bentinck furniture reviews

bentinck furniture reviews

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Late delivery, substandard furniture, appalling customer service

My 82 year old mother bought 2 sofas from her pension. They arrived one month late.and one of them was substandard. This company do not respond to any contact. I am very disappointed with the goods and their customer service. I would never buy anything from them again.
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AMAZING, WOULD RECOMMEND TO ANYONE!!!

Ordered a desk , drawers and table to refurnish study. Quality products which were speedily delivered without any damage or defects. Highly recommended.
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BEST VALUE FOR MONEY

I was looking for a new coffee table for our freshly decorated living room and stumbled across Bentinck Furniture. I was hugely surprised with the large range of coffee tables they stocked online aswell as the prices advertised. I was looking to spend less than £200 and looking ideally for a glass design to match other furniture we already had and i was able to quickly look at just glass coffee tables and sort by price.

I came back to the site the following day to purchase my chosen table and paid via PayPal, at the time of ordering it stated 2-4 days for delivery and best of all included no delivery charge.

Exactly 2 days after ordering my new coffee table was delivered and I was happy to say it looked even better than the picture on the website. I have since recommended the site to friends and family and will no doubt use them again.
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BUYER BEWARE

I bought a click clack sofa bed for my son as a Christmas present, in March the leg snapped off and I contacted the company to say what had happened and that my husband had a look at it to try and mend it but on taking back the material the wood was like boltser wood, crumbly, fine and full of staples. I contacted the company on several occasions via email and telephone, was totally ignored until finally one late evening I got through to them. The company asked me to send photo evidence, which I did, the Manager then said to me that "WE HAD DAMAGED THE SOFA ON PURPOSE AND WAS MAKING A FALSE CLAIM". They have not replaced it and it is not FIT FOR PURPOSE. I would not deal with this company as their customer / after sales service is dire. I have uploaded a review re my purchase from Bentinck Furniture previously but it keeps disappearing due to the company complaining!
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Dreadful furniture, dreadful service

I bought a mirrored shoe cabinet from groupon from bentinck- while we redecorated our house. Put it together today- it is so heavy that opening the door makes it fall on top of you!

Called to advise of the problem- they refused a refund, and told me it's not their problem- just wall mount it. The ad never mentioned 'must e wall mounted' not even 'can be wall mounted'. So dangerous.

Do not buy from them. They have washed their hands of my problem.
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Inability to admit Liability, Liars and Troublemakers.

We ordered a Click Clack Sofa Bed from Bentincks via Groupon on the 13th February 2013. On the 29th July 2013 a leg fell off. It's was clearly a design fault, the legs are screwed on with three 1 1/2cm screws into chipboard. If we'd known (as it wasn't stated in the description) that the base was chipboard, we'd of never bought it.

After contacting customer service we were told that as we'd attempted to fit the leg back on by hand, all warranty was void, we were also told that the item had no guarantee. We got many emails calling us liars, saying we'd caused the issue and that, that was that.

There is no where on their site that states anything about damaged goods. They ignore the the subject completely. They also encourage you to self repair items on their Terms and Conditions page.

After stating multiple times they were breaking the Sale of Goods Act, that all items have guarantees, they blocked all communication. Buyers, do not attempt to purchase anything from Bentincks. When it breaks, you've lost your money for good.

To top it off, Bentincks Customer Service are fast and ridged with their online censorship. When we contacted them via Facebook to make it public, and I will stress, I was very respectful with my choice of words, they deleted and blocked instead of addressing the issue. I took this to twitter, with a tiny url link to this very page with my review. Customer Service are constantly reporting it as a false review.

Bentinckfurniture Details

About this company

Bentinck Furniture is leading online furniture retailers supplying furniture all over UK- We have quality furniture including dining room, solid wood, bedroom, sofas, beds, mattresses, occasional and kids furniture. Just call us at 0191 2722631 | Open Monday to Saturday | Telephone Orders Accepted

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