I ordered a single bed & mattress on Wednesday evening online (20/12/11), recieved a confirmation e-mail with delivery date for the order of Friday (22/12/11) from 7am to 6pm, to be delivered by Nightfreight. 9am this morning (Friday) Nightfreight wagon pulls up and delivers the bed. What more can I say. I'm off now to put it all together. This was a brilliant bit of online service. Thank you.
I ordered a sofa bed (by Flame) in 2009, the base unit has been replaced, the design itself seems to be faulty if used in any way. Contacting their customer service dept is awful, misinformation, no information, being told things will happen but they don't, refusal to give name or employee number means they are untrackable. I recommend insisting on email communication as then it is documented. The initial delivery drivers could not get the sofa bed in through a standard sized door, so it was re-cheduled, I arranged the door to be removed and when the new driver showed up he said it would go through with door on and it did. I was charged £40 for re delivery, plus expense of man paid to remove door, which he didn't do. Incompetence of the driver, but I paid. A change in customer service management meant all previous records of my complaints were lost, currently going through process for refund.
We ordered an orthopaedic mattress and some pillows for our son. There was a great choice and I rang the order through on a friday at about 5pm. The goods were delivered as promised on tuesday. Really well packaged and exactly as descirbed. Would highly recommend