Everything was exactly as claimed on the website. Delivery was prompt and with required facilities. Unit was supplied with everything required for fitting. Even my plumber commented on how everything was supplied. Excellent service, will use you again.
I would recommend Bella Bathrooms to anyone. I have been a self employed plumber for many years now and have dealt with all the big players in the business and can honestly say that no other company has given me the service, great prices, and quality that I have had with Bella Bathrooms, and that's as a cash customer, not "trade discounts". I will be more than happy to deal with BB again in the future.
Have bought items from bella bathrooms on two occasions. Ordering is easy either online or by telephone.
On the telephone plenty of information and advice given about the delivery.
The person you speak to is very pleasant and helpful.
Good arrive as promised with no problems.
10/10 for customer service.
Would order from them again.
Excellent customer service from the initial purchase of their products, the delivery service which happened when promised even to the extent that they made sure the goods arrived directly after our return from holiday through to the excellent products that were delivered.
Ordered 1pm on Thursday, delivered before 9am on Friday. I don't believe any other company could better this.
Order was complete. Value really outstanding, I have compared the prices with same goods at other companies, and none came anywhere close.
I have no problem in recommending BellaBathrooms to anyone.
I purchased a shower at a fraction of the cost elsewere, I have already highly recommended Bellabathrooms to several friends, and will definately use them again, the service was very good ,the staff really friendly, and as i mentioned once but will do so again the prices are absolutely fantastic!!!!
I ordered a towel warmer which was delivered within a couple of days. Sadly I had to return the original towel warmer due to a fault but the quick and helpful service with that from Customer Services was excellent. I re-ordered the same product which again was prompt in its delivery and is now looking fantastic in my bathroom.
Your terms and conditions (tell me if I'm wrong) state that the carriers will allow 15 minutes for me to check the item delivered.
When I asked them if they would I was told no, they never do that.
My only option was to refuse delivery.
It was deliver and go for them.
Your conditions state that I cannot sign as "received but not inspected".
The packing box was undamaged all was ok, BUT....................
you have made me think on about future ordering and being unlucky with damaged items.
I would be pleased to hear your comments as you have been recommended to me - and I am happy with my order.
When my Toilet first arrived at glance appeared to be in good order as I received it from the delivery firm, only to find when I remove the toilet from the box weeks later that the lower part of the cistern had been damaged. In my opinion damage consistent with a forklift truck fork (the pictures show this).
Bella bathrooms stated that because I had not found the damage during the delivery time. Nor had I reported the damage up to 48 hours after receiving the unit as the T&C's were firmly pointed out to me, therefore Bella bathrooms told me there was nothing they could do. I was told the damage was probably done in transit and 48 hours after the goods are delivered and signed for the insurance is no longer valid.
I hoped that Bella bathrooms would act in good faith to a customer to rectify this problem outright but after many phone calls and discussions half the Delivery cost was offered to me.
Take advice that if you don’t check every inch of your product on delivery to your home, it may tough luck later on, For me about £100 of tough luck.
Ordered last week on Friday, money was taken on Monday, it has been 4 days since the money was taken from my account and there is no news for my delivery not a dispatch email notice.Tried to call, no one answer the phone, what a disappointed service. I really need my new shower.
I ordered a great shower at a reasonable price. The only problem was that the customer service representative said it would take two days to deliver and it couldn't be delivered sooner. Unfortunately, it arrived the following day which meant no-one was at home to receive it and it was a big hassle as I had to pick the parcel up from the local postoffice the day after and had to wait until 9 am when it opened. That meant I was late for work...It would be good if more accurate delivery information is provided.
Another supplier had let me down, sending one part of the tap order (bath) out and then on the day the plumber was installing the bath telling me the basin tap stock was discontinued!
Bella Bathrooms had the same model and were able to send out same day, arrived the next day.
Got me out of a hole.
Will use again
I needed a new shower pump and Bella Batrooms offered a very good price and immediate delivery. The goods arrived the next day very securely packed.
I could not have wished for more.
Really good service. The items were as described and in excellent condition and arrived when they were supposed to.
The only niggle I have is that although it is made clear that the goods must be inspected on delivery and this is stated on the delivery note, the driver is under such time pressure that he wasn't at all keen for us to do this. The idea that we could have taken 15 minutes is ludicrous.
After ordering the high gloss bathroom furniture I was very impressed with the speed of delivery - also the cabinets were made up - not flatpacks. Installation was no problem and the finish of the products was all that I wished.
Eighteeh months later one of the parts of the soft closing wc seat mechanism malfunctioned and I approached Bella Bathrooms to organise a new seat.
They were so quick to organise a replacement - even after so long - and followed on the contact to ensure I was completely satisfied.
Would recommend them to all.
I recently purchased a new shower pump from Bella Bathrooms (Stuart Turner Monsoon 3.0). the price was really good and even beat my mate's "trade" price (he's a plumber).
The phone was answered by a very friendly lady who had all the info I needed. It was posted out to me for next day delivery, again at a bargain price.
I highly reccomendations Bella Bathrooms for Price, Range and service.
I ordered a specific shower pump advertised on line from Bella Bathrooms, paid the carriage and thought all was okay.
I was supplied a different pump, which I could have bought for £13 cheaper and had free carriage from a different supplier.
Thinking I was given the wrong one (which later turned out to be the right one, but the wrong model) I contacted Bella Bathrooms and was fobbed off with a "you get what we send you" attitude, and if it's wrong, it's down to you, which did not inspire my idea of great customer service. (Even to the point of me researching what Trading Standards approach was).
The shower pump's manufacturer was contacted and stated the pump we were sent would "do" the job, and was indeed the suitable one.
So what is advertised on line, in my experience, is not what I ordered.
I should have gone to the different supplier and got it carriage paid and £13 cheaper.
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