I suppose after 5 years of use a burner getting a hole could be expected. Trying to use BroilKings own parts suppliers in France only produced offers of new BBQs. Fortunately I had an address in England to which Bedfordshire BBQ Centre could deliver parts. Their web site was a breath of fresh air after the others I had tried. I now have the parts which I will take back to France and install when I clean the BBQ.
.We had just bought a terrific portable Weber gas barbecue that ran off a small canister. The literature said that parts could be bought to convert it to use a full-size cylinder but our local stockists were unable to help. We went online and found Bedfordshire Barbecues and sought their advice. They were quick, responsive and helpful and we were up and running in a couple of days. Truly cooking on gas!
Bought my Broil King BBQ from Beds BBQ and it was an easy transaction then. 7 years later I have ordered some parts for the BBQ and they came next day. Brilliant service and always seem to have stock to hand. Well done guys
Good friendly service, good product knowledge.
Goods was well packed and arrived undamaged.
Fitted and workd first time.
Just great and helpful will be using them again
I found it easy to assemble. Ended up with one bracket over, think it might be for the rotisserie. It worked after we assembled it but not used in earnest. Survey should come later.
Thank you, I phoned up after looking online as I wasn't sure which model of barbe I have and was helped by a very knowledgeable gentleman. I ordered by phone, all very straghtforward and quick delivery. have saved your details and will definately come to you first in future.
I WOULD JUST LIKE TO SAY A BIG THANK YOU TO ALL CONCERNED .THE BBQ ARRIVED EARLIER THAN EXPECTED .WE SET ABOUT TRYING TO FIX IT TOGETHER ,( WE DIDN.T EXPECT IT TO COME IN SO MANY PIECES !!) ONLY TO DISCOVER THAT THE LID HAD A CRACK IN IT 8((( I EMAILED THE COMPANY AND THE FOLLOWING DAY( AS IT WAS A SUNDAY) I RECEIVED A REPLY SAYING THEY WERE SENDING A NEW LID OUT .I DIDN'T HAVE TO SEND ANYTHING BACK I WASN.T ASKED 100,SOF QUESTIONS AS TO WHY OR HOW LIKE YOU USUALLY GET AND WITHIN 2 DAYS I RECEIVED MY NEW LID!! FANTASTIC SERVICE WOULD HIGHLY RECOMMEND
Placed my order for two spare BBQ burners on Friday. On Saturday I received an email informing me they were being dispatched that day. On Monday they were delivered! Wonderful service. Thank you so much.
After much research online of bbq's and online shops I chose Bedfordshire due to the great and helpful service I received when I phoned them up. As I couldn't see the product in person it helped to have some additional info from the staff. The website and purchase online were very easy, no issues, and delivery was quick - within two days of placing the order. The bbq arrived intact, no damage, and was everything we were looking for. The Broil King Monarch 20 is a heavy unit with proper cast iron grids, , and a large enough cooking surface to feed a group of 5-8 people easily and quickly. It was easy to put together, but I needed the online Broil King instruction video to get the job done. The paper instructions were nearly impossible to figure out. They should include a tool with the kit to tighten the nuts & bolts, not many people have a full toolbox to choose from. We are very happy with our purchase, have been cooking on it every night since it arrived.
I was initially impressed by Beds Barbecue Centre's web-site, which was easy to navigate, with comprehensive information, clear pricing and a wide range of barbecues and related products. I was looking for a build-in barbecue, inset gas ring and a warming drawer and many on-line barbecue retailers don't offer these more specialised items.
Having contacted them by phone I found them friendly, helpful and very knowledgeable about the stuff they sell, which was a refreshing change from some of the competition. I visited their showroom to help finalise my choices and was again impressed by the range of equipment on display and their knowledge of the products. Don't be put off by the slightly rustic premises, because it's what goes on inside that matters.
Having paced my order, they delivered within the promised 2 week lead-in time. There was one query because the barbecue manufacturer no longer included a rotisserie with the product I chose, although this was advertised as included on the web-site. However Beds Barbecue Centre put this right very promptly by delivering a rotisserie of the same spec, at no extra cost. I'm very happy all-round with the service I have had from them!
Spoke to Keith at beds BBQ about 8 months ago- he took the time to listen to what I wanted and recommended 3 BBQ's which would suit my needs. Because of his outstanding customer service I phoned them recently to discuss again and then placed an order for the napoleon P500. The price was extremely competitive. Keith was very knowledgable and explained the pros and cons of each BBQ . In all honesty I wish every company I had to deal with was as good as theses guys. My BBQ arrived exactly when they said it would. The product is outstanding and I am very happy. Just got to figure out how to pay off the credit card now! Highly recommended, don't bother shopping around, great service, best prices, easy transaction. So thank you Keith, I hope you read this and receive credit where it's due.
I ordered Broil King Porta Chef barbecue and the delivery arrived on time. The last piece to be seen during the (short) assembly was the lid......which it turned out had been broken (cracked and holed) at some point in the packin or delivery process. It was useable, but broken.
A quick mail to bedsbbq centre followed by a phone call was met with a very polite and professional response....they could contact Broil King and arrange for a replacement lid to be delivered.
In the meantime they said that I could use the arbecue with the broken lid (if it was safe to do so) and that Broil King would not expect to have the broken item back. This was good in that it was now Friday..and a hot weekend was forecast...and arrived.
I had expected the new delivery to take a week or so...but the new lid was delievered within 48 hours.
My overall impression of bedsbbq is that they cared about the issue (which can happen) and they sorted it out brilliantly.
I will recommend them to others.
I bought a Weber Q300 recently and considered several suppliers advertising on the internet before calling this one. It was nice to be able to actually speak to someone I found their advice very helpful. They were also the only company that did not pretend to be offering the warming rack included was a free "gift".
Good price. Delivered on time. Very plesed.
After a lot of research in to BBQs and deciding on how much I wanted to spend, I found Beds BBQ centre by pure chance. I ended up spending double what I planned to - only because the BBQ I decided on was the best price I could find and came with the extras like a griddle and cover that I would want. Placed my order on a Thursday morning after checking when delivery would be, Friday morning it arrived. With a busy weekend ahead, and what I thought would only be one chance to fire it up, its been used 5 times and have only had it a week!
I would use again and recommend Beds BBQ Centre.
Easy to navigate web site with customer reviews. Good communication, good price and delivered within 72 hours. The barbcue is excellent. Will definitely recommend Bedfordshire Barbcue Center to family and friends.
Bought a very small BBQ part and waited over a week for it to arrive (finally coming via courier). Part itself so light would not have cost more than a pound (max) to post, but charged £5 P&P! Very friendly customer service, wound buy from here again but would check postage first!
I emailed details of the part I required and received no reply so I telephoned to see what the problem was. My email could not b traced so I supplied the details over the phone. The part arrived and the tracking system is excellent, it arrived exactly when it was predicted to arrive.
The part was incorrect so I telephoned and described the problem. I was informed that I would receive a return telephone call informing if the part was still available. After waiting for two days and not getting a call I phoned and was informed that staff were away on holiday but a check would be made and I would receive a call back. After 5 days I am still waiting
I ordered a jar of Butt Rub barbeque seasoning and had it sent to my brother-in-law for his birthday. Bedfordshire Barbeque Centre provided an excellent service at a fair price.
After a lot of head scratching I made a visit to Beds BBQ's early one morning to directly compare the 2 products I short listed, and after the chat with the guys there I settled on the Broil King Monarch. A few later ( when funds allowed) I placed my order on Sunday night and recieved my chosen BBQ on Tuesday. Assembled in just over an hour - Perfect, except for the crack grill plate. One email later to inform the Bedsbbq team, a replacement was sent out directly from the manufacture, without missing out on using my new garden Center piece.
Great advice - great products - great service. Keep it up
Needed a cover to transport the PortaChef Pro that I bought from yourselves. Liked the idea of it being in a bag, makes it easier to transport when going away in the caravan. Anyhow, the ordering process could not have been easier, despite my getting the wrong item, and you speedily sorting that out for me, appreciated. The cover turned up within a couple of days and it is absolutely perfect and will even help for carrying my BBQ to the Cornish beaches this month. From helping me choose my PortaChef Pro in the first place, to building it, adding the Caravan connector to getting me the cover, everything you have done has been carried out with the utmost professionalism. Well done and I look forward to bringing my business to you for many years to come. You also sold me my Broilking and all my family and friends love it, cheers.
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Bedfordshire Barbecue Centre has been trading for over 35 years, we carry the following brands..