I ordered an Elemis set which was discounted and I used an additional discount code which made it incredibly good value. My order was subsequently cancelled by Beauty Expert as they said the item was now out of stock. On visiting the site to check, I saw the item was indeed not available, and had been replaced by a new set which had EXACTLY the same contents but at a much higher price! When I rang customer service they were not only unhelpful but a little aggressive and tried to say that the first item I'd ordered had never even appeared on the site even though I had a copy of the order clearly showing it. To add insult to injury it took three weeks and several phone calls to receive my refund! I would wholeheartedly not recommend this company and felt frustrated and insulted by the very unpleasant customer service staff who could learn a lesson or two from companies like Feel Unique and Look Fantastic.
Beauty Expert are quick and efficient, I love the discounts and love the email updates through out my orders. Will be using again and again!!
This is a great site to find skincare and cosmetics for a wide range of more exclusive brands (no cheap rubbish here) which otherwise may not be easily available to the individual beauty shopper. Items arrive quickly and there are always special offers available: I've bought Dr dennis gross, orly nail and perricone items and been satisfied with them all and their discounted prices.
Thanks very much Beauty Expert - I was so surprised at the fast turnaround of goods ordered. Placed my order late Tuesday night and received parcel on Thursday, unbelievable! Was really impressed with the value of the high-quality goods and packaging of them too. Am loving the products I ordered and looking forward to the next purchase. Great job! Kind regards, Sonia
There have been 3 attempts every few days around the same time - 9pm ish. I am home all day after 9:30. I cannot email beauty expert and have called to have my package redelivered at any other time. I finally called Beauty Expert twice and told that I would be re imbursed. Please send me my. Item via Royal Mail as it is tiny and will fit through my mailbox or send at another time. I'm really frustrated. Very disappointed with company communication. I cannot call the delivery service to rearrange as I must go through Neauty Expert and they don't care that I still want my purchase. The fact that Beauty Expert is asking me to review my purchase hence it has not yet been received just goes to show how poorly the communication and awareness of their customer service is. They do not care.
That's great you support FREE delivering to China. That's really COOL!!!! I know you through my friend. We all ordered on your website. It only took one week for her to get the package, but took me almost 2 weeks. Although it's a bit longer, It can be accepted.
Have ordered with this company twice now. Purchased products that I have never used before and been pleasantly surprised with how good they are - particularly at the price. I purchased a mascara that was less than half the price of my usual high end choice of this product and it was actually better! Much cheaper than high street stores and super fast shipping (plus it is free!). Happy to have found this little gem and will continue to use.
I had a bit of trouble with the courier, and one of the packages inside the box was a bit squashed when it arrived, but the contents were intact and I am very happy with all my new Neom products. At least delivery was free, thanks!
Just received my CHI gift set - and the packaging was not very good - lots of junk mail coming with it, no sample products, the outer box of the gift was scruffy and all product were covered in a grey dust. Wouldn't be able to use it as a gift. Not happy with them!
Beauty Expert is an amazing online store for make up lovers. You'll find all the great high quality beauty brands. I find myself browsing through their range for hours! My package arrived very quickly in just three days to Belgium and service was excellent. Definitely using this site again!
Been shopping with beautyexpert for a while. First time, the products went missing, contacted customer service, took a while to sort out the problem, but got the refund without further problems. Second time, fast delivery, great products, great price. No problems at all. Overall, trustworthy website!
Great range of products and very fast delivery but let down by appalling customer service. I had a nightmare with them over a £350 refund it took months to be refunded, and many many phone calls. I was given a paltry £10 credit for the inconvenience and for the expense of phone calls and credit card interest plus the promise of a package of 'goodies' which never arrived.
Need to get the customer service right ...
I've been super impressed everyone I've shipped with Beauty Expert. They have a great range of products and the customer service is excellent. They reward their loyal customers and I intend to shop with them for a long time. Highly recommended.
Anja Behnsch found this review useful
I am usually pleased by the service received from this website and the prices are very good. My experience has been marred by one order that was paid for but never sent out and I only realised this 9 months after the purchase as I was not informed that the order was not fulfilled. The process of getting a refund (I never received an acceptable explanation) was extremely laborious and involved me having to ask twice for it, after being promised it the first time and never receiving it.
It was all sorted out in the end but I would rather not have had to waste my time with all this.
I order a Bliss product from Beautyexpert as they were the best on price and it arrived within a couple of day's - brilliant service, fantastic product range and super fast delivery.
Beautyexpert is the best place to buy all your skin, body, make-up and perfume.
I use Beauty Expert but not often as I have problems with their promo codes and the customer service is so slow in replying the code has expired anyway! They are not as cheap as some other sites I use and are not quick delivery. OK but dont use much
Have ordered many times from here, all products genuine and come well packaged within a day or so of ordering,On my last order i had a problem with a product that had gone out of stock, beauty expert kept me informed the whole time they were trying to get this product for me.After a few days they issued me a full refund, i love their REAL customer care team that actually help you. Would reccommend this company 100%
I often use this site as the prices are good and I am able to exchange my Tesco clubcard vouchers for double their value to use as well. Whenever I have had to contact Customer Services they have been very helpful.
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