I ordered two louvred plates for hooking storage bins to the wall of my workshop - one from BB and the other from Big Dug. They were ordered within minutes of each other on eBay - when I realised that they were the same company, I e-mailed them asking them to combine postage. My e-mail was simply ignored. Both items were delivered by the same driver at the same time.
An unlucky one this one. All went well but we received the wrong items - all sorted by customer service but uplift came on the wrong day with no one available to deal! No worries, I'm sure it'll get sorted... :)