I have sent the faulty Sentinel 3 way cat repeller/deterent ( £149.99) back to the company in the post in May 2013. After speaking to the owner on the telephone, was told I would receive a refund on this, I have not received any refund or any notification.
Without doubt the worst service I have experienced from an on-line business for at least a decade. Bill simply never responds to anything,
I have sent him several e-mails asking for a small refund (only £9.99) which I paid for next day service by carrier (the product took a week to arrive.....by standard Royal Mail ) but have not received a single acknowledgment .
I have found it also impossible to get through to anyone on the phone.
The piece of kit I bought at £149.99 (Sentinel ultrasonic bird/cat/everything else scarer) is not very good, but I have resigned myself to accepting that any chances of getting a refund are zilch. It emits a sound but is ignored by the pigeons.
Dreadful customer care ! I have downgraded to 1 star since my earlier posting.....
The falcon I purchased recently would make a good paper wieght when full of soil, but is not very good at stopping the starlings I have roosting at the side of the house. I sat it on the garage roof overlooking the roosting site some 30 feet away and they swooped in as normal. I chased them all away with a brush and moved the falcon onto the wall right above the roosting area, and they circled twice and came straight back in, and have done every night since.
Bill kindly offered a refund, but I declined. Excellent service, but the Falcon didn't work for me.
When I wasn't sure which cat scarer to buy, I noted that Bill Pilkington put a telephone number on the site in a manner which suggested that it would be answered out of hours. I rang on Saturday afternoon on the off-chance and Bill answered it and gave helpful and straightforward advice.
We should all deal with people who give customer service like that. I certainly will (and subsequently did).
Ordered an item on 15th Feb, asked for confirmation of dispatch as it was to Norway, nothing. Emails sent 20th and 27th Feb, no response. Phone calls no reply, even left messages, until he decided to pickup the phone on 0th Mar. Said item was not in stock, so he would refund the money straight away. Still no money, 6 emails sent, 3 phone calls with no response. As it was under £100, not covered by credit card, spoke to CAB, open a dispute, so lets now wait and see. Takes money, does not deliver, stay clear. 1 star well deserved here.
We are taking our owl out to our property in Portugal that has residents pigeons. As the property has not been occupied full time the flock has grown. Fingers crossed this very authentic 'Boris' Owl will solve the problem, will keep you informed.
I can only agree with the review by Simon Batt as I am exactly in the same situation that he describes.
On 23 January I placed two consecutive orders of 60 pounds total value. My card was debited immediately. On the 30th January when I expected the order to be delivered (they promise Royal Mail 1st class), I got a message that it had been dispatched without any excuses or at least explanations for the delay. The seller also combined two orders into one parcel, forgetting to refund me the postage for the second order.
By 7 February I got nothing from Bill Pilkington which is below standards even for the Second Class mail. Thus I e-mailed him on the 7th about the problem. So far I got no reply for him. As I am a law student, after statutory 30-days reserved for delivery I am going to start legal proceedings against him claiming not only expenses, but damages as well.
So, do not rely on his statements "You can be assured of a prompt and professional service at all times". It seems that he does not care about his clients or his reputation. A specialist in pest control knows that if one has a pest problems, the time is at essence, as pest spreads fast. He should have simply acknowledge the unavailability of the item and cancel the order so that I could use other service.
If you look at eBay reviews of the seller there is half-a-dozen reviews with similar problems: he takes money but sends nothing.
After having placed a negative review (not after e-mailing him), Mr. Pilkington e-mailed me that the items were not on their shelves and he would refund me straight away. So, when he earlier e-mailed that the item had been dispatched he was simply lying. Of course, he did not refund me as promised. I had to send a registered letter to get refunded. Even though he refunded 5 days after the deadline I had set up for him. As a result of this seller's service I lost money on currency conversion (my card is not in British pounds), time and my pest problem aggravated also.
There are retailers who sell cheaper, faster and who are more reliable on this market. Mr. Pilkington is the worst e-seller I have seen since I started buying on-line since 1997.
Ordered an item costing £30+ three weeks ago. Waited over a week but didn't hear anything from them. I sent them a couple of emails with order number etc. politely enquiring where my item is/was... had no reply whatsoever. Luckily I paid using Paypal so, after two weeks had passed, I opened a Paypal dispute. One week later I have just been refunded by Paypal - Bestpestcontrol.co.uk did not even respond to the Paypal dispute!
Would never use or recommend this company again... ever.
An update... I can categorically state that no one from Best Pest Control contacted me by email or by telephone. So the fact that Bill has stated otherwise speaks volumes. I have no axe to grind here - I just expected better service from this company (or any company for that matter)... or at least some kind of service, I received nothing at all. Maybe I did fall through a crack in their customer service but that is all I can judge Bill and his company on. 1 star = "unacceptable experience" and that is exactly what it was.
Asya Ostroukh found this review useful
Very pleased with service.
This company works well, you place an order, you pay for it, and they deliver it in good time. Just the way I like it straight forward and simple.
easy to use website, very user friendly, found what i wanted straight away, no terminology i didn't understand, able to order what i needed, delievered earlier than i expected, working really well, been using every evening now for about 2wks but noticed a difference within few days, hoping to only have to use for another week or so at most.
Service was excellent, received my owl a day after ordering. Decent enough product, as described. However, it is not very effective against London pigeons, but these pigeons don't move even if you should at them or flap your arms. I'm not complaining - I was aware of this possibility from the various bits I picked up on the web.
hi -bought numerous products ,and then had a panic as i did wonder if they may be a scam company --as had been watching watchdog!!.so i phoned them to ask about delivery --left my message with them --in two hours the owner had phoned --told me all i wanted to know ---and it all came as he said it would .great quality at really good prices -and we are really happy .i would buy from them again in a heart beat --and their website is great --very clear what to use where --and im relieved to say ,it all worked.
Hi, I recently used Best Pest Control - it was excellent. First I received a phone call explaining that one item was out of stock - this was quickly ordered and posted on - everything else arrived within a few days.
I ordered two foggers and a can of spray -- both for bedbugs. Delivery was very quick and the products excellent. The foggers left virtually no residual odour and the slight odour was not unpleasant.
It might help if BestPest would advise on what combination of products are needed, as I think now that I probably spent money on a can of spray without needing that.
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