Bedworld reviews

Bedworld reviews

Good
7.1
from 0 - 10
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Review by confirmed purchaser

Great facade, no foundations!

A great selection of products, a very friendly and helpful sales team, full of genuine promises and assurances.

The logistics departments are somewhat lacking in communication skills, both with their external customers (us) and their internal customers (their own sales team). Two bon-deliveries later we gave up and cancelled our order, which was apparently not delivered to Bedworld anyway!

Again, we congratulate the sales team for their professionalism, but I'm afraid their colleagues have damned them.
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Review by confirmed purchaser

Ahh no more achy joints

Just bought new mattresses fron bed world didn't realise our old mattresses was pass there sell by date what bliss now
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Review by confirmed purchaser

bedworld champy,ony

quick and eyes fast delivery very happy
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Review by confirmed purchaser

Worst company I have ever used and let me down at the last minute.' Never again!

After purchasing an item for next day delivery. The rang me hours later to say they could not deliver the item or no other item. They still took payment and said it would be up to 7 days to refund it. They left it so late to tell me, I could not order from anywhere else. I asked why they accepted the order and some snotty girl said she had no idea and was not her department. Customer service zero out if 10 and attitude appalling..
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Review by confirmed purchaser

Teething troubles, but a nice bed.

I ordered a bed for next day delivery, but it didn't arrive. They claimed it had been delivered and signed for but it turned out that wasn't the case. Getting hold of someone to speak to was very tricky - I recommend always selecting 'sales' if you want to speak to someone on the phone - but when I did, they were incredibly helpful and lovely. The bed arrived in the second time frame we arranged, no problem. Part of it was snapped, but I decided to ignore that, and now it's up I'm really happy with it.
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Review by confirmed purchaser

Never again

Having previously spent nearly £2000 purchasing two beds which I am very satisfied with, I didn't hesitate in ordering a £97 headboard but unfortunately I've been left very disappointed with both the service and the product. When I received the first headboard I was absolutely stunned at the substandered quality, it was chipped scratched and basically coming apart. I contacted Bedworld who arranged a replacement but only after having to email photos as apparently my word wasn't proof enough. When I eventually received a replacement I was even more stunned to fined that this too was just as bad so I refused delivery and contacted Bedworld and asked for an immediate refund, it's been over a week and as yet I still haven't received it...to me after sales is as important in a company as sales and from my experience Bedworld needs to improve greatly in this department.
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Review by confirmed purchaser

Poor and misleading advertising, and unreasonable.

The item was delivered to a child, then when I realise it was not what I was expecting I was expected to pay £79 to return this item.
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Review by confirmed purchaser

late, parts missing. drivers friendly.

Unfortunately beds nearly three hours late. when opened beds found wheels missing on one of them. web site and payment was easy to use
had choice of delivery dates even though they rang next day and we had to change the date.
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Review by confirmed purchaser

Well priced, good service

£30 cheaper than a shop that thought they were giving a good deal, quick delivery, when they said they would and within a set time when they knew when the delivery was likely. No problems at all and a very nice bed.
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Review by confirmed purchaser

poor delivery

i brought the bed for my son which was delivered to his house. The mattress was in good order but the black hessian material under the base was ripped and also the guys who delivered it didn't even offer to take it upstairs instead they just dumped it in the living room. i wouldn't buy a bed from here again≥
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Review by confirmed purchaser

Can't better Bedworld's service.

True to their word the bed was delivered the next day. Ordered at 11am Wednesday and delivered to my home before 11am Thursday, less than 24 hours. Delighted with the bed and headboard, though I would advise anyone buying bedside units or chests of drawers to pay the bit extra and buy them assembled if that option is available. Five stars well deserved for this company.
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Review by confirmed purchaser

Great bed at a Great price

Delivered as promised got a courtesy call 1 hour before delivery and take up stairs as well, super service
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Review by confirmed purchaser

Delivered on time, kept in contact, good comms all around.

The customer service was really good. The delivery was on time. They kept in contact through out the process. I would have given them 5 stars save for the fact that they send the wrong manuals with the product for assembly.

I would recommend them to others and I will definately use them again.
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Review by confirmed purchaser

The worst customer service I have ever experienced

Ordered next day delivery-next day delivery offered. They phoned and said they couldn't do it. Booked it in for another day but I phoned and changed it to Wednesday. The woman was very unfriendly and just said they changed it to Wednesday almost complaining. Then I get a phone call saying it had been delivered on the original day when no one was at home! Awful service
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Review by confirmed purchaser

undeliverd

After three attempts to deliver, once returned to warehouse and twice not on the van, I cancelled the order.On the plus side they did refund my payment without any problem.
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Review by confirmed purchaser

Appalling

Provided good not of a merchanble quality and refused to remedy the problem
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Review by confirmed purchaser

Good company delivered on time and responded to the questions raised immediately.

I ordered the wrong size mattresses and once I realised I emailed the company to make them aware I wanted to cancel the order but would order two more mattresses of the correct size. I had an email the next day cancelling the order and the correct mattresses arrived two days latter. Excellent service and good quality product. Would recommend them to all my friends and colleagues.
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Review by confirmed purchaser

Fast delivery, poor quality

Speedy delivery and arrived within the time slot specified - but we are disappointed with the quality and service. The bed is scuffed and slightly broken in places, a small part is missing and the delivery men were slightly sullen. All in all, you you get what you pay for but we probably won't use this sure again.
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Review by confirmed purchaser

Excellent service and value for money.

We bought a headboard and are very pleased with it, albeit a very slight dent on the top but doesn't show now it is connected to the bed. An easy to use website, good quality and excellent value for money. Delivery was very prompt and was delivered by a very pleasant man. Very happy and would definitely use you again. Many thanks.
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Review by confirmed purchaser

Remarkable

I would recommend bed world to anyone they are curtious friendly and on the ball the staff are so friendly and very helpful. The next bed I will buy will definitely be from them. LONG MAY THEY REIGNo

Bedworld Beds & Mattresses

Free Delivery

All our products come with free delivery.

Next Day Delivery

We have thousands of products available for next day delivery or day of your choice.

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About Bedworld

Bedworld online leading bed and mattress retailer. With thousands of sofa beds, leather beds, metal beds, wooden beds, kids beds and divan beds in stock with free next day delivery.

Visit Bedworld

Contact Bedworld

Write to: staff@bedworld.net
Call us on: 01977 669698
We live here: Calder House
WF10 1BJ Castleford
United Kingdom

Category

Bedworld is ranked 86 out of 107 in the category

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