Belle Lingerie reviews

Belle Lingerie reviews

Good
7.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
25 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fine until you have a problem

I was very pleased with the company up until the point at which I had a problem. My 2 month old bra started to come apart at a seam in the middle and actually injured me so, I spoke to somebody who said to fill in the returns form and return it which I did. This was the start of a 2 week wait where I was starting to question whether my bra had reached them safely having heard nothing. Imagine my delight when I am given a parcek by the postman with a bra inside it, I open it thinking oh good they've sent me a new one to replace the faulty one. Alas I was misguided. Inside the parcel was my old bra and a rather screwed up note saying that unfortunately they couldn't replace or refund it because it was too long since my purchase and given the condition of the bra, they didn't feel the care instructions had been followed. This is a bra that was falling apart having been worn a handful of times and washed (handwash as per the instructions) once. I would question which instructions it is they feel I hadn't followed. I do not expect a bra that costs over £20 to fall apart within 2 months and I certainly do not expect to be told it can't be replaced for such pathetic reasons. I will most certain not be shopping from this company again and I would strongly advise anyone else against doing so.
www.belle-lingerie.co.uk

Reply from www.belle-lingerie.co.uk

Unfortunately the item had not been cared for as per the care instructions and was returned to us in a very poor condition. The item was refused by the Manufacturer and returned to the customer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very happy with Belle Lingerie

Just had to write and tell you how pleased I am with my new Freya purple, polka-dotted tankini. I had the same suit in red, but having lost some weight, I needed a different size. I knew the quality would be excellent, but had no idea it would fit so well. Seriously, if my tankini were a man, I'd marry it, that's how much I love it! Don't even get me started on how fast the shipping was - I'm beyond impressed :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Arrived within 24 hours

Very happy thank you. Received my order within 24 hours.

Would use again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

EXCELLENT SERVICE

Products arrived promptly and were just as
advertised. Couldn't be happier
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

EXCELLENT SERVICE

excellent service happy to recommend and happy to buy from again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service!

This is the 2nd time I have ordered from this company...the first time I was living in australia and had my order within 10 days,now I have just had my order sent to sweden and had this within 1 week! I used the online chat with a question about the swimwear I was ordering and my query was answered quickly and efficiently. I will continue to use this company for the exceptionally good customer service and speedy delivery!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service, reliable and great products!

I have been a customer of Belle Lingerie for many years and cannot recommend them highly enough. I have never had an issue with delivery, items arrive quickly and on the one occassion I needed to send some back (I had ordered the wrong size...!) it was dealt with quickly and efficiently. There is also a great selection of items and I wouldn't buy my lingerie anywere else
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fab service and excellent products

I am a repeat customer of Belle-Lingerie and have bought items from them for the last four or five years. They sell quality brands and bras that actually fit.
I had an order arrive today that I bought yesterday, which is on par with companies like Next.
Fab!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

piss poor customer service

I recently placed my 2nd purchase with this company and still have not received my order. When I contacted them about this they told me it would take up to 28 days to receive my purchase! This information is not shown ANYWHERE on there site. I told the customer rep that info like that should be on the site. Then she proceeded to argue with me, when I complained about the lack of information for shipping overseas. Then when I said something about it taking a month to get my order she tried to say it doesn't take month after having literally told me herself it takes up to 28 days. Last time I checked that is about a month long! The argument went on until she abruptly ended it. As a former retail manager I never would have treated a customer like this. I never would have told them one thing and then denied having said immediately afterward! I will never order from them again and will be cancelling my account with them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic stock, fab prices and fab for the fuller figured lady ! :)

I absolutely adore this company and website shop. I have now done lots of orders simply because they give a superb and super-fast service, which i feel is one of the most important factors. They carry superb stock and cater for those of us who have a fuller bosom !.......I particularly adore the swimwear rainges. AND......whats more.....if you want a sale that really is a true sale, then this is the place to get your undies.........at a true sale half price :) Liz G, Horsham
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good, fast service & delivery

I was still working out my proper bra size, and happened upon Belle Lingerie when searching online to buy the Panache Jasmine bra in a certain size.
Very easy to order, shipping was very fast and the bra arrived yesterday. It's everything I hoped for and more.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Stock a great range, superfast delivery

Recently ordered a couple of sets, realised after payment that one item wrong size, phoned, got straight through and the right size was sent out the same day.
Delighted with my purchases, great to see such a range in my favourite styles and my size in stock.
Much cheaper than anywhere else I've bought similar and great service. Will definitely be back!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Beautiful lingerie, extremely helpful staff

Belle Lingerie stock all of my favourite lingerie labels, and really do have beautiful, high-quality products. However, their greatest assets are their amazing, friendly staff, who will - and have for me - bent over backwards to help. Well worth having a browse on the website, safe in the knowledge that the staff will be happy to help with any problems, issues or questions. I'll be making an order for some new bras after payday - Perfect!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgusting attitudes should a problem arise

I recently bought a bra from this company...through my own fault i ordered the wrong design..plunge instead of full cup..the order arrived promptly through my mailbox but on trying it on the fit was awful on me, i emailed saying i had no access to a printer and asked how i could return without a returns form..waited three days to be told basically..download one..i sent a return email asking had they even read my email???and thanks for the "limited help"..i then received an email from <private data removed> who stated i could send it back with an note and if i continued to be hostile" to her staff, they would ignore me...i returned correspondence asking why it was considered hostile for asking a valid question as i felt unlistened to therefore it was no help at all, return email from them was ...send it back with a note inside..and record deliver the package and once again refrain from being hostile...:|.. funny how they now wanted it record delivery when they indeed don't record deliver the stuff sent out to me, i now will not send it as i refuse to pay for recorded delivery and really feel distrustful that if i don't do this, they just won't have received it ..i tried on several occasion's to call them or use the online chat..online chat was always "down" and a telephone never answered.. it seems in a nutshell to me that if all goes well and belle lingerie receive praise and adoration..all is well, however if a problem occurs they will deal with it in they're own sweet time, and without really reading what is written just send back the bog standard answer.. if this is how customers are treated when there's a problem, good luck with return customers...delivery speed 10/10...cash taken from you're bank account speed 10/10..customer service -0/10. Good luck <private data removed> with always treating people in this manner, you're awful.
www.belle-lingerie.co.uk

Reply from www.belle-lingerie.co.uk

Yes, we had to ask the above customer to stop emailing abuse to our customer services The emails were aggressive, rude and our staff were offended.

Our online support is online during the hours stated on the website, and our telephone line is open during business hours and we have not received one phone call (or answer phone message) from this customer regarding her return.

The Manager at Belle Lingerie in the end had to cease communication with the customer by advising we would not be responding to any more of the emails.

We always try our best to resolve any problems, but on this occasion due to the nature of the abusive emails we did advise the customer that we would not respond to any further emails.

With regards to the customer's follow up comments, our company policy protects staff from abuse online or on the phone. Sadly, we had to implement the policy with this customer.

Unfortunately many customers only review what they consider to be a poor experience, and hardly ever review a good experience. We have 1000's of very happy customers each month and 99.8% customer satisfaction. Below are some reviews from our lovely customers

Just wanted to say a huge thanks for the speedy delivery of my tankini order. I ordered Wednesday night from New Zealand and it was here on Monday morning. Can’t beat that! I had looked through plenty of websites for the style in my size and I’m glad I discovered you. Will definitely shop again!

belle-lingerie sells the BEST BIKINIS I have ever found! Usually trying on bikinis is an all day task but with the friendly help they offer I was able to find my exact sizes and purchased four online and they ALL FIT PERFECT! I was able to find size E bikini tops and size small matching bottoms which is so hard to find anywhere else and the selection was so amazing I finally had to MAKE myself stop at just four suits but I will be a lifetime customer. Shipping was super fast and well packaged and I live in the USA. Going to tell all my friends to order from Belle-lingerie UK. Better service than a department store and much better selection! THANK YOU!!!!

Belle-lingerie in todays market place is quite unique. It gives its customers a professional service and a confidence to deal with the Company.

I have used Belle-lingerie over the last couple of years and not once have I been disappointed with the supply and procedures. Immediately on placing an order I get confirmation and a reference number. The money is taken from my account and the orders always arrive withing one working day neatly packed and also with instructions should a return be necessary.

I have only had to return one item and that was my most recent order. I ordered a swimsuit but it was too small. I packed it up straight away and sent it first class with my reasons for return. Within 2 days of posting I had acknowledgement by e-mail that it had arrived at Belle-lingerie and that a refund had been made to my account. Pretty good I would say. What a pleasure to be able to make hassle free purchases.

orderded on sunday evening,email on monday advising item in despatch,item delivered on tuesday.all for free delivery too what fantastic service.always very happy with belle products and service.will always recommend belle lingerie for quality, speed of delivery and ease of web site use
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great to find the right size at a decent price

I've ordered several times from Belle Lingerie and can say I can highly recommend! It's great to be able to order my size (which is tricky to find in the high street) in nice brands and at decent prices, in both underwear and swimwear. If anything has never fitted or not what I expected then they have happily refunded or exchanged,, my choice of online lingerie/swimwear store without a doubt :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

just what I needed!

Living in Japan it's really hard to find bras in my size. There's an import shop in Tokyo but they inflate the prices hugely and take up to 2 months to ship! Thank goodness for Belle Lingerie, who have great prices on a surprisingly large range of bras in my size. Shipped promptly too :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb online support and lovely items

Great service and good advice from online staff who answered my queries regarding underwear and bra sizing.

Very pleased with my purchase it's a lovely item. Will be reordering soon as it's cheaper than high street stores and convenient. Fast delivery times too.

Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful, awful service and poor quality!

I bought a swimming costume from this company and have worn it about 12 times. Despite always handwashing after wearing it has worn and gone see-through! They refuse to see this as an issue telling me extremely rudely that the returns period is 28 days. I tried to explain that the item was faulty and the 28 day period is for returning by choice. They were very rude in thier emails informing me that they would not take my query any further. I am disgusted by thier service so I urge you to buy from Bravissimo instead who gaurantee thier costumes for 6 months! Do not use this company!!!!
www.belle-lingerie.co.uk

Reply from www.belle-lingerie.co.uk

Unfortunately the customer purchased this item in early April and has worn the item constantly since then. The material would only thin if the item had not been taken care of (i.e chlorine from swimming pools). The customer demanded a refund after 3 months and this was not something that we could offer. The customer was very insulting towards our staff and threatened to leave negative comments all over the internet if we did not do as she said. Unfortunately we could not accept the customers threats. If an item is faulty we would always accept a return, however if a customer damages an item after 3 months due to how the item has been taken care of we can not offer a refund.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fabulous all round service

I ordered an item on Friday and it has already arrived, beautifully wrapped. An effortless and excellent all round service.

www.belle-lingerie.co.uk Details

About this company

Designer lingerie and sexy underwear from Belle Lingerie. We are a designer lingerie store selling top brands like Fantasie, Freya, Panache, Wonderbra plus much more sexy underwear.

Visit Belle Lingerie

Category

Belle Lingerie is ranked 8 out of 21 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.