Best Pest Control reviews

Fast and efficient

Fast and efficient service from this small business. Would use again.

Got rid of that damn cat

Bought an ultrasonic cat repeller (stv610). Put it in the garden. Cat mess gone. Job done.

Shipping to Ireland took a while

My order took a while to arrive because cans of spray cannot be sent by airmail. But when they got here they did the job.

Excellent service, but the Falcon didn't work for me.

The falcon I purchased recently would make a good paper wieght when full of soil, but is not very good at stopping the starlings I have roosting at the side of the house. I sat it on the garage roof overlooking the roosting site some 30 feet away and they swooped in as normal. I chased them all away with a brush and moved the falcon onto the wall right above the roosting area, and they circled twice and came straight back in, and have done every night since.

Bill kindly offered a refund, but I declined. Excellent service, but the Falcon didn't work for me.

Slight delay in dispatch

A couple of days delay in getting the items, but nothing to complain about.

No problems

Goods ordered and received in good time.

Excellent customer service

When I wasn't sure which cat scarer to buy, I noted that Bill Pilkington put a telephone number on the site in a manner which suggested that it would be answered out of hours. I rang on Saturday afternoon on the off-chance and Bill answered it and gave helpful and straightforward advice.
We should all deal with people who give customer service like that. I certainly will (and subsequently did).

Total Rip Off

Ordered an item on 15th Feb, asked for confirmation of dispatch as it was to Norway, nothing. Emails sent 20th and 27th Feb, no response. Phone calls no reply, even left messages, until he decided to pickup the phone on 0th Mar. Said item was not in stock, so he would refund the money straight away. Still no money, 6 emails sent, 3 phone calls with no response. As it was under £100, not covered by credit card, spoke to CAB, open a dispute, so lets now wait and see. Takes money, does not deliver, stay clear. 1 star well deserved here.

20 April 2013

Reply from Best Pest Control

I hold my hand up, I could have been quicker off the mark refunding this customer. However, I might be slow at times, but I'm not in the habit of "ripping off" people and the refund of £37.98 left my account on the 19th March.

Looks the part, delivery very fast.

We are taking our owl out to our property in Portugal that has residents pigeons. As the property has not been occupied full time the flock has grown. Fingers crossed this very authentic 'Boris' Owl will solve the problem, will keep you informed.

Excellent sevice

This is great for a large infestation to catch a few bed bugs but does not work with a small one

Great service

Easy to use website, good prices and fast delivery. Would recommend

The smoke fumigators worked but...

The smoke fumigator a arrived quickly and did the job of killing bed bugs, but one failed to light and we had to send it back for a replacement.

Here's hoping the repeller works

Trying to keep pigeons way from our bird table. Easy to use website. Goods arrived in a couple of days.

Would happily deal with this website again.

It took a couple of days longer that expected to arrive, but nothing worth complaining about.

Worst online shopping experience ever!

BEWARE!
I can only agree with the review by Simon Batt as I am exactly in the same situation that he describes.

On 23 January I placed two consecutive orders of 60 pounds total value. My card was debited immediately. On the 30th January when I expected the order to be delivered (they promise Royal Mail 1st class), I got a message that it had been dispatched without any excuses or at least explanations for the delay. The seller also combined two orders into one parcel, forgetting to refund me the postage for the second order.

By 7 February I got nothing from Bill Pilkington which is below standards even for the Second Class mail. Thus I e-mailed him on the 7th about the problem. So far I got no reply for him. As I am a law student, after statutory 30-days reserved for delivery I am going to start legal proceedings against him claiming not only expenses, but damages as well.

So, do not rely on his statements "You can be assured of a prompt and professional service at all times". It seems that he does not care about his clients or his reputation. A specialist in pest control knows that if one has a pest problems, the time is at essence, as pest spreads fast. He should have simply acknowledge the unavailability of the item and cancel the order so that I could use other service.

If you look at eBay reviews of the seller there is half-a-dozen reviews with similar problems: he takes money but sends nothing.

Update:
After having placed a negative review (not after e-mailing him), Mr. Pilkington e-mailed me that the items were not on their shelves and he would refund me straight away. So, when he earlier e-mailed that the item had been dispatched he was simply lying. Of course, he did not refund me as promised. I had to send a registered letter to get refunded. Even though he refunded 5 days after the deadline I had set up for him. As a result of this seller's service I lost money on currency conversion (my card is not in British pounds), time and my pest problem aggravated also.

There are retailers who sell cheaper, faster and who are more reliable on this market. Mr. Pilkington is the worst e-seller I have seen since I started buying on-line since 1997.

A refreshing change

It was a refreshing change to be able to talk with someone about my problem. Goods ordered (smoke fumigators), goods arrived and did the job.

My order arrived very quickly

The smoke bombs work good.

Super Service.

Fast delivery of the ultrasonic cat repeller. Unfortunately, our over-night pest turned out to be a Fox, so had to send the unit back. No probelm for a refund.

EXCELLENT SERVICE FROM BEST PEST CONTROL

I WOULD RECOMMEND BEST PEST CONTROL FOR THE MEGA-SONIC CAT REPELLER STV610 IT IS VERY EFFECTIVE BILL PILKINGTON PROVIDES AN EXCELLENT SERVICE AND IS VERY HELPFUL

Beware! The worst company that I have bought from online.

Ordered an item costing £30+ three weeks ago. Waited over a week but didn't hear anything from them. I sent them a couple of emails with order number etc. politely enquiring where my item is/was... had no reply whatsoever. Luckily I paid using Paypal so, after two weeks had passed, I opened a Paypal dispute. One week later I have just been refunded by Paypal - Bestpestcontrol.co.uk did not even respond to the Paypal dispute!

Would never use or recommend this company again... ever.

An update... I can categorically state that no one from Best Pest Control contacted me by email or by telephone. So the fact that Bill has stated otherwise speaks volumes. I have no axe to grind here - I just expected better service from this company (or any company for that matter)... or at least some kind of service, I received nothing at all. Maybe I did fall through a crack in their customer service but that is all I can judge Bill and his company on. 1 star = "unacceptable experience" and that is exactly what it was.

Asya Ostroukh found this review useful

24 January 2013

Reply from Best Pest Control

It's true that Simon didn't get his order in a reasonable timescale and I hold my hand up. I try to get it right most of the time, now and again things don't go to plan. Unfortunately, I had sold out of this particular item during the Xmas holiday and was awaiting new stock.

However, Mr Batt has applied, shall we say, a certain amount of poetic licence to events and timescales.

The item was ordered on Tues 8th Jan. Simon sent one email, not two (14th Jan). I spoke with Simon on the phone on (16th Jan) when we agreed to cancel the order and issue a refund. The very same day, Simon opened a dispute Paypal. The refund was authorised on the 23rd Jan by me, not Paypal.



Bill.

Product well packaged and next day delivery - recommended.

Very pleased with service.

Fast and efficient

Good all round service with the personal touch.

Deterrent received - now for the action

Will not be able to test the mole deterrent until March but it arrived swiftly from Best Pest control and i am ready for action.

NO/ WRITE YOUR OWN STRAPLINES.

EXCELLENT SERVICE.

very prompt and good service

received very promptly and unit working just fine

glad to do business with

Fast!!!!

Order dispatched really fast, then its all down to the mail system. Package arrived quickly and I am thrilled. Thank you very much.

Nice simple transaction

Thank you. A nice easy transaction.

Job done

Not much to say. Small purchase for a client, you had it and delivered as promised, will check this site again before going elsewhere , many thanks

So far this product appears to be working fine.No uninvited monsters to be seen (spiders)

This company works well, you place an order, you pay for it, and they deliver it in good time. Just the way I like it straight forward and simple.

Does what it says on the bottle

easy to use website, very user friendly, found what i wanted straight away, no terminology i didn't understand, able to order what i needed, delievered earlier than i expected, working really well, been using every evening now for about 2wks but noticed a difference within few days, hoping to only have to use for another week or so at most.

Service was excellent,

Service was excellent, received my owl a day after ordering. Decent enough product, as described. However, it is not very effective against London pigeons, but these pigeons don't move even if you should at them or flap your arms. I'm not complaining - I was aware of this possibility from the various bits I picked up on the web.

old fashioned service -but slick !

hi -bought numerous products ,and then had a panic as i did wonder if they may be a scam company --as had been watching watchdog!!.so i phoned them to ask about delivery --left my message with them --in two hours the owner had phoned --told me all i wanted to know ---and it all came as he said it would .great quality at really good prices -and we are really happy .i would buy from them again in a heart beat --and their website is great --very clear what to use where --and im relieved to say ,it all worked.

Pest Repellar

Delivered on time. Did what it said on the tin. Vermin gone!

sweet

ordered, arrived, great condition. what more can you possibly want?

Bedbugs - Deadbugs.

Hi, I recently used Best Pest Control - it was excellent. First I received a phone call explaining that one item was out of stock - this was quickly ordered and posted on - everything else arrived within a few days.

good service

I ordered two foggers and a can of spray -- both for bedbugs. Delivery was very quick and the products excellent. The foggers left virtually no residual odour and the slight odour was not unpleasant.

It might help if BestPest would advise on what combination of products are needed, as I think now that I probably spent money on a can of spray without needing that.

Such swift service

Goods arrive so quickly. Had to contact the cpmpany with a query - cheerfully resolved

Speaking to Bill was really helpful.

After looking on the internet for a plug in insect repellent i was really confused as to which one to purchase.
I came across Best Pest Control and decided to give Bill a call, he was very friendly and knew exactly what i needed.
It was really helpful to actually express my fears and have my mind put at rest.
My item arrived the next day which i was thrilled about as i only placed my order at 12.30 the previous day.
Since the unit has been plugged in i have not seen one eight legged unwanted visitor in my house.
Amazing product and excellent service.
Thank you very very much. :)

Cats this is a NO GO area

There were no problems at any time, the web site was user friendly and the service was excellent I have no reason to check other sites if I need any other products, as I have found the perfect site already.

brilliant

i ordered my rotating owl by internet it was delivered within 2-3 days of ordering and has proved very successful up to now.
thank you for your efficient service