has arrived within a couple of days on both occasions and the products were packed really well inside. I will definitely be using it again in the future.
The package arrived exactly when they said it would do, and I was very excited to receive this particular product of make up called Bare Minerals that I had been told is the creme de la creme! It was fun to open and I had the whole family standing over me as I did so. Inside it was all complete and intact and exactly what I had hoped. I was performing in a play just a couple of days later and I had been willing this item to arrive in good time. It was a risk for me as I hadn't used this particular company in the past, but am really happy with the product itself and the distribution/packaging and would thoroughly recommend and will be using them again! I have a whole cast of actors who want some now!!
Ordered in the afternoon and had an email that same evening to say my order had been dispatched. The items were delivered free two days later! now that's what I would call excellent customer service.
I have enjoyed navigating through the site to make my selection and to create a wish list as I intend to return to BeautyBay.com for another order (which will be my third). The interface is pleasant, convenient and easy-to-browse. I love the choice of ranges, the quality of the brands and the great value products made available to us. The order process is quick and effective, the only drawback being the packaging. The parcel could do with some strengthening in order to arrive to its destination in a better condition.
Great site, low prices, fab products & fast delivery! Regular user :)
The prices are so much lower than they are in Sweden and in retails. Sure it tales a week to get it, but free shipping and the fact that there's an ocean in between the countries makes it all worth it. So glad I found this site!!
I ordered my things (two hair products) on 1st of November, till now I have received nothing. After I have taken my order I found out that there is a mistake in my adress and I sent them an email with the correct adress, though it was sent to the wrong one, which doesn't exist, cause my phone number was put into the gap for the street - don't know how it happened cause I filled it out correctly, because I checked it.
I wrote already about 4 Emails but they blame on the post Office here and that I should check at my post Office if they have something for me, but there is nothing. They blame me, the post and I don't know who else.
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