Parts for a 'mature' Sterling BBQ delivered exactly as ordered, and well packed. Could have been a little quicker overall, but nothing serious. I tried to delay the delivery by one day using a text message option that I was sent, but it was duly ignored and the parts arrived on the original scheduled day. I'll be back as and when necessary.
BBQ was great price and was shipped/received in 24 hours. Sadly the shipment arrived without my BBQ cover which, a week later still has not arrived. Have contacted twice about this issue and was told first time (Thursday) to ring back next week and second time (Tuesday of next week) that someone would look into it and ring me back, they haven't. BBQ currently sat in conservatory (unused) as can't cover it up outside. All in all not a huge issue and at the end of the day it was a great price.
Despite text messages advising of a delivery date, it appeared a day later, but still reasonably promptly.
Part of the order was missing, however, and despite my chasing emails, this has still not been received some weeks later, nor have I recieved any explanation.
quick no fuss service, they had the product in stock and organised delivery within 2 working days. one small replacement product needed was reordered quickly without question.
Fast when buying, Unbelievably slow when there's a problem, The cover size was incorrect on the website, To small for my barbecue. Phoned many times so they could collect the incorrect size cover and refund me. Still no returned call or email. Date of purchase 12/06/13, Today's date 24/06/13 The cover was £69.99 so wanted a refund before i bought one with correct size measurements.
Found the BBQ covers we needed easily on the website, after a general google for the product. Purchasing was straight forward and items arrived quickly, as described and well packaged. Would happily use again and recommend.
Ordered a specific item, and was posted a different design of the same item. Pictures on the website showed 2 separate products, and i was posted one that was neither of them! On contacting them i was offered a refund. All i wanted was the item i actually ordered!
EDIT: Having seen your reply, one is a deep square, one is a shallow rectangle, so don't tell me they're the same shape. And the fact you have 2 different pictures for the same item?
My husband went to our local hardware store to enquire if they could get the part and was told that it would no doubt be cheaper to buy a new bbq. However he left his name and telephone number for them to enquire the price and let him know. To date 9 days later we have still not heard from them.
I went online just to see if I could find it and the service of got was first class and the part required was with us within 2/3 days. Would certainly recommend the site to my friends and it was certainly cheaper then buying a new bbq so now we are just hoping for some good weather!!!!
They wonder why the high street shops are closing and I can now see why as they somehow do not want to bother getting back to people.
Bedfordshire BBQ Centre has a comprehensive range of quality branded products. They supplied me with a Weber OneTouch Original 47cm BBQ in a bundle with Weber accessories: starter chimney, charcoal briquettes, firelighters, weather cover and BBQ tools, at a very competitive price. Delivery was within 2 days of ordering. Excellent.
I found the Bedfordshire Barbecues website easy to navigate and quickly found the item I was looking for. The description was more than adequate for me to make a decision.
Purchasing was straightfoward and secure and the item arrived within the stated time. Communication, via email, with the company company was very good.
The only downside is, that since fitting the replace part to my old barbecue, I have been unable to use it because of poor weather! Many thanks to Bedfordshire Barbecues for such stterling service.
They are fast to take money from you having no item in stock. Offered replacement, it has arrived damaged, took time to get a replacement part.
To date no "free" cover has been delivered (an order was originally placed on 03/06/2013) and I am assuming it is not going to happen.
My order was not fulfilled.
My guess is that the advertisement on the website is misleading and or false, offering a free cover to make me buy then delivering none.
Please correct me if I am wrong.
The order and delivery process was excellent. On assembly of the BBQ, the side tables did not fully engage in the slots no matter how much I adjusted. This was proven on our first use when a plate full of cooked meat fell to the floor as a side table collapsed. The following morning I disassembled again and had to file the slots in the steel brackets in order for the tables to locate in a locked position.
On assembly I also found that the "free" cover was missing. I rang your store on Saturday 1 June and the chap said he would get back to me but didn't. I rang again on Tuesday 4 June and another chap said he would investigate and get a cover to me. Again, I have heard nothing. I had the feeling I was being disbelieved!
Pro22K Napoleon BBQ Charcoal Grill
Found this to be best online price with delivery and free cover. This is a serrious Charcaol BBQ. Not some cheap alternative. My last two BBQ's have been Gas Grills.
Seems burners burn out and rust in a few seasons. This grill is awsome. large cooking area hinged lid. stainless charcaol rack. cast grill is my favorate feature. Worth the money
Really helpful sales staff, prompt next-day delivery, but one item (smoke box) was missing despite being on the packing note. They acknowleged that it had not been included in the package as they couldn't find one when the parcel was made up.
It took 3 calls and 2 emails and a month to receive the missing item.
A telephone call is answered immediately - by a human, no automated messages - and knowledgeable, friendly and efficient.
Regrettably our cast iron BBQ grill grate was damaged in transit, but was replaced instantly with another - no fuss.
Ordered a Swiss grill BBQ from this website as it was the cheapest price we had found for that model of BBQ. Ordered late on a Saturday night and BBQ was delivered at 7:45 am on Wednesday morning. Came well packaged. Had free cover with it too. Website very easy to use and could pay with PayPal which was great. Would definitely recommend this company to friends.
Very competitive price with free cover and recipe book a bonus.
Fast delivery with one hour delivery slot advised evening before.
Outer packaging was damaged and 4 parts damaged, possibly by delivery company.
bedsbbq arranged for replacement parts direct from manufacturer and these were received within 2 days.
Product: Broil King Keg
When you buy a product for £800 off the internet, you want peace of mind that it will be
(a) priced competitively
(b) delivered promptly
(c) properly packaged for transit
(d) you are able to engage with the retailer
This is not the first time I have bought my BBQ equipment from BedsBBQ, having also bought a BK Gas Grill a few years ago. I am happy to say that all 4 of my criteria above have been flawless on both occasions, as well as the many times I have bought peripherals and supplies.
Will certainly use again.
The promptness of delivery and quality of goods was a pleasant suprise.
Found the best price, and the best delivery service. The barbeque was simple to put together, just me in 2 hours. Why people say it needs two or more to put in together, I don't know. It works beautifully, real quality after the previous ones I have had.
The order online went through fine and then next day received a call to say they did not have the BBQ in Black and I could wait five days for a new one or have a different colour the next day. We opted for a different colour and as stated it was delivered next day in perfect condition. A great service from start to finish and very friendly assistance on the phone.
Most impressed with the delivery service, being able to track the package and knowing when it was going to arrive within an hours time slot was really useful. Haven't used the Weber 120Q barbecue yet, but know several people with them who have been really pleased, hence my purchase. It has all gone together well, just needs a sunny day and a few friends now! Looks great, very pleased all round.
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Bedfordshire Barbecue Centre has been trading for over 35 years, we carry the following brands..