This is the 2nd time I have ordered from this company...the first time I was living in australia and had my order within 10 days,now I have just had my order sent to sweden and had this within 1 week! I used the online chat with a question about the swimwear I was ordering and my query was answered quickly and efficiently. I will continue to use this company for the exceptionally good customer service and speedy delivery!
I have been a customer of Belle Lingerie for many years and cannot recommend them highly enough. I have never had an issue with delivery, items arrive quickly and on the one occassion I needed to send some back (I had ordered the wrong size...!) it was dealt with quickly and efficiently. There is also a great selection of items and I wouldn't buy my lingerie anywere else
I am a repeat customer of Belle-Lingerie and have bought items from them for the last four or five years. They sell quality brands and bras that actually fit.
I had an order arrive today that I bought yesterday, which is on par with companies like Next.
I recently placed my 2nd purchase with this company and still have not received my order. When I contacted them about this they told me it would take up to 28 days to receive my purchase! This information is not shown ANYWHERE on there site. I told the customer rep that info like that should be on the site. Then she proceeded to argue with me, when I complained about the lack of information for shipping overseas. Then when I said something about it taking a month to get my order she tried to say it doesn't take month after having literally told me herself it takes up to 28 days. Last time I checked that is about a month long! The argument went on until she abruptly ended it. As a former retail manager I never would have treated a customer like this. I never would have told them one thing and then denied having said immediately afterward! I will never order from them again and will be cancelling my account with them.
I absolutely adore this company and website shop. I have now done lots of orders simply because they give a superb and super-fast service, which i feel is one of the most important factors. They carry superb stock and cater for those of us who have a fuller bosom !.......I particularly adore the swimwear rainges. AND......whats more.....if you want a sale that really is a true sale, then this is the place to get your undies.........at a true sale half price :) Liz G, Horsham
I was still working out my proper bra size, and happened upon Belle Lingerie when searching online to buy the Panache Jasmine bra in a certain size.
Very easy to order, shipping was very fast and the bra arrived yesterday. It's everything I hoped for and more.
Recently ordered a couple of sets, realised after payment that one item wrong size, phoned, got straight through and the right size was sent out the same day.
Delighted with my purchases, great to see such a range in my favourite styles and my size in stock.
Much cheaper than anywhere else I've bought similar and great service. Will definitely be back!
Belle Lingerie stock all of my favourite lingerie labels, and really do have beautiful, high-quality products. However, their greatest assets are their amazing, friendly staff, who will - and have for me - bent over backwards to help. Well worth having a browse on the website, safe in the knowledge that the staff will be happy to help with any problems, issues or questions. I'll be making an order for some new bras after payday - Perfect!
I recently bought a bra from this company...through my own fault i ordered the wrong design..plunge instead of full cup..the order arrived promptly through my mailbox but on trying it on the fit was awful on me, i emailed saying i had no access to a printer and asked how i could return without a returns form..waited three days to be told basically..download one..i sent a return email asking had they even read my email???and thanks for the "limited help"..i then received an email from <private data removed> who stated i could send it back with an note and if i continued to be hostile" to her staff, they would ignore me...i returned correspondence asking why it was considered hostile for asking a valid question as i felt unlistened to therefore it was no help at all, return email from them was ...send it back with a note inside..and record deliver the package and once again refrain from being hostile...:|.. funny how they now wanted it record delivery when they indeed don't record deliver the stuff sent out to me, i now will not send it as i refuse to pay for recorded delivery and really feel distrustful that if i don't do this, they just won't have received it ..i tried on several occasion's to call them or use the online chat..online chat was always "down" and a telephone never answered.. it seems in a nutshell to me that if all goes well and belle lingerie receive praise and adoration..all is well, however if a problem occurs they will deal with it in they're own sweet time, and without really reading what is written just send back the bog standard answer.. if this is how customers are treated when there's a problem, good luck with return customers...delivery speed 10/10...cash taken from you're bank account speed 10/10..customer service -0/10. Good luck <private data removed> with always treating people in this manner, you're awful.
Angela Falls found this review useful
I've ordered several times from Belle Lingerie and can say I can highly recommend! It's great to be able to order my size (which is tricky to find in the high street) in nice brands and at decent prices, in both underwear and swimwear. If anything has never fitted or not what I expected then they have happily refunded or exchanged,, my choice of online lingerie/swimwear store without a doubt :)
Living in Japan it's really hard to find bras in my size. There's an import shop in Tokyo but they inflate the prices hugely and take up to 2 months to ship! Thank goodness for Belle Lingerie, who have great prices on a surprisingly large range of bras in my size. Shipped promptly too :)
Great service and good advice from online staff who answered my queries regarding underwear and bra sizing.
Very pleased with my purchase it's a lovely item. Will be reordering soon as it's cheaper than high street stores and convenient. Fast delivery times too.
I bought a swimming costume from this company and have worn it about 12 times. Despite always handwashing after wearing it has worn and gone see-through! They refuse to see this as an issue telling me extremely rudely that the returns period is 28 days. I tried to explain that the item was faulty and the 28 day period is for returning by choice. They were very rude in thier emails informing me that they would not take my query any further. I am disgusted by thier service so I urge you to buy from Bravissimo instead who gaurantee thier costumes for 6 months! Do not use this company!!!!
I am changing my review from a one to a three. It appears that an employee from Belle Lingerie was blogging my personal information. It's not fair to the company to be responsible for what an individual has done. Belle Lingerie also refunded my purchase which I did not request. They have unsubscribed me from their catalog as I requested. I forwarded them communication I received from a random blogger and the owner said he would look into it. I will communicate what I have written here to Ebay. This was a negative customer experience that snowballed unnecessarily.
I ordered a couple of items and over a month later have still not received them. I have asked repeatedly for a refund & proof of posting, both of which they are refusing to supply. Having got advise from Police & Trading Standards I am preparing to take the matter to court if I don't receive my refund by a fast approaching date.
I'm sure they're very good if everything goes smoothly but in my experience, this company has behaved despicably.
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