I decided to shop with BestBuy.com for cyber monday because they had a few really good deals. I opted to do in store pickup because I thought it would be easy. The ordering itself was simple. However, I did not get a confirmation email or even a pick up email. I called the store later in the day to find out about the order and I was put on hold for 25 minutes. When I got to the store it was nothing but issues and annoyances. In the end I got the items at a really great deal (half the price of Amazon which is saying something) so I guess it wasn't a total loss. However, I have done site to store with several other stores and never had this many issues.
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Not like most companies with 30 -45 days return policy on electronics The Best Buy will give you 15 days on unopened item. If you open it that good luck. I came to return my Chrome cast today that didn't work with Samsung galaxy tab 2 and HD TV that Best Buy employee guarantied that would. I waited in the line sweet time one clerk was handling returns while other two were ignoring the long line. When manager came and asked one of the associates to help she came with no Hi or thank you. Think twice before you give business to this company. I was the loyal customer up until now.
I placed an order for a Neato Robotic Vacuum on Best Buy's website with the option to ship to store for pickup in 5-7 days. After 10 days of the order stuck in "Processing" state, I called Best Buy and representative Amelia had no idea why the order hadn't shipped but assured me that it would be escalated to the appropriate department and that I would receive a call back.
Two days later, I received an e-mail that the order was automatically canceled. I called Best Buy to find out why no one had called me back despite promising to update me on the status of the order, as well as find out why it was cancelled. After waiting on the phone for over 15 minutes, the representative claimed that the item was no longer in stock, yet the item is still available for purchase on the website with an option for delivery within 5-7 business days.
The entire experience left me with the distinct impression that Best Buy has no idea what it's doing nor how to manage an online commerce business. Their failure to process an order in a reasonable amount of time, irresponsible customer service representatives, and inability to explain why the order was cancelled when the item I order is still listed as available on their website, has lead me to never shop on Best Buy's website again.
Best Buy is a Fortune 500 company with an online commerce infrastructure 10 year out of date. I recommend everyone avoids placing orders with them!
I bought a TV at Best Buy. I went back to the store a few times, in between visits, I would research different models to educate myself and make an informed decision. On some of those visits, I was helped by a sales person who had little knowledge of the product or category. On my last visit, when I purchased, I was helped by a very knowledgeable sales person.
The shipping was on time and set up was professional.
Acer, Acer, Acer? Toshiba, HP....... selection pf brands is 0. what about SONY? I found 1 sony computer on display in the store? just ONE??? What to do if I'm not interested in cheap low-class ACER? Will not be going back to Best Buy ever again!
Frank found this review useful
I spend a lot of time on the road and this makes shopping for hardware a pain. I've been let down by the promised delivery times on the Best Buy website several times. The selection is great, and the prices are OK (I don't mind paying more for the convenience of "everything under one roof"), but I'm only willing to use Best Buy for the collect at store option now.
Even then, I've had a few issues with my order "going missing", but usually the staff are helpful enough with this.
My nearest Best Buy is quite a long trip from my home and workplace. I like to pick items up rather than wait around for deliveries though. I regularly use the BestBuy website to arrange collect at store purchases and have never had a problem. Admittedly, sometimes they're more expensive than mail order only places but the convenience and speed makes it worth using them for urgent purchases.
I can't comment on their returns policy because I've never had a problem with anything I've bought. I guess that's a plus!
While they used to be known for great selection and prices, it doesn't seem to be the case any more. Perhaps my expectations have risen as I've gotten older, but it really seems like there isn't much difference between them and Walmart or Sears these days. Prices are ok, not great. Staff seems a little young and inexperienced. I admit I shop here but not by default. If I can wait, I buy online. If I'm willing to drive, I'd much rather go to Fry's. Fry's has a far better selection and more knowledgeable staff. I would only go to Best Buy if I wanted something today and didn't want to drive for it.
The price was great! I used their chat feature and it seemed like the people didnt know what they were talking about. I used the pick up in store option and their inventory wasnt updated so I had to drive into the next city in order to even get the speakers. Luckily the price was worth it.
I only gave bestbuy 4 stars because over the years I have shopped with them they have been a really great store but when it comes to warranty, well lets just say I hope you never have anything break with them. They laptop I am using right now came from bestbuy and it works like a champ and was priced great! Their crew isnt exactly the super smart geek crew they make them out to be as they tend to lack in knowledge on the more technical questions but for the most part they have always been very helpful. I have used their shop online and pick up at the store feature a few times and it worked great just as described! I shop at best buy for most of my electronic needs and as it stands I dont see that changing anytime in the near future.
UK FIRM - The delivery of the washing machine was on time and prompt (within the time window purchased from the website). The problems came when I tried to return the product as I wanted to purchase a different version. Called the call centre and arranged collection for Wed (No email confirmation ) as they delivery but don't collect on a Sat. I waited in all day and called the call centre 3 times during the day to which the (helpful but apparently useless) agents said driver is on route. 5.30pm called call centre. they confirmed that delivery company didn't know anything about collection. I stated they would have to collect on the Saturday morning (agent agreed) (No email confirmation). Day before at 9pm received a voicemail stating collection on Monday. Furious rang the next morning (as not open at the time of the call) to which the Best Buy agent stated it will be picked up on Saturday. Again no pickup. I waited on Monday and again no pickup!! Still Waiting to return product! 3 x fail!!!!
Since a lot of unexperienced people shop there - you sometimes have to wait to just buy something that you want. You cant just grab a laptop off the shelf - they need to fetch it for you.
Also had a negative experience with Best Buy when I bought a DELL laptop with a very dim screen - returned it the next day because of this defect - which they said is a known issue. but they decided to charge me a restocking fee anyway - Bad Business.
Purchased a Macbook pro from Bestbuy, was plagued with processor whine. Took it in three times, issue was never fixed. Last time I received it back, it was severely scratched. Took it too the apple store, they actually replaced it even though it was not purchased from them. Buy the Mac's from the Apple store and save yourself tons of trouble.
i bought a warranty for my ipod about a year ago. my ipod broke and i took it in to bestbuy. they said they wouldnt replace my ipod. After arguing with them they said the terms have since changed from when i bought the replacement plan. What a bunch of phonys!
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