Bestbuy reviews

Bestbuy reviews

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Good deal on TV's with decent service

I purchased 2 Samsung TV's at good deals. It took a while to get them but I was happy with the deal. Service rep was nice on the phone.
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Convenient

Was able to order on-line and pick-up on the way back from the work
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Will never buy from bestbuy again!

I've been a bestbuy customer for years and have spent a lot of money with them. Everything was ok until last Dec. I bought some Xmas presents for family. The tracking information showed that packages from bestbuy along with ones from other online retailers got delivered on the same day but when I got home I didn't see any packages on my porch. Most likely, they were stolen from front door. When I contacted the retailers, all of them resend the shipments immediately except for bestbuy. Bestbuy tried to drag this thing for month and tried to blame me . Wasted a lot of time and worst customer service ever.
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Bad customer service

I've been buying from best buy for years and have their reward card , the first time they should take care of their customer they fail to do so .
Bought a defective computer that after 3 weeks it started to crush , tried multiple times to contact the manufacture and best buy and no result .best buy want to charge me for diagnostic on a brand new computer , that's the last time I would ever spend a dime with this company , Do your self a favor and go buy your electronics somewhere else .
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Every time I give them another chance. I am disappointed. I hate Best Buy.

This time the problem is: I ordered a phone with answering system and selected store pick up to have the item today. I get home open the box and it is the wrong Item. I try to email them and there isn't an option. The pick up confirmation does not accept replies and there isn't one on their website unless you want to download something. I call the customer service number tell them I just want to document it. I then get transferred to their call center to hold for 15 minutes before I hung up. Complete waste of time and I still have to find time to take back the item I needed tonight back to the store. I hate Best Buy.
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HORRIBLE SERVICE

My SamsungTV that I bought at BEST BUY broke in one year.Had extended warranty
and its been one month and I still don't have my TV fixed or replaced.
I was told by GEEK SQUAD staff that I was lucky to have bought an extended warranty and I should wait as long as it takes to get my problem fixed.
In all my years have not had a WORST customer service as I had at BEST BUY.
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Best Buy STINKS

I bought a wireless controller for x-box 350 for my Granddaughter for Christmas. The controller would NOT connect to the x-box. The lights came on but would not work. I tried to return it to best buy for a new controller, I had my receipt for it. They said because it did not work I would have to return it to Microsoft. I tried to contact corporate office but apparently they do not have one. The supervisor said they did not have a phone number or address that I could get. I want to cut up my best buy card and send it back to them, along with a note about how un-happy I am with them. I will also be contacting the BBB about this company. Maybe that is why this company is in trouble .Target, WalMart, Sears, K-Mart, any other retailer would have exchanged this for me.
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Bestbuy costumer service is very poor warranty managed at they convenince.

I used to buy up to 4,000 dollars on products from there but no more , I had an accident whit my laptop and they did not cover it .I call to complain to the costumer service and after 2 hours they talk me that they will be calling me during the next 24 hours today 1 month after still waiting for the call . what a joke I'm not buying from them any more and if you do, not buy insurance from them rip off.
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Best Buy? WORST!

I ordered 32'' TV with a purchase of extra HDMI cable in one order!

I have recieved my TV yet my cable was held back to the post office

since they put WRONG ADDRESS.

I am wondering, HOW DO YOU GET WRONG ADDRESS ON SAME ORDER?

I called the customer service and they are saying this is not BEST BUY's problem

so I have to contact local post office about the address.

WOW. GREAT CUSTOMER SERVICE!

No wonder this company is out of business. Can not get anything right.
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What a SCAM!!! False Promises!!

I placed an order for an X BOX 360. The 360, not the one. It said i would take 1 week, and arrive on December 24th. Then I get an email on Dec 24th at 1 am telling me that it will take another 1 to 2 weeks at a minimum!! Really..this company is so bad that they can't judge their product reliability within a 2 to 3 week period. Thanks for ruining my Christmas for my son!! What poor service, poor notification, poor up date policy, and poor service!! Just horrible!!! The worst online buying experience I have ever had. So disappointed. To bad Best Buy doesn't know that I also purchase ten's of thousand's of dollars of monitors, televisions, and computers for a local college. I will never do business again with a company like this that mis represents the public. What a joke!!!!!
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Nice Products

I went to my local best buy and was looking for a new phone dock/charger. I need something that would work great and have a lot of power. Unfortunately customer service or staff were nowhere to be found when i needed them
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Not Impressed

I decided to shop with BestBuy.com for cyber monday because they had a few really good deals. I opted to do in store pickup because I thought it would be easy. The ordering itself was simple. However, I did not get a confirmation email or even a pick up email. I called the store later in the day to find out about the order and I was put on hold for 25 minutes. When I got to the store it was nothing but issues and annoyances. In the end I got the items at a really great deal (half the price of Amazon which is saying something) so I guess it wasn't a total loss. However, I have done site to store with several other stores and never had this many issues.
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Making some improvements

These guys have a hard path ahead of them. I hope they pull through and give the big A a run for it's money.

Good Luck Best Buy!
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Great company.

Great company.
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return policy

Not like most companies with 30 -45 days return policy on electronics The Best Buy will give you 15 days on unopened item. If you open it that good luck. I came to return my Chrome cast today that didn't work with Samsung galaxy tab 2 and HD TV that Best Buy employee guarantied that would. I waited in the line sweet time one clerk was handling returns while other two were ignoring the long line. When manager came and asked one of the associates to help she came with no Hi or thank you. Think twice before you give business to this company. I was the loyal customer up until now.
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Best Buy is a Fortune 500 company with an online commerce infrastructure 10 year out of date. I recommend everyone avoids placing orders with them!

I placed an order for a Neato Robotic Vacuum on Best Buy's website with the option to ship to store for pickup in 5-7 days. After 10 days of the order stuck in "Processing" state, I called Best Buy and representative Amelia had no idea why the order hadn't shipped but assured me that it would be escalated to the appropriate department and that I would receive a call back.

Two days later, I received an e-mail that the order was automatically canceled. I called Best Buy to find out why no one had called me back despite promising to update me on the status of the order, as well as find out why it was cancelled. After waiting on the phone for over 15 minutes, the representative claimed that the item was no longer in stock, yet the item is still available for purchase on the website with an option for delivery within 5-7 business days.

The entire experience left me with the distinct impression that Best Buy has no idea what it's doing nor how to manage an online commerce business. Their failure to process an order in a reasonable amount of time, irresponsible customer service representatives, and inability to explain why the order was cancelled when the item I order is still listed as available on their website, has lead me to never shop on Best Buy's website again.

Best Buy is a Fortune 500 company with an online commerce infrastructure 10 year out of date. I recommend everyone avoids placing orders with them!
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Nice stuff but sometimes pricey

I love my new TV but and the price was a little high... I do like that the warrenty was cheap!
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pretty good overall

nice website, with nice prices. They are not the cheapest out there, but I like their brand as well as ability for in-store pickup.
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Strong variety of TVs, hit or miss customer service

I bought a TV at Best Buy. I went back to the store a few times, in between visits, I would research different models to educate myself and make an informed decision. On some of those visits, I was helped by a sales person who had little knowledge of the product or category. On my last visit, when I purchased, I was helped by a very knowledgeable sales person.
The shipping was on time and set up was professional.
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Wnat happened to selection of laptops?

Acer, Acer, Acer? Toshiba, HP....... selection pf brands is 0. what about SONY? I found 1 sony computer on display in the store? just ONE??? What to do if I'm not interested in cheap low-class ACER? Will not be going back to Best Buy ever again!

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www.bestbuy.com Details

About this company

Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.

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