Good service and price, but details need to be improved
Ordered a specific item, and was posted a different design of the same item. Pictures on the website showed 2 separate products, and i was posted one that was neither of them! On contacting them i was offered a refund. All i wanted was the item i actually ordered!
EDIT: Having seen your reply, one is a deep square, one is a shallow rectangle, so don't tell me they're the same shape. And the fact you have 2 different pictures for the same item?
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We are sorry, unfortunately manufacturers can change the design slightly of an item without notice, you ordered a cast iron smoke box and although different in design we sent the new one and the sizes are the same.