Reply from Bestcameras
[REPLY]
- Reviews (274)
- keith
- 2 Reviews
great service
i would answer all the question with a 10 if the camera is as good as your service there will be no complaint
thanks for a exceptional service.
keith
- RP
- 2 Reviews
Good prices and extras
Some extra accessories good quality esp. Samsonite case. Delivery split but all arrived before Xmas despite heavy snow. Was phoned to be assured about second delivery.
- steve
- 2 Reviews
fujipix z70
excellent service cheapest on the market and excellent delivery spot on the time they said they would deliver
- Andy Selmer
- 2 Reviews
Excellent
Item dispatched on time. Well packaged and arrived in excellent condition. Very pleased would use again, and recommend to friends.
- Sue Gantlett
- Holt, GB
- 1 Review
Bestcameras
Excellent service, I ordered my camera on the Wednesday morning and it was here on the Thursday. An email told me what time to expect it. Excellent communication, highly recommended, would definitely use again.
- Keith Root
- Rayleigh, GB
- 1 Review
- Stevo
- London, GB
- 1 Review
Making buying a camera easy!
great shopping experience! easy to use website, excellent prices and bundles, secure delivery in 2 days! would recommend and definitely use again....
- A.G.Bergman.
- Westcott, GB
- 1 Review
Bestcameras
Wonderful, price was competitive, their "bundle" was the best (in fact the only one I could find), the delivery was the following day, post free!! and arrived exactly on the dot indicated by the parcel tracking system. What more could one ask? The camera, a Nikon Coolpix p7000 is fantastic. Alan G. Bergman. Westcott Surrey.
- Keith Everitt
- Solihull, GB
- 2 Reviews
Keith - Shirley, Solihull
Excellent service. Ordered on Sunday 8th May and delivered Tuesday 10th May. Kept informed about delivery. Delivered during time scale quoted. Would recommend Bestcameras/Kamera Photographic Ltd to all.
- Marian Down
- Reading, GB
- 1 Review
Marian Down Canon Ixus 220HS
Excellent service throughout They kept me informed by email as to progress of delivery, and even though it was not in stock at first there was no undue delay. Delivered in time slot given, and I am very pleased with my purchase. Would certainly deal again with this company as it is rare these days to receive such an efficient service.
- Htin
- Nottingham, GB
- 1 Review
"Best Cameras.co.uk" online shop is the best shop to buy
I have a wonderful online shopping experience with the "Best Cameras.co.uk. Very efficient, excellent communication through emails, a text message of expected delivery time from courier company so that I did not need to hang around at my house wondering where my camera was. Very competitive price, beating all the well known high street shops and giving an extra 3 years warranty and a camera case as a deal package and a free delivery. The camera is brand new sealed and I am most grateful to the manager Mr Lee Pierson and his team for their hard work. Very fast dispatch. I ordered on line on Saturday evening and the camera was dispatched on Monday morning, arrived Tuesday lunch time. No need to make any phone call. 100% fantastic on line shopping experience and I will not go to other camera shops and Mr Lee Pierson will be the one who could supply all my camera needs and for my hobby.
Cheers! Htin from Nottingham.
19th April 2011 update.
Well, I ordered an extra zoom Panasonic 42-200mm lens by phone call on Monday the 18th of April at 9:30 am and the lens arrived next day at lunch time.Even though I ordered this zoom lens a week after my first original order of Panasonic Lumix G10 on the 9th of April, Mr Pierson still gave me a grace period so that I was still qualified for the discounted price. What Can I say more about this wonderful Best Camera.co.uk . I will not go any other camera shop. Thank you so much.
Best wishes,
Htin from Nottingham .
- Paul
- Edinburgh, GB
- 1 Review
Excellent and fuss free
Bought a s/hand Samsung GX20 with lens for 300, good price, they threw in an extra battery, next day delivery was faultless - sent me an email in the morning to give an hour's window for delivery between 1 and 2, came at 1.15, well packaged. Will definitely look at them again, for future purchases. Camera was spotless, too :) Seamless transaction. Highly recommended.
- Amanda
- Glasgow, GB
- 1 Review
First class service
I purchased a Fuji HS20 from bestcameras and received an excellent service, not only able to speak to someone about my purchase
to confirm the camera (which had just been released) was in stock but it was £30 cheaper than Amazon where I normally buy my
camera products plus included a free camera case. The courier service and notification of delivery was excellent and very prompt.
Would be happy to recommend bestcameras to anyone and hope to shop here again in the future. Thank you.
Amanda, West Dunbartonshire, Scotland
- Heather Eeles
- Tewkesbury, GB
- 2 Reviews
Efficient and personal service, great prices.
I pre-ordered a Canon IXUS 310HS so had to wait until it arrived at Best Cameras. They kept me informed with delivery dates and rang me as soon as they received their stock. I received my camera the next morning. The courier service was excellent and I was given a one hour delivery window and the camera arrived at the beginning of the timescale. Perfect service. I will use this company agin for sure.
- J.Scott
- 1 Review
Excellent service
Service was brilliant odered Panasonic Lumix G2 blue on internet informed within minutes was out of stock but black was available. Called on telephone answered very quickly & changed order to black, dispatched same day & arrived on time next day. Condition perfect, camera arrived before money was taken from my bank account.
Would recomend to anyone.
- Dave Groves
- Liverpool, GB
- 1 Review
Personal Touch - Local Purchase
I purchased a Fuji HS10 complete with 4GB memory, case and 3 years warranty. The deal they offered me was very competative when you look what's available on the Net. As they are located in the North West (St Helens) I was able to research and then buy over the counter. Their service and knowlege regarding cameras was competant. Their attitude proffessional, helpful and very patient.
I would highly recommend this camera company to anybody as their staff seem very well skilled in photography at various levels and show a keen interest in you (the customer) in getting what you want photograhy wise without being pushy.
Review by ......Dave, St Helens, Merseyside
- Chas
- 1 Review
Perfect
Goods (Finepix S1600 + case + SD Card) were delivered next day as promised, everything up to scratch, at the best price I could get anywhere.
- Gordon Ritchie
- Taunton, GB
- 1 Review
WICKED
very good price, and delivery was exceptional.
product exactly as described and extras thrown in.
recommending to all my friends
well done
- Michael Bury
- Dunfermline , GB
- 1 Review
Without question the best Internet retailer I have dealt with by far.
I placed a pre-order the Panasonic DMC – TZ 20 prior to its release date over the phone and was advised of my position in the queue and the anticipated delivery date for their stock. I received a phone call advising that the camera I had ordered had arrived and would be posted on the day, recorded delivery. I received a text message to state the camera had been posted, and I received a further text message to state the hour within which the camera would be delivered the following day. The camera was received as stated.
The level of communication and the professional way in which they have dealt with my order is without question the best "customer journey" experience I have had with any retailer on the Internet, and I would recommend this company to anybody.
Keep up the good work and I will be back to shop with you again.
- Ben P
- London, GB
- 1 Review
How all internet retailers should operate!
I was looking to purchase a Panasonic Lumix G10 and came across Bestcameras whilst searching for retailers on Google. The site offered the camera for nearly the cheapest price available - but also included a deluxe camera bag, 8gb SD card and three-year guarantee in that price.
Thinking this may be too good to be true, I read a number of reviews of the site on Google before ringing up to check if the item was in stock. It was and so I placed my order at around 2pm on a Thursday.
By 1pm the next day my camera was with me - having being couriered to my work the very next day for only an additional £4 - great value!
I would absolutely recommend this site to anyone looking to purchase a camera. Not only are their prices competitive but they often include a whole number of add-ons, their three-year guarantee and next day courier delivery (for an additional £4). A real lesson to all internet retailers in how to operate!
- Stickey
- Wilmslow, GB
- 1 Review
Sets the service bar for others to aim at
I ordered the product Day 1, their standard delivery for In Stock items is 2 working days and sure enough, it arrived on Day 3. Not only that, but the web site allowed me to provide my mobile number for detailed delivery tracking updates and these were excellent. I got 2, one the evening before delivery telling me when they'd be able to send the 2nd giving me an accurate time window and the 2nd told me the 1hr. 30 mins. window when they expected to deliver. And they were well within the window.
It really doesn't get much better than this. If only all internet retailers had this level of service as standard.
- Robert Stennett
- Reading, GB
- 1 Review
Delivery
Placed order, confirmation email then confirmation of despatch (by next day delivery.) Waited in all morning the following day, nowt. Phoned them, item not despatched. Hmmm. My suggestion is to phone them after placing your order, get a tracking number. Cant comment on item, wont be in a position to receive it now for a few days.
- Korin
- 1 Review
What's new?
Long story short. I wanted a HD camcorder,due to bad experience with other online retailer I turned to Best cameras. I sent email before purchase to check stock and also to ensure stock would be 'pristine stock' with Factory seal intact! I was assured this would be the case.(I have email as proof).When camera arrived, there was no Factory seal, just a 'shop seal'
I rang to complain, and explaination I got was that it was a 'shelf model', but that it had never been turned on, and seal was reliable.I'm sorry, but Factory seal means, factory sealed. By their own explaination this was not Factory sealed. Considering I requested assurance regarding this particular issue BEFORE purchase, I consider this a breach of trades description and will be contacting the appropriate trading standards to investigate.Very very disappointed. Another case of new is whatever we say it is!! All I want is what I paid for, like most of us. I have no axe to grind against this company, but poor service from online retailers is becoming a major issue for us all,don't you think?
- Graeme Brown
- Kingsbridge, GB
- 1 Review
They do exactly what it says on the tin!
Brilliant service! Not the cheapest but very nearly. would definitely use them again.
- Mark Lawry
- 1 Review
Excellent Service
I spent a lot of time searching the web and found Bestcameras to be nearly the cheapest. There were a couple of cheaper options but feedback wasn't great on these so I opted for Bestcameras. I initially sent a note to check whether the the item was in stock and received a reply within 10min. I ordered online that day (Saturday) and received a call within an hour to inform me of a problem with the credit card statement. As a result the original order was cancelled and the order re taken over the phone. I immediately received confirmation of the cancellation and re-order by E-Mail and was informed the package would be sent Mon for delivery Tues. The courrier E-mailed and texted with a delivery time (9:34 to 10:34) on Tues morning and the parcel arrived at 9:40. The only issue was that a UV filter had been included instead of the polarizing filter ordered. A quick call to Bestcameras led to the correct filter arriving two days later with a postage paid envelope for me to return the wrong filter. Overal the service was very friendly and although there was a minor issue it was quickly sorted out. I'd certainly use them again.
- terry whitelock
- Neath, GB
- 1 Review
Fantastic
The service from this company can only be described as absolutely fantastic. from the outset of checking availability to order and dispatch, everything was confirmed in a matter of minutes by Email.and from ordering to receiving the camera was a matter of two days, all with free delivery and extra items added to the camera in a bundle sale. No fault could be found in this company.
- .
- 1 Review
Excellent
Highly recommend, great communication, fast delivery with 1 hour time slot provided, and fantastic prices
- Pete
- Norwich, GB
- 1 Review
1st class service
Item was not in stock when ordered, informed straightaway by email. I telephoned company and they were able to give an approx date, which turned out to be right. Received continuous email delivery updates, free delivery which seemed to have been up graded to next day! I even received email and text on day of delivery of when item was going to be delivered (1 hour slot).
Great price (lowest we found on internet), 3 year warranty, free case and fantastic service! Highly recommended!
- Florence W
- London, GB
- 1 Review
Excellent service
I saw their ad while searching for a camera on amazon. Because of the competitive price they offered I decided to give this company a try. And it turned out that their service was amazing - very efficient and very responsible - at every stage of the dispatch/delivery I'd get an email to confirm and reassure things were going fine. I also received a text this morning stating the exactly time period my package should be arriving - and it did arrive on time! It's been a very good experience shopping with them, and I would totally recommend Bestcameras! (This is actually my first time writing a review on any websites! I just felt I had to give them some positive feedback!)
- yaweharmy
- 1 Review
Absolutely excellent
The camera bundle was cheaper than camera alone on other sites. Bundled extras where good quality. Prompt delivery with regular updates and specific delivery slot. Highly recommended.
- Trevor Purcell
- Carrickfergus, GB
- 1 Review
Outstanding Company
This company provide a totally outstanding service at exceptional value. I bought my camera on Saturday and it arrived on Tuesday, well packaged and as described. The camera was £50:00 cheaper than on the High Street, plus I got a memory card, a high quality case and 3 years free warranty, worth at least another £60 or £70.
I would have absolutely no hesitation in recommending bestcameras to any of my friends or family.
Great service and you will definitely get business from this very satisfied customer in the future, thank you.
- ravi kotecha
- Leicester, GB
- 1 Review
Won't deliver to an address other can registered card holder address
This was not made clear to me, I had been waiting for my item to arrive in the post but hadn't realised that they wanted a company headed fax before delivering to my work address.
Not only is this stupid as I could just knock one up in Microsoft Word if I was a fraudster.
They had actually taken payment and were sitting on my money while I figured out by looking in the small print of the order confirmation that they were waiting for a fax from me. If they want to play this game, they should not take payment until they receive the 'company letterheaded fax'. (who uses faxes anymore anyway. What a bunch of clowns).
The only redeeming feature was that when I called to cancel the order they were courteous and efficient.
Reply from Best Cameras
During the order process you must tick box before the site will let anyone add a second address and the text explaining this is in a Bold font which is larger than the normal size font used in the rest of the text and not in any "small print". All this is explained before a customer needs to input any personal information and in our terms and conditions page before a customer has even entered the check out process.
The alternitive address fax or email is mentioned in the order processed email but only meant as a reminder.
We are aware that not all companies use a fax which is why we also except official business emails.
If there is any problem with ordering online we provide a phone number for customers so that they can ask any questions or place the order over the phone with us.
- Rich J
- 2 Reviews
Perfect Service
They were the cheapest I could find the item I was after (Fuji HS10) and after having read several bad reviews of other online retailers, I was glad to see so many positive ones for BestCameras. The only negative ones I'd seen were related to out of stocks, so I emailed them and they emailed straight back with confirmation the camera was in stock. I placed my order and got the confirmation immediately. Less than 1 hour later I had an email stating it had been despatched (NB I was using their free delivery service, not 'next day'). Only half an hour later I had confirmation of a delivery date from the couriers DPD. At this point, I must give special mention to DPD. On the day, I received an email stating the hour slot it would be delivered in and true to their word, they were there 20 minutes into that hour. Alas, I was unavailable at the time, but I then received a second email saying they'd attempted delivery with a link to their site where I could organise the redelivery all online. This done, it was delivered the next day and I couldn't be happier with the product and service I recieved!
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- chris
- suffolk, GB
- 2 Reviews
Good price, good service, good company
Easy to use website, person at the end of the phone for information, very conpetative price, package arrived on time. All in all top marks to bestcameras, i will be using them again.
- Adam
- 1 Review
Excellent website
Having read a few negative reviews about this company on reviewcentre.com I was a little concerned about purchasing from them. The reviews tended to focus on products not being in stock. When I ordered my Sony NEX-5 I received a prompt email telling me that the colour I had ordered was out of stock and would not be in for a couple of months, but that if I went for the black instead of silver it would be in within the next couple of days. I opted for the different colour choice and the camera was sent out the very day it arrived in their depot.
First class service, very quick delivery and best of all, cheap prices
- s holliday
- 1 Review
Faultless service
Easy ordering via the Bestcamera website, product in stock, next day delivery with a '1 hour' delivery window via text message, cheaper than anywhere else, good communication and finally an excellent product. Top high street stores should take a leaf out of bestcameras book! My faith in internet shopping is restored, thankyou.
- Kay Leverton
- tredegar, GB
- 2 Reviews
Top Notch
Clear site, easy ordering, fully informed and acknowledged at all stages.
Camera arrived very fast at time I was told in perfect condition.
No hesitation in using again.
Oh! a really good deal too! Thanks Bestcameras.
- Liz Hart
- 1 Review
Brilliant!
An excellent company. Really fast delivery and very well packaged. Text messages advised of delivery date and time with an option to change the date if required.The prices are very competitive, some companies are charging double the price I paid! I will definitely be recommending to family and friends.
- Roger B
- 1 Review
Good information with good follow up
product deliverd on time in good condition within the one hour time slot
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- Nigel Jenkins
- 4 Reviews
Faultless!
Ordered on Monday but informed by both email and phone that the item was out of stock but due in Wednesday. I was offered an alternative but elected to wait for delivery. The item arrived in stock and was despatched on Wednesday. It arrived, within the stated 1 hour time slot, the next day.
This is faultless service. I haven't used this company before, but with standards like these, I will certainly buy from them again.
