I tried to use Best 4 SPecs to purchase a replacement pair of frames (without lenses) after I accidentaly broke my own pair. I have very bad eyesight and was desperate for the glasses to arrive quickly so i could fit the lenses in the new frames. Meanwhile I was forced to wear a very old pair, not nearly good enough prescription wise.
I therefore called Best4Specs before placing my order and spoke to David who assured me the frames would be ordered immediately and that he would personally call me and keep me updated if there was any waiting time for the frames.
I placed the order online, and had to use Google check-out to pay for the frames. At the time this was a little annoying as I had to open an account with google check-out and there was a problem with the submitting of the card details but this has really got nothing to do with Best4specs.
A couple of days after finally having been able to place the order with Google check-out I received an email from Google saying they had seized trading with Besst4Specs and my card had not been charged. I was very keen for the order not to be delayed so I called Best4specs and I spoke with David again who promised to investigate and call me back (which never happened) My bank, howeever, had put the money for the sale 'on hold' and told me that unless the company I had purchased from or Google checkout contacted them to void the sale, they would have to freeze the money for 27 days. From this point on I repeatledly called BEst4Specs and left a number of messages as noone ever answered the phone. I also sent a few emails asking what was going on with my purchase. I needed to know if Best4specs had cancelled my order and if they could ensure my bank was told, so the funds would be released back to me and make it possible for me to buy the frames elsewhere. I was desperate for the frames so initially I contacted them also to see if there was an alternative way of paying. I have, in over a months time, heard nothing back from Best4Specs. My order is still pending on their website, I have had no cancellation confirmation, no returning of any calls or emails. My bank has now finally returned the funds to my account so I can now buy the frames elsewhere, but it's been a long wait. I'm just happy that BEst4Specs used a third party for payments so I was not charged.
I buy stuff online all the time and never before have I had an unsuccessful sale, but more to the point, never before has a company constantly managed to fail to return calls and emails, or even answer the phones. Not a very professional way of conducting business, in my point of view.
I cannot believe what a terrible experience I have had from this company. I am a bit of a IT tech on the computers, so I spend lots of time on the internet. I make many orders per week and honestly, the only ever problem I have ever had from an online store is from "www.best4specs.com".
I have rang once a week (if i recall correctly), stating "Hi, where are my glasses?". I am fairly patient when I am waiting for my orders because I understand postal delays and other mishaps from online stores. However, I made an order on "23.04.2010" for Armani EA 9472 glasses, it is now "30.*05*.10", it has been over a month and still nothing.
I was promised "3" times by one of their telephone representatives named "Dave"/"David" that they will be sent to me via "Recorded, next day special delivery" each following week that I rang. Promised 3 times and I still have not received anything. I spent a whopping £116.67 on these glasses expecting them to come in time so that I can comfortably see from distances.
I read "Adeel Hussain's" review and he stated about the shipping i.e. "they are on their way from italy", I have been told the same thing. They stated this roughly 2 weeks ago, "Dave"/"David" stated "once they arrive from italy to our lab, we will fix your lens into them and sent them out via recorded next day delivery", I asked "By when would they arrive?", "by the end of this week or the beginning of next". 2 weeks later....nothing.
I rang them on "26.05.10", which was on wednesday. At this point I lost my temper slightly, which a person in my standing position would also. "Dave"/"David" said to me "there is no need to lose your manners!". I'm sorry but Oh My Fucking God!!! Are you kidding me mate?! You promise me for over a month that I would recieve it each week and you destroy that promise? What company creates this much distrust?! And guess what?
- "Dave"/"David" : I will look into it and call you later...
*6 hours later*
- "Dave"/"David": They are in our lab at this very moment and they just need to be glazed.
- Me : When will they arrive? As I have waited long enough?!
- "Dave"/"David": Honestly, by Friday preferably Saturday.
- Me: *sigh* ok fine...thank you. Bye.
Today is....Sunday. Checked my post, nothing. I said to him at one point - "How can I trust you, when you have promised me 3 times and you've failed to deliver?". - Dave/David - It will be delivered by then.
Best4Specs. Fuck you. You have made internet shopping so miserable. I have never come across such frustration and headache from such a small company.
Sorry people, please mind my language. I will be calling them on Tuesday (Bank holiday Monday). I am furious. If this continues, I will take legal action.
I have nearly lost all faith in my glasses and ponder the question "Why i didn't I just pay £50 more and just purchase them from local retailers?" as a mate of mine has the exact pair which he paid slightly more for.
They are liars. Quite a bold statement but it is true. It has gone to the point where I believe that all the "positive" reviews from this company are also lies. Best4Specs themselves may have added them to get others to trust them. Because I based my judgement to purchase upon them and not "Mark Wilcock" or "Adeel Hussain".
I have gone long enough, thank you for reading and do what I would do in your situation, purchase from http://www.spex4less.com/ or local retailers, as they have been more than helpful and delivered on time.
Best4Specs this is unacceptable and could be seen as fraud.
I ordered a pair of Gucci sunglasses and have been really delighted with the price and service. Best4specs had the cheapest prices i could find and the glasses arrived within 2 weeks. I called there help line because i wasn't sure about the colour and they were really helpful. I'm a very happy girl :-)
I ordered a set of fames on the 13/10/09, and today is the 17/11/09. I have had to contact the Trading Standards board for advice just to try to and get a refund on my order. They told me to send a letter (recorded delivery) and give them 14 days to reply. It's currently been 10 working days since they got the letter and I have still not got my refund yet, fingers crossed for the remaining 4 days !
During late October and early Nov I emailed best4specs over 50 times and rang them everyday for 2 weeks to try and speak to a customer service rep. No one ever answered the phone or replied to me. I got a phone call after I sent a recorded delivery letter requesting a refund, they told me that their phone system had been down for the last 3 weeks....yeah right... and that the frames where in Harrogate and could not be delivered due to the postal strike which only lasted 3 days lol... yeah right !!
PLEASE...DO NOT USE THIS WEBSITE. It is a prime example of bad e-commerce. Stay away from them, I went down to my local Specsaver and got the same frames within 3 days for the same price. I can now see clearly having to go without glasses for 3 weeks !
New update for Dec 4th, finally got my refund from Best4specs.com at long last it's been almost 2 months since the order was placed. Very happy I never had to get Trading Standards involved.....
I've been wearing glasses for over 20 years and one of the things that I always dreaded was getting a new eye prescription every couple of years and then having to go out and spend a fortune on new glasses. I've spent a fortune at Dolland & Aitchison over the years. every time i had an eye test i would get a special offer - a free pair of this or a half price pair of that - but i would always come away spending £300 or more.
A friend told my about how she'd bought a pair of glasses on the internet from Glasses Direct - I think they only cost about £20. So I thought i would have a search on Google and see what I found. I particularly wanted a pair of Gucci glasses and came across best4specs who appeared to have the best prices.
I placed an order and 2 weeks later i got my glasses delivered in the post. I had to go into my local opticians to get the glasses fitted by they were happy to do this for free.
This was a great experience but only because I found the glasses i wanted in Vision Express and tried them on beforehand. then i searched on the internet and got the best price. I got a great service from best4specs - definitely worth a try
I had never bought glasses on the internet before but found Best4specs on the internet. I couldn't believe the prices compared with the last pair i bought from Vision Express.
I placed the order over the phone and they were really helpful. My new glasses arrived about 2 weeks later and i'm really delighted with them. I've saved myself a lot of money.
I ordered my glasses 4 weeks ago, said they will be 7-10 working days and after 14 working days i started chasing them up, i got excuses like they were on their way from italy, they should receive them tomorrow, a few days later i phoned again and same excuse, then a few days later i phoned again and this time i got yes they have arrived and the lens should be made and fitted today and be posted out today via next day delivery, so heres me getting happy that i will finally get my new glasses and guess what no delivery the next day. no delivery the day after aswell. so i ring them up and i get an excuse they missed the post, so what did they miss the post 3 days running?, at the end i got pissed off and cancelled my order. why should i pay a company to give me such an absolute rubbish service, they did not even phone me once to give me an update, the only thing they did was phone me back because they when to check on the progress of the order after i kept bugging them. avoid best4specs.com like a plague and find another similar company on the web. theres loads and the competition is high. specs4less.com = < 1*.
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