After ordering our Airflow 5000 king size mattress and Divan, I was nervous reading the list of bad reviews of Bensons for Beds, so much so I was tempted to cancel my order.
We received a planned delivery date from them,which was unsuitable at the time as we were on holiday. After calling and speaking with one of the sales representatives Joanne, who was very polite and friendly, she rearranged a delivery date for when we were back. This was followed by an email confirmation, and I thought so far so good.
Prior to the date of delivery I was sent a text message of when my delivery would take place and between what time, 7am-1pm. This is not the greatest window and with it being a weekday my wife had to wait in. On the delivery date, I was called by the delivery driver who again was very polite telling me he would be at the house within 30mins. This was at 9:10am.
The delivery men were very pleasant to my wife and assembled the bed without any mess or damage clearing all remaining rubbish. Top marks!
So far we have no issues with the bed, in fact I love it! I suppose it does depend on who you deal within the company and which delivery men you get, but I am please to say my experience has been very good. I would recommend Benson for Beds to anyone. We purchased our bed online and it was delivered within 2 weeks of ordering.
Hopefully these comments will put other potential buyers at ease!
The experience we have encoutered with Benson for Beds has been exceptional. From walking in the door and getting a first class service at the Blackburn Store, to crawling into my fab new bed the day it was delivered.
We were able to try the different mattresses til we found one to suit and we were given some really helpful advise about the products available to us. We made our purchase and given a delivery date of just over 2 weeks away. The delivery date arrived and so did our new bed and mattress. The day after delivery I was called by the store to check everything had gone ok and that we had received everything we should of done (1 bed, 1 mattress, 1 duvet, 4 pillows & 1 mattress cover).
I would definately recommend the company and would have no reservations about using them again. I'm just glad i didn't read all the reviews before buying from them as i possibly wouldn't of bothered but i'm so glad i used Benson for Beds. 5 star service and experience, thanks.
I bought a mattress and was 1 day over cancelling and are charging 20per cent even for delivery that even is not getting delivered worst customer services ever and sales staff in shop were very unhelpful I would never recommend this shop to anyone ever
I'm quick to moan if things go wrong, so feel obliged to say Bensons for Beds were excellent for me. I panicked when i saw the comments online, but fair play they delivered on time and the correct product. Delivery men were careful not to make a mess and put the bed together quickly.
Ordered double bed and a king size mattress from Bensons Carlisle. Bensons delivered a double bed and double mattress (loading error in warehouse). One phone call and 2 days later mattress was swapped for a new king size one. Overall dealings with Bensons pretty painless even though they did mess up. They even refunded delivery due to inconvenience caused.
I bought a bed from Bensons for Beds in Burnley recently and experienced the best customer service I've ever had!
Arriving at Bensons for Beds at the Anchor Retail Park in Burnley we were met by Dawn and Ibrahim who were fantastic! They immediately offered assistance, and when I explained we were after a bed but not sure what we wanted Ibrahim immediately took us through the step-by-step process (as displayed simply on the walls) of selecting the mattress firmness, size of bed, pillows etc. Their approach was great - courteous, friendly, helpful, and hands-on in the sense that they were encouraging us to lie on different mattresses and they were getting out different pillows for us to try. Throughout the process they were extremely open and honest about the popularity of various beds, and what type of bed / pilow they advised based on our sleeping positions.
Overall extremely chuffed with their helpful and efficient customer service, and the value for money we received. Highly recommended!!
We bought a bed with mattress that seemed comfortable in the shop, unfortunately it turned out to be too hot. We decided to return it based on our statutory rights as we believe it was not as described (it said "cool" on the label). The customer service has been very unhelpful, they do not listen to your arguments and do not reply to your questions. Bensons collected the mattress just because of their own mistake. We are still arguing about the refund. The delivery men left dirt marks allover the walls. Bensons has offered no solution to this, instead, they did not answer to my letter at all.
Without a doubt, the worst company I have ever dealt with. I have experienced significant quality issues with the Sandringham TV bed that we purchased from Bensons. It took 10 calls for customer service (hahaha) to actually do something to address my issues. Note - they never call their customers back. Every call was initiated by me. The engineer that they arranged to attend agreed that the tv lift mechanism was indeed faulty. Two weeks later and Bensons hadn't called following this visit - so rang them to ask. They stated that they had the report but just needed to check on what they would do next. We'll call you tomorrow. A week and a half later with no call. Call them back to be told the bed is now discontinued. My choices - wait until June for the replacement. Have a refund. I will have the refund thanks as I have had it with this company. I will never buy anything from them again.
We wanted a distressed leather sofa bed and found the ideal one at Bensons for Beds. It was reduced, so we bought it without hesitation. We ordered it over the phone, and were told we could have the sofa bed delivered in the evening as we both work full time. We received a confirmation text but instead of stating evening delivery, it said that the sofa bed would be delivered between 7am and 1pm. We contacted them to re-arrange but they just said they'd "made a note" and were unable to change it. They wouldn't offer us weekend delivery and made out like we worked unusual hours (we both work 9-5:30). We had to ask my partners dad to take a few hours off work so the sofa could be delivered to our apartment. We gave Bensons his mobile number in case there were any problems. I have bad knees and my partner has a bad back and Bensons don't set up sofa beds, but were told attaching the legs would take "five minutes". On delivery day, my partner received an abundance of phone calls from the delivery driver saying he was on his way and was then outside, so Bensons clearly didn't pass his dads mobile number on to the delivery driver.
After returning home from work, we struggled to get the sofa bed out of the box, plastic wrapping and the foam covering the legs became stuck (it's still there now, we can't get rid of it). When we took the plastic off, we could smell how cheap the imitation leather was. After a day at work, I was looking forward to this "five minute" set up time we had been told about, yet an hour later I was still trying to screw the legs on. You need to use an alan key and a spanner at the same time, but with the sofa cushioning being in the way of the screw holes, they were pretty much impossible to reach and I've only been able to tighten 10 of the 16 screws, so I'm scared to sit on it!
When you buy a sofa bed, you intend to use it as a sofa and a bed. As a sofa, this is uncomfortable and as a bed, this is also uncomfortable. Hardly worth the £300 we paid for it plus the £40 delivery charge (which really should have included set up).
I bought just under £600 of mattress and pillows from Bensons for Beds. I wanted to return one of the pillows but was told that "company Policy" dictated that they do not accept returns on "Health and Hygiene" grounds.
The staff were only able to quote "Company Policy" and would not give a sensible answer to my questions given that the pillow in question was unused. Essentially looking at their "Refund Policy" or (lack thereof) it looks like once you have paid, that's it. No refund, Nor returns, No exceptions. A thoroughly disappointing and disgusting attitude to take given that the goods were in their brand new condition, unused and I had spent as I say around £600.
Fingers crossed these muppets go bang like their other high street buddies and we can see the return of good quality customer service from independents.
We bought a new "Sleepmasters" double bed from Bensons in Reading for £459 and upon delivery we discovered that one of the drawers in the base was unusable - jamming every time it was used. It was impossible to take one of the drawers out as it just came off the runners every time the drawer was inserted. Closer examination revealed that the base was made of thin gauge wood which was simply stapled together and as a result the structure flexed unacceptably when moved. In short, it was cheap rubbish of inferior quality.
Bensons offered to replace the base, but upon discovering the build quality issue we called their customer service department to complain. We were told that if we accepted delivery of the new base then we would effectively be signing that the product was received in good order and as such we our be waiving our legal rights to pursue a claim or get a further replacement. I pointed out that we would be unable to check the base until it was all unpacked and constructed - but that apparently made no difference. We are now in a position where we have a flawed quality bed and no real solution to the problem. When I mentioned that I want a refund the phone line went very quiet indeed.
I cannot recommend this company or their poor quality products. Best avoid them and their miserable customer service.
I have made a video which shows the awful quality of this bed and will be posting that on You Tube later on so that other people will be able to see the appalling quality of Benson's beds for themselves.Serve them right for treating their customers with such contempt.
I bought a (£600+) mattress from them in 2010 (order 222******) ...it spent the best part of a year in storage...so has only had about a years use...it sags on both sides of the bed...when lying on it .. it feels as though you are lying in a trough , and has a ridge down the centre of the bed !!
On contacting customer services i was told to email them photos..this i did , then i waited and waited for a reply...after numerous requests for an answer i repeatedly emailed them until eventually i received an email from them saying they had my email but no photos...(guess this is their delaying tactics...hoping you get fed up) I repeatedly resent the photos without reply...some 2 weeks later they replied saying it looked to them as though the mattress was heavily soiled (load of nonsense...there are no marks on it whatsoever..) and as such they would be taking no further action !! I rotated the mattress (top to tail) so that the light from the window showed the so called 'soiled area ' better ..and even the blindest customer service rep could then see it was 'soil' free and that is was the pattern / hollows that were giving that effect...retook photos and again emailed them....guess what ...NO REPLY !!...If you read this Rebecca Davies of customer relations...GET YOUR ACT TOGETHER !! and to anyone else reading this ..DON'T BUY A BED FROM BENSONS...they are RUBBISH !!
Mathew found this review useful
I bought a mettress from Bensons for Beds about three months ago, it was delivered on time and they also phoned me half an hour before delivering. The mattress is good. My experience was OK but I do not know what would have happened if I needed to return the item.
Sometimes things go wrong and then we are quick to give bad reports about it but when things go as planned we don't give praise where it is due. Having ordered a bed from Dreams and had four delivery dates which they never met and then to find out the bed wasn't even in the warehouse, I was worried it might happen again when I ordered a new bed from Bensons for Beds. I needn't have worried, I was given a delivery date when I ordered the bed and the bed was delivered, on the stated date and put together where I wanted it.
Thank you Bensons for restoring my confidence in ordering goods from high street shops.
I ordered a bed from the Leicester for my new home in October 2011.
Was advised lead time of 6-8 weeks, delivery took place between christmas and New Year (few weeks delay, which I was not informed of) after various failed deliveries as drivers did not turn up.
When delivered, parts were missing. Then had to wait another two weeks for replacement pieces which were then sent wrong.
Being fed up with the bad service i asked them to collect the bed frame and refund me the money. Bed frame was collected 2 weeks ago and still no refund. Spoken to several people at the company and the head office ( as i get shrugged off from the store as they cannot help apparently) They say that they cannot confirm that the bed was delivered let alone collected.
I don't see how any business can work like this, ive now purchased from Furniture Barn who provided quick delivery and put this company to shame ( a company that is triple the size!)
My advice, NEVER order from this company.. They seem to want to take your money and not deliver the goods.
Bought a mattress which was faulty it took months of calls and letters to get any response. Finally after contacting the furniture ombudsmen(which apparently they are a member of!) I got them to replace it. I was give 30 days (cheek!) to choose a new one from the same manufacturer which meant a further £250 to get one that wasn't the same shoddy effort that they sold to me.
Please never shop there all the reviews I have read are appalling. Apparently even if you take them to court you still won't get your money back.
I had to return a mattress which I had purchased as it wouldnt go up the stairs (I thought mattresses could bend but not this one). I selected a replacement but was told that I had to phone Customer Support. 13 calls and 1 hour 10 minutes later I got through to be told that I didn't need to call them at all & that they could do nothing for me. Eventually a couple of weeks later I did get the replacement mattress but I won't be going there again. Local shop staff were fine.
unfortunately i bought a sofa-bed from this company for my daughter to sleep on at the weekends when i have custody of my children as she has turned an age where she can no longer sleep in the same room as my son. it arrived water-damaged and they sent me a camera to show the damage. i sent the photo's to them. i wanted a replacement but they said it was the end of the range. i am on benefits because of my mental-health so i couldn't afford anything dearer as a replacement. they agreed to a refund. i visited the store at least twice and rang numerous times. in the end i got the impression that my mental state was detectable in conversation and that they were exploiting it. the sofa was collected on the 23rd of June. ever since then they have palmed me off with weak excuses. they even told me my cheque was 3rd on a pile but someone had forgotten to sign it! i last called on July 18th as they had already told me a week earlier it would arrive in a week (100 %). i have 'phoned them, visited them, given my mobile no. AND e-mailed them. no answer. a friend has offered to pay his solicitor to contact them on my behalf as i can't have my daughter stay and my kids are my life. it's disgusting treatment for anyone to endure. a solicitor's letter will be on its way.
daphneraven found this review useful
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